[Resolved] Indusind Bank — Complaint against my Mortgage loan no 50031186 | |||
DearAll, I suresh Vithal Barne Account holder (A/C No[protected] of your bank wants to log acomplaint against my Mortgage Loan (application no[protected]. I had appllied for a mortgage loan of amount Rs 2 crore and submitted few required documents along with 6 crossed blank cheque to my branch few months back.Now i donot want to go ahead with this loan because of competative rate of intrest offerd from other bank and i informed my bank also regarding the same.After this also bank has deducted Rs1.2 lakh from my a/c on 30 March 2014 towards my loan processing fee which is supposed to deduct from customer's loan amount.I gave a call to your customer care department thrice for my refund, there also i faced problem giving all the details and finally the peerson informed me that it will take another few days and provide me ref no 22560946, 22396291, 22451987. My question to bank is how a bank without submitting the LOD (list of documents ), ITR, bank statment, can dedeuct loan processing fee from a my account directly without informing me after repetative reminder to bank not to go ahead with this loan. It is really dissapointing that the bank take so long to refund my deducted processing fee amount. I, request, you to look into this matter seriously and try to refund my deducted money at earliest. My email id is [protected]@yahoo.co.in Was this information helpful? | |||
Complaint marked as Resolved
IndusInd Bank customer support has been notified about the posted complaint. Verified Support Jul 14, 2014 IndusInd Bank Customer Care's response Hi Vithal,
We apologize for the inconvenience. We have escalated the matter internally and it will get resolved at the earliest. If you have any other query write to us at [protected]@indusind.com with query and contact details & somebody from our team will call you back at the earliest to resolve your query.
Regards,
IndusInd Bank
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