[Resolved] Indusind Bank — Credit card penalised for your own lapse in service

Dinesupriya

from Ernakulam, Kerala

Address:

600084

Got credit card against fixed deposit. Request made at kilpauk branch for closure of fixed deposit liened with you and settlement of all credit card dues on 18th august 2016.
Branch promised closure and settlement within next 48 hrs. My payment due date was 23rd. I informed at branch and was assured not to worry.
Now they closed my fixed deposit deliberately on 28th and penalised me to the tune of ₹4251/- for your own lapse in service. I feel cheated and dejected.

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Sep 16, 2016

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

IndusInd Bank Customer Care's response Dear Customer

We sincerely regret for the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank.