Indraprastha Gas Limited [IGL] Complaints & Reviews

No one has visited our house for meter reading one time one guy called Prashant called that our house is locked and send picture for meter reading in Oct last month. Now I m checking online billing amount is 1000 how come we paid last month 700 rs how come suddenly this billing amount adjusted when no one has tacked the meters reading
How the bill calculate in which parameters

Kindly look

Hope looking...

Dear sir
It’s really shame for IGL. As I am requesting all to activate the connection and no one is consisting or taking responsible to activate the connection .
Every one is making excuses for this
I am feeling ashamed of being a customer for igl where there employes are not doing there job seriously
Send several mails and contacted several executives for the activation but no one taking the issue seriousllybr...

Why there is new Additional Consumption SD Amount of Rs. 500 added in my current bill period 02-Sep-2022 till 04-Nov-2022.
When I called customer care, they told me that it's based on your last one year avg. consumption amount 1250.
They have calculated the same for the last year period 23-Jun-2021 till 01-JUL-2022 with the highest unit price at that time i.e. 45.96. But after calculation, it was Rs. 1231 (26.791 X 45.96) with...

I want to raise the complaint against IGL.
Why there is new Additional Consumption SD Amount of Rs. 500 added in my current bill - period 02-Sep-2022 till 04-Nov-2022.
When I called customer care, they told me that it's based on your last one year avg. consumption amount greater than 1250.
They have calculated the same for the last year period 23-Jun-2021 till 01-JUL-2022 with the highest unit price at that time i.e....

I want to raise the complaint against IGL as they are looting customer in the name of security deposit every year if customer bill is above 1500 inr, although i have paid initial security of 6000 inr back in 2011 so ideally on compound bank interest the amount must be now above 12000 inr with them. And the catch is the unit consumption has not increased but the unit price has increased more than doubled(from 26 inr/unit to 55 inr/unit) but...

सर, लास्ट सिक्स मंथ पहले लाइन डाल कर गए थे पर आज तक लाइन चालू नहीं किया और न ही प्रॉपर तरीके से लाइन अपडेट किया है
जो व्यक्ति लाइन डाल कर गए थे उन्होंने काम करने से मना कर...

Dear Sir, REMINDER 5 12.11.2022

Re:- High bill due to leakage outside in BP No [protected]

I have been using your Gas services from last few months and average Rs500/ (approximately) comes which we regularly pay.

But for period 05.7.2022 to 8.09.2022, we received abnormally high amount bill of Rs 3648.71, alerted by high bill, we raised ticket for gas leakage . which was attended your technician...

My BP No. [protected], I disconnected my connection and I received my final bill but they did not adjust my security deposit against my final bill. I raised at least 7 complaints but none got resolved and all kept saying it will be adjusted and the next day the ticket was closed. My current bill is around 5722 and my security deposit is 5500, I want to pay the remaining amount after the adjustment of the security deposit....

Applied for connection 3 Month back and survey and payment also made, Still awaiting for the connection raised the ticked 4 time and it is automatically close after 1 day with the msg resolved Pls escalate the issue and resolved...

Yesterday i received Call from Mobile Number-[protected] -Name Shiva Tyagi, he asked to send me Meter Picture for Making Meter Bill, giving excuse of Lock available at My Home, however we were at Home. They pretend for visiting home and give False reasons and over phone he misbehaved. My Humble request please look in to matter and make a process so that these misbehaving shall not be repeated to other citizens also. If Picture is allowed than...

Dear Sir,
I wish to inform you that IGL PERSON HAS done illegal installation at B-5/88 SECTOR 4, Rohini New Delhi-110085.
Installation is done outside the premises of the residence on the road side.Kindly take action immediately to avoid unpleasantness.
THE photo is as attached
Thanks...

Sir, my name is Kavita Goyal and residing at B-89, Second floor, gulmohar park, new delhi. We had lodged service request (service ticket no. [protected]) for re-connection of gas connection which was disconnected due to kitchen repair work. Before this, we had lodged two service requests but the same were closed without doing the needful.

This time, service request was attended on 28.10.2022 but with extremely poor quality...

IGL has added an incorrect amount of INR 500 in the bill which I have already paid.

This amount was added in the bill without any prior notification or consent. I have called and raised a complaint multiple times. Every time, they say that it would be resolved soon but nothing happens. Disgusting customer service to say the least!

The BP number is [protected] and the complaint number is 32775....

Dear Sir/madam,

We would like to inform you that on 30th September 2022, we have mailed you for changes and corrections in your bill, in which we have also given the photo of the meter reading. In response to which you issued us a ticket number [protected] on 01 October 2022 and asked for 10 days time. But our problem remains as it is. Today, even after 28 days have passed, only the ticket number is issued by your executive....

Bill amount is not genuine please check my bill
Bp no.[protected]...

My BP no for IGL PNG connection is [protected]
I am waiting for the connection since 1 year and nobody in IGL cares. Please help.

Name- Prem Shankar
Contact- [protected]...

I applied for New IGL connection long time ago. My BP no is [protected]. I have been following for the connection from last 5-6 months but no one has visited my home for connection. I call IGL customer care every week from last 3-4 months to register complain and they promise connection will be done in 4-5 days but connection is still pending.

There is no standard process or escalation matrix to file the complain.
br...

I am new IGL customer (BP No.[protected]). IGL team has installed new meter and gas pipeline in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action...

I am new IGL customer (BP No.[protected]). IGL team has installed new meter in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action has been taken.br...

Your team in order to provide gas pipeline service to some flats in the building has ruined the road in front of our building for months now. This is the case with multiple roads across the area. I see multiple such complaints against your company across consumer forum boards. Lane in question is in front of C54 Panchsheel vihar Rama apartments, Panchsheel Vihar, Malviya Nagar, Delhi 110017. When your people were laying down the pipeline...