[Resolved]  Indusind Bank — Mutual fund sip cancellation - implementation of instructions

Address:	4
Website:	indusind bank

We are NRI customers holding two accounts viz. one NRE and one NRO account with your Dubai office. Our relationship managers and support relationship managers are Ms Bharti Hingorani and Mr Eugin Ramesh respectively. We have a few mutual fund for which the SIPs were scheduled. First, we had difficulty opening the mutual funds and after lots of chasing we finally got your bank to enable this facility. Then we created SIPs and that is where all the trouble began so to say. Initially, all the SIPs would get initiated but subsequently cancelled. As no reason or rationale was being provided by your bank we moved our business to other Indian banks and requested that our SIP instructions be cancelled with immediate effect. It is with deep regret we have to inform you that our written request since 2 May 2016 have not be dealt with. Please note we have been chasing up over the phone long before this date. As we have failed to receive a response from your bank or our so called relationship managers at your bank, we are resorting to formally logging a complaint. We strongly recommend that our relationship managers be changed with immediate effect. Further, if possible we would like to lounge a disciplinary action against both Ms Bharti and Mr Eugin with your bank for total negligence in customer care and lack of support. If we had the option or we had a voice which we hope will be heard we strongly recommend for their dismissal. It is so unbecoming conduct of a bank official especially a relationship manager to have the basic courtesy to pick up the phone and give the customer a feedback on their request. It is so painful for us to deposit our hard earned money with a bank especially an Indian Bank and then keep chasing you for a simple instruction to be implemented. As you may be aware in the past we have complained to the Banking Ombudsman for the same lack of professional conduct and negligence on your bank. Please note that we will not hesitate and completely reserve our right to approach any of the authorities viz., the consumer court, the civil court, the RBI, the Banking Ombudsman to get the complaint resolved. This conduct of your bank and your relationship managers is totally unprofessional and a case of total gross negligence on your bank to deliver services. We hope to hear back from your at the earliest.