indus motors nilambur — poor paint job / no notification about job

Address:

Malappuram, Kerala

Hi I had given my vehicle swift desire KL10AF4422on Dec 19, 2014, for minor paint job on front& rear bumper, with out my notification they had painted entire lhs which was a drastic, unacceptable level they made the vehicle different color between lhs & rhs and full of dust particles in paint which had make the job worst than local workshop. After complying about this issue Mr imran ( Indus motors regional works manager) involved in this case, that he will rectify this issue of paint job, during my first had given my vehicle for 4 days, after involvement of Mr imran of the repeat repair the second time they had again taken back the vehicle for rectification, again I had given my vehicle for another 3 days, while they had told me that the door sticker not available so I taken back the vehicle again, recently I got call on 18/02/2015 from imran saying that the parts are available so I agreed to the leave the for third time on 25/02/2015, the told me that they will rectify all the mismatch in my vehicle but the this was ridiculous they had painted the rhs also ( door, fender, cotter panel)fully dust particles, over spayed in vehicle I am preparing for regal action . Without proper painters they are learning paint job on customers vehicle . 1) they don't have professional painter. 2) not using paint boot for painting 3)no professional employees. My question is how as a customer we have trust in maruthi dealership for a quality job it is better to do paint job on local garage rather than giving job in dealership I am totally dissatisfied and very much upset on this case, I am expecting to look maruti in the case. Looking forward regards moncy.P. Abraham [protected]