Indusind Bank — Late payment charge threat

Below mentioned details I wrote to indusind complaint cell. Still no response from their side. Today I got a call from indusind recovery department regarding the same payment which they still not received.

Subject: Late Fees Charges Wave off Request

To
The Manager,
Indusind Bank,
Credit Cards Department,
Mumbai.

My self Shyju Kumaran Chakkalakal holding your Banks Platinum Credit Card [protected]. I have submitted Rs.25, 000/- D.D. OF SBI Dated 04th February 2016 on 06th February 2016 at your J.B. Nagar Andheri Branch Reception.

Today is my card's Due Date, so I called up to update the payment details which I made yesterday, to your customer care department. When I explained about the payment made. I was told that I have to pay late fees charges for late payment i have made.

I am very disappointed hearing this.Because iam using other 4 Banks Credit Cards other than yours and i always makes payment a day prior to the Due Date & they never ever charged me late Fees or or given me a penalty threat of changing late Fees. lf you are going to charge me late fee then iam surely going to cancel your credit card. I don't want a relationship with a bank who doesn't care for their Customers.

Requesting you to Wave off my late Fees & allow me to use your card in future.

Warm Regards
Shyju Kumaran Chakkalakal
[protected].