Indraprastha Gas Limited [IGL] — Excess bill & wrong bill sent without adjustment

Address:New Delhi, Delhi, 110003
Website:iglonline.net

Dear mam/sir,

1) i ramesh kumar kapoor (Business partner no. [protected]) had received a bill for rs.386.85. Which was due on[protected]. Due to faulty online system of igl, the system was not accepting the payment of actual amount of rs 386.85, but was indicating "make payment of rs 936.85".
Therefore, an excess payment of rs 550 was paid & due to the faulty system of igl, no transaction id was communicated to me.
Therefore, it is requested that this excess amount of rs 550 may kindly be refunded to me or may be adjusted in my future igl bill.

2) please confirm & adjust excess payment of rs 550.

3) this compolaint has been mailed to your customer care many times, but adjustments have been done so far.
Again i have received a message of igl showing bill of rs. 1158.74 due on[protected] without adjusting the excess payment of rs 550
Which was paid in the previous bill.

4) a copy of the previous bill is also attached herewith showing bill of rs 386.85.
Kindly take immediate step that the excess payment will be adjusted in the bill due on[protected].
Hope, igl will improve its online bill payment services in fiture, so that customers are not put into problems.
5) kindly send me hard copy of bills as i have not subscribed to e-bill.

Your's sincerely,

Ramesh kumar kapoor
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    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
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