Indusind Bank — Indusind bank credit card

Address:

Mumbai City, Maharashtra, 401107

Hello,

I Girish Aiedasani, am holding a credit card and a personal loan from IndusInd bank. Around 2 months ago I lost my credit card, and I requested it to be blocked on 08-APR-2016. I requested them to change my address on the same day. I also got a confirmation for the same. As discussed with CSE, I called them on 11-APR-2016 after changing my address to dispatch my credit card.


On 16-May-2016 I got a message stating that “your Indusind bank credit card is returned” and I got call from courier boy saying that he will not deliver the card as the wing is not mentioned. However I got my credit card statement on same address and I can see wing is mentioned on my credit card statement. I again called Customer Support on 20-May-2016 and then on 01-Jun-2016. I got a message confirming that the request is under process for which the reference number was [protected]. On 02nd June I got a message “your credit card is dispatched via Blue Dart”. On 10-June-2016 I got a message “your Indusind bank credit card is returned”. I invested my time and applied again for credit card and on 14-june-2016 I got message “Your request for dispatch of credit card is under process” and on 15-june I again got a message “your credit card is dispatched via Blue Dart” and finally today again “your Indusind bank credit card is returned”.

I would like to understand if IndusInd wants to do business with me or not. If not I can apply for another bank’s credit card and also transfer the loan to another bank at a better rate. I will need a resolution ASAP as I cannot keep waiting and following up for a service which is readily available. I appreciate your co-operation and understanding in advance. Looking forward to a fast resolution.