Indraprastha Gas Limited — IGL connection still not installed after 8 months

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Madam, I am a resident of Prateek Laurel Apartments, Sector 120, Noida-201301. I had paid up the security deposit for the IGL connection at the time of possession of apartment on 11/12/2013. The installation of connections happened in my apartment in October 2014. The staff who came to the flat to install were extremely rude and demanded that I get a ladder fit for their size so that they could install the connection. I complained to the IGL engineer on site and he responded with equal rudeness that since you don't have a ladder your connection will happen after every one else. Since then I have been following up with all IGL staff who come to our apartment but the connection has not been installed. On 2nd November 2014, I paid up the meter activation charges also vide cheque number 015749 drawn in Axis bank to the IGL representative who came to collect it at our apartment. Please find the receipt attached. I logged a complaint with him as well about the connection not yet being installed. He noted it down and said he will share it with higher authorities. It has been more than 7 months since all payments have been made by me to IGL and no installation has been done. On contacting IGL customer care, I was given the number of Mr. Vikash Ph# [protected] for getting the connection installed. On calling Mr. Vikash he gave me the number of Mr Ajay Maurya ph # [protected]. Mr Ajay Maurya has not been picking up this phone number for the last 3 months. Sir/Madam, I do not understand why I am being subjected to such rude and unprofessional behavior and how do I get a connection for which I have paid up the full amount in time. Do all IGL customers have to bring ladders for their staff? Isn't this harassment? I need the PNG connection installed for which I have paid the entire amount and I request someone in IGL to take action. Request your sincere intervention. Regards, Ruchira Garg