[Resolved]  Indusind Bank — Reward points redemption pending for more than 2 months

Address:	560078
Website:	www.themorestore.com, www.indusind.com

I had redeemed my accumulated points on my IndusInd credit card on 22nd of January, 2016 for two products: 1 Philips air straightener and 1 Panasonic Trimmer this was done on the More store website which is the online portal for redeeming the indus ind reward points. The philips straightener has been delivered where as the trimmer has not yet been delivered. After a couple of days of placing the order we got a call from |"the more store", which is the tied up agency for redeeming the reward points saying that ordered product was no longer available and an alternative product would be delivered instead which would be dispatched in 2 days which has not happened till now. And lastly i got a call saying that there is some problem because of which the order will be cancelled and the points will be refunded back to my account, which also has not happened till now. Regarding the same, i have registered several complaints with the bank which have gone unheard. Kindly look into this issue. Provided below are the details:
Order no:[protected]
Complaint numbers:
96432
96201 - which is the latest one to be registered on 12th of March, 2016