Indusind Bank — 'IndusInd=[protected]' Amount debited twice for a single transition

Address:

Kota, Rajasthan

This is in reference to my complain number 26864405 ; regarding my credit card number xxxxxxxxxxxx6004 (in the name of Mrs. Pramila Gupta). I have made a travel booking from Goibibo airlines for which I have been charged twice on 15th Dec, 2014 ( Transaction ref: 459505 & 459656 ), both for the amount of 14068. I have an alert set for each & every transaction from my card; As soon as I got two alerts on 15th Dec, 2014, I called indusInd Credit card services, & confirmed that this was a duplicate transaction. I was assured that the merchant won't be paid twice for the same purchase. Still the amount was deducted twice which was reflected in my statement. I confirmed it with Goibibo also they have given in writing that they have received the amount only ONCE. I am following up with the bank since than but they are not ready to respond back or to refund the amount back. They stopped replying to the mail and on top of that when I am calling the managers of the bank they are mis-behaving saying that nothing can be done from their end and I can go forward and complaint to any forum I want to. I am regularly clearing off my credit card bill even after this fraud and Rs. 14068/- is not a small amount. Please look into the matter as the bank is only fooling around since 3months and not at all ready for co operation. I am attaching the mail conversation from Goibibo team ; confirming that they deducted the amount only once ; also the mail sent to bank keeping goibibo team in loop still I havn't got any reply from them else then the auto generated mail -that too just once. Please look into the matter. Thank you