Induslnd Bank Islampur Dist Sangli — Bank give wrong information and apply charges

Address:

Sangli, Maharashtra

I am anil shewale from islampur dist sangli
i have problem with islampur branch officers
i take a bike for that i take a lone from indusland bank. i pay monthly installement regurally. But before last 3 month Islampur branch officer came to my home and he told me in bank clerical problem last 3 chakes are scrap or not available please you pay in cash in office. from his information i pay in office . When i went to pay last instalment to told me your cheak is bouns. you pay with charges.
My question is Why I pay charges? What is my mistake? i pay regurally.
Then i pay all installments but Islampur branch dont give bike document and call me to pay charges.
indusland bank management show my mistake otherwise give me my document.