Indraprastha Gas Limited — Wrong Billing since the last 2 years

Address:	New Delhi, Delhi
Website:	www.iglonline.net

Hello This is to bring to the notice of the right authorities the problem we have been facing with the billing since the last few months and after umpteen complaints on your website have not seen any resolution to the same till date. Complaint have been registered on your site on (screenshots enclosed below) 1. May 2, 2014 2. July 16, 2014 3. Aug 27, 2014 4. Sep 25, 2014 5. Oct 13, 2014 The gas consumption is almost nil at our end on account of my parents travelling extensively and being out of the town, however the bills being populated are just showing estimated readings based on the last reading and not the actual readings. After multiple calls and request to your call center we even asked for a person to visit our home to take the correct reading and the visit happened on Aug 11, 2014 (BP No: [protected], S.No: 113673) The person confirmed us that the following bill will show the corrected reading however even after two months still the bills we are receiving are inflated bills and you are expecting us to pay the same. Even the latest bill is an inflated bill and not true representation of the readings. The complaint status on your website just show the status as "CLOSED", please help us understand what does it truly mean? I am writing this mail with the hope that we will get the bill denoting the right reading and the corrected payment, this will also enable us to pay the right amount hereon. Also, I am hopeful that you will look into the same with utmost urgency, else I will have no option but to escalate your negligience to the right authorities and the consumer forum for the redressal of my complaint and the appropriate compensation. Mail again sent on Sep 22, 2015 to the customer care.. This is in continuance to the mail below. After the mail below, few more complaints have been registered on your website however to no effect. We have also requested for special readings, however the truth is even after numerous complaints, special readings the correct bills are not generated. We even sent the screenshot of the correct reading (attached below) also to the watsapp number which your personnel happily sticks outside the home. I am unable to understand why these mails are not looked into or any action taken from your end. FOR WHAT IS CUSTOMER CARE FOR??? And after all this we get a letter from IGL No: IGL/MKTG/OP-4865 toward disconnection of gas supply if we do not pay the pending amount. Has anybody at your end bothered to verify that the amount being charged to us is not the right amount and bill is overcharged. Your Additional managers are competent to send the disconnection notices but not willing to look into complaints not for a month but since 2 years. Please help me understand why should I not file an official complaint in consumer forum and put this complaint on your social pages. I await a quick action from your end to rectify the billing once for all and please set your systems and calculation methods right. PLEASE GENERATE THE RIGHT BILLS. Reading taken by Mr Babul on Sep 24 shows meter reading as 1226, will I get the right bill and will my future bills not be populted on an estimate?? Set your algorithms right..