[Resolved]  Indusind Bank — Declining of payment of Rs.48/- - Credit Card No. [protected]

Address:

Mumbai City, Maharashtra

As per your statement dated 18/06/2014, the available credit limit on my Credit Card No.[protected] is Rs.17, 269.86. I have not used the card since 18/06/2013. Today I put through a transaction for Rs.48/- favouring Bharti Airtel Ltd for availing concessional Tariff Charge on my pre-paid mobile. To my utter surprise, this transaction was declined by the Bank. Please look into this matter urgently and validate this transaction under advice to me. Incidentally, I put through a call to your designated contact No.[protected] at 1.56 pm today to get the matter clarified. After gathering the details from me, the officer informed me that there was a "mismatch in the available amount". I could not make any sense out of that statement. Thereafter I was put on hold for over 12 minutes, after which the line was disconnected without offering me any assistance.