Indusind Bank — Interest charged on the latest transaction along with the previous balance

Address:

Bangalore, Karnataka

Hi I am Mohammed Rafi M and holding an IndusInd bank Credit Card. Last month I paid the more than minimum and has some 15K balance to be paid and after that I did a transaction of 1.04 Lac and some small transaction. in the present statement I am seeing a huge interest charged. when I asked the customer care they are telling it is as per the guidelines that interest will be charged on the full amount balance at the time of statement generation and not on the pending amount. I am continuously following up with the customer care and every time they will take the complaint and provide me the complaint number and when I call after four days they tell it is not approved by there team and they don't give any reason for rejection. I am already attempted 4 times till now. they had also offered me that they will give 50% reversal and that is also based on the approval. kindly help me in this regard as I cannot keep following up with them and also that huge amount also I cannot pay. Kindly help me in this regards. Thanking you, Regards, Rafi