[Resolved] Indusind Bank — Indusland Bank Personal Loan processed without agreement and prior information regarding loan details not provided. | |||||
I'm an employee from TCS (Chennai), I was given an offer saying there is no closing fee while pre -closing the loan and processing fee is only Rupees.1000 and I can close the loan after 6 months by the agent from Indusland Bank. Since I had an idea to close the loan as soon as possible I opted for Indusland Bank for personal loan. The application form was filled, when I asked for Loan agreement the agent informed that the agreement will arrive soon. If the agreement is shown and if the loan details are mentioned, I would have cancelled the loan that time itself. But till end the agreement was not shown and I have not signed the agreement papers. But the Loan was processed and amount was credited after one month delay. I got frustrated and informed manager of to cancel the loan since I dint get on time for my need. But manager informed if I cancel the loan, I will be charged 4% of loan amount, kindly come after 6 months I will help to close the loan he committed. Now it has become 6 months I'm interested to close the loan but as committed it is not done. According to the agents words following were mismatching terms used with the welcome kit we obtained after loan was given. Closing Charge was free, but it is charged 4% Processing Fee is Rs.1000 but it was charged to Rs.8000 Pre-closure duration was 6 months but it is 1 year My biggest concern is the agreement papers was not shown so i was not given prior information about the charges for the loan, so I am totally dissatisfied with the loan processing process. Kindly help to close my loan as soon as possible. I have given complaint to customer care but query is not answered, Informed Branch manager to resolve our issue and asked for Loan agreement, past two weeks the Agreement will be dispatched he said, but not yet received the agreement and no response if I try to reach now. Manager name : Eashwar Mobile Number : [protected] Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Jan 20, 2016 IndusInd Bank Customer Care's response Dear Preethi,
We regret the inconvenience caused. Request you to share your contact details or write to [protected]@indusind.com for us to assist you further.
Thanks,
Team IndusInd Bank.
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+91 22 4406 6666
PO Box 9421, Chakala MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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While applying for loan only empty application form was provided and they asked me to sign on the corners of the page. Since the agreement will be shown I was waiting for the agreement where I can cross check all the loan details which was communicated by the agent was entered correctly, but till end I dint get any agreement, but the loan was processed and was sanctioned. It was sanctioned but we dint receive the amount for about a month, Mean time when we asked to cancel the loan they said it cannot be closed since it is processed. After multiple time follow up Manager agreed to close the loan after 6 months, but as committed it is not closed and no response from manger now.
Kindly find the Schedule slip and the Receipt sent by customerCare in the attachment.
The sign in the Borrower Signature Field and Revenue stamp is signed by the bank people, Kindly take necessary action for entering my sign without my knowledge in the agreement and declaration statement which is so called as Agreement Form.
Kindly help to close the loan as soon as possible, I am not interested to pay interest unnecessarily till one year and closing charge also needs to be revisited as communicated.
My Contact Details
Name : Duraivel
Mobile No : [protected]
Loan Acc No :[protected]