Indusind Bank — Onerous charges on credit card despite full outstanding payment made

Address:	New Delhi, Delhi, 110001
Website:	www.indusind.com

A total of ₹147303.79 was due on my credit card. I received a call from the collection team of indusind bank time and again to clear the dues. Having arranged the funds, i asked them the total amount to be paid for full and final settlement of dues, so that no due amount is reflected i subsequent statements. I was told to make a payment of ₹1, 47, 304/- and was assured that if i made the payment, no dues would reflect on my credit card statement subsequently. I was also assured that if the payment was made, the bank would waive of charges/ interest, subsequently levied, if any. The person who made this commitment to me represented himself as manager and his name was mr. Loveleen arora. His contact no. Is +91 [protected]

However, shockingly, the last month's statement which i received today again shows that an amount of about ₹7, 000 is due and payable. It is pertinent to mention that previously also i kept making payments of minimum amounts ranging from ₹7, 000 to 14, 000 per months. Despite making payment of full outstanding with a commitment from indusind bank officials that no charges would be levied, this levy o[censored]nreasonable and onerous charges on my credit card, is unlawful and ought to be reversed/ waived. I request you to kindly look into this and do the needful.

Best regards,
Kawaljit.