Indusind Bank — New account opening, no number choice, issued low withdrawal card and fraudulent in every arena

Address:

Kolkata, West Bengal, 700017

I mohammad sameer, have issued a chq no:018362 [central bank] of rs30000/- to indusind bank, ganesh chandra avenue branch, kolkata - 700 012 on dated:21st day of july 2016 to mr swapan [a account opening staff].

He came to my office and offered to open a new saving account with a facility of choice number for my account, hence i fell interested and given all documents on 21st july 2016. Since then i call him every 2nd day to know the status of the process but this guy never shows any professionalism towards me. He noted all my office address, home address, father and mothers details etc in his diary and i requested him a 10 digit number to be my new choice account number with indusind bank and told him that if my given choice number is not avialable, please inform me i will give you another number and dont make my mobile number as account number. I called him many times and he says i am there and i told him that i dont want my mobile number to be my account number. On 26 july 2016 i receive a sms in my mobile that[protected] is reserve for indus priviege account. On 29th july 2016 i received welcome sms saying my account has been opened at g c avenue branch, kolkata. On 31 july 2016 i again received a sms saying my branch address, email, tollfree no and again i received a sms saying that my account[protected] is blocked for debit transaction, for details contacts branch or call toll free. I immediately call this swapan and informed about this. I scolded him how my mobile number has become my mobile number and he said sir this is not in my hand, all this account opening process happen from mumbai, our bank h. O. [he says h. O. Has the right to select account number for customer]

Hence i feel myself cheated and asked him to check with the bank, why i receive the my account has been blocked and i called him several times and he says he is outside and on reaching branch he will inform me, but it never happen and my repeated calling, he answered that my cheque had been returned and i angrily shouted at him in phone and asked the reason and he replied with insufficient balance. I want him this in written cheque returned note with narration saying insufficient balance in my issued account and challenged him to sue indusind bank, legally.

On 2nd of august 2016 i saw my passbook app of central bank, that amount of rs30000/- has been credited to indusind bank and informed the same to swapan and asked him about the cheque book, atm card, and pin and never got any information about the kit. He replied after two days that this information is not with us, all atm card, cheque book, pin dispatched is also from our h. O. At mumbai. I asked him whom to approach, whom to call he said nothing is in my system. On 6th august 2016 i received atm pin at my home address through bluedart courier. I again informed to swapan about this atm pin acknowledgement and ask him to enquire about atm card. Next day i called him and he replied no information is with him, all mumbai h. O. Knows about the dispatch. On 8th to 10th august i went ranchi for my work and came to know that atm card returned after watching my door locked and i came back and enquired the bluedart no:awb[protected].
I visited bluedard office at ajc centre and they said i returned the document. Again i asked him swapan about this and he said it will come again. Again it came by registered speed post and i received 11/08/2016. I came to branch to use atm card and got the message that card is blocked and report to g c avenue branch itself with swapan.

Some staffs at the panel hear about my problem and checked and told me that it will be sort out within two days. Again i used another atm to withdraw cash but were unable. Again i call the guy about this, he want me in branch. On 18 august 2016 i visited branch, told the whole story to miss susmita and she apologize about the harassment and scolded the swapan and uses my mobile to communicate with indusind bank customer care and came to know about my account has been freezed and will be done within couple of days. She assure me that i do not need to visit branch and offer me the visiting card of miss shristi srivastava. She advice me to call directly to branch and the above problem will be solved and again i call to branch on 20 of august 2016 and i asked for susmita and she came on call and handed over my call to male staff behind her - he assure me that till the saturday evening or sunday morning, my freezing can be solve.

Hence till date 22 august 2016 i used indusind atm at ripon street, kolkata but again i get message of card blocked and lastly i call customer care and informed everything to them on call duration:33min 8sec [[protected]] and they register my complain reference no:42294008. He told me to send email and now at the end of his call, he assure me that i will get quick resolution. I told him that i am now fed up of this harsh account opening fraudulent happen to me and esclating this matter to senior level of hierarchy of indusind bank.

Kind attn: miss sonia grovar [branch head]
Indusind bank, g c avenue, branch, kolkata - 12

Can u believe sbi bank atm allows me to withdraw 40k cash in a day and this indusind fraud sales person i told him i need 50k limit of atm card and hence i received pathetic 25k card limit. Thats why i tagged the subject as fraudulent in every arena — indusind bank, a newly opened branch at g. C. Avenue, chandni chowk, kolkata-700012


Regards,
Sameer,
+91-[protected]