IndustryBuying.com — Product not delivered and delay in refunding the money | |||||
I had ordered 2 CEAT tyres (Zoom D) on April 19th 2016. Order ID 600265. There was 30% off and that is the reason I placed 2 tyres(front & rear). While placing the order, it was mentioned that order would be dispatched within 24th. Thereafter, I haven't got any intimation regarding my order until Friday, April 22nd. I contacted customer care toll free number. It took almost 30 minutes to get connected with the executive. When I got connected to the executive (Rinki Yadav), she informed that order will get dispatched within 2-3 days and will get delivered in next days. I was really shocked to know that tyres weren't dispatched yet. I informed her to connect me with the manager. She informed me that she will connect me with my manager and put me on hold for 15-20 mins and just disconnected my call without getting back to me. Later, I had to cancel the order on the same day as they don't have the tyres in stock and informed them to refund the amount. It was informed to me that the money will be refunded within 2 days. I again contacted them on Monday, April 25th. They informed that amount will be refunded on Tuesday. As the money wasn't credited to my account on Tuesday, I contacted them again on Tuesday. On Tuesday, they are again informing me that refund is not yet processed and it will be done on Wednesday. I informed the executive to connect me to the manager. He (VishwaDeepak Pandey) informed that he will connect me to the manager and put me on hold for 30 mins. He got back to me after 30 mins and informed that his manager is busy, and will give a call back to me in 30 mins. I haven't received any call from the manager or company. I am really frustrated with the service attitude and delay from the company. This is the worst service I have ever received. Are they playing with our time and money? Are they testing my patience? I am going to file a complaint in consumer court for the worst service, not delivering the product on time, delay in refunding the money and wasting my time. Was this information helpful? | |||||
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IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
This has become more intolerant to me now. The money is not yet refunded to my account. I checked my bank account and also spoke to my bank, and they confirmed that money is not credited. On April 28th, customer care executive called me and informed that money had been already credited to my account. When I checked my credit card account, it didn't show up any credit. Immediately, I contacted bank and they confirmed me that there is no money credited to my account.
I spoke to executive (Rajat Negi) today (April 30th) and he is telling me that it was processed just yesterday and I will get refund today.
This is the worst experience with any company in my life. I have to take this to the next level now.
I spoke to executive (Rajat Negi) today (April 30th) and he is telling me that it was processed just yesterday and I will get refund today.
This is the worst experience with any company in my life. I have to take this to the next level now.
Dear Customer,
We really apologies for the inconvenience caused to you.
We would like to inform you that we had already initiate the refund but after initiating the refund it will take 24-48 working hours to reflect in your accounts.We apologies for the inconvenience once again.
Thanks for your patience and support in this regards.
Regards,
Team IB
We really apologies for the inconvenience caused to you.
We would like to inform you that we had already initiate the refund but after initiating the refund it will take 24-48 working hours to reflect in your accounts.We apologies for the inconvenience once again.
Thanks for your patience and support in this regards.
Regards,
Team IB
Hi,
I placed and order (order no. 606421) on Industrybuying.com on 21st of April for a table and hose pipe. Its been more than a week now and still orders status shows "awaiting procurement". I tried sending a mail to their customer care and there was no response. Also, their customer care no. is always going onhold. Kindly refund my money.
I placed and order (order no. 606421) on Industrybuying.com on 21st of April for a table and hose pipe. Its been more than a week now and still orders status shows "awaiting procurement". I tried sending a mail to their customer care and there was no response. Also, their customer care no. is always going onhold. Kindly refund my money.
Dear Customer,
We regret for the inconvenience caused to you.
We would like to inform you that the centre table is already delivered to you & your order for water pipe has been cancelled due to product out of stock & refund for the same is already done.Thanks for your patience and support in this regards.
Regards,
Team IB
We regret for the inconvenience caused to you.
We would like to inform you that the centre table is already delivered to you & your order for water pipe has been cancelled due to product out of stock & refund for the same is already done.Thanks for your patience and support in this regards.
Regards,
Team IB
hallo sir,
it is my first experience with this company. i placed an order of brush cutter, ID no.1057866 on 26/9/16. it was prepaid order. now the company send email that my order is cancelled and money will be refunded within 2 weeks means 14 days. i have just called the company person, he say he is outside please call me back after sometime. i am so much worried. please help me to get back my money returned in my account please.
donland koloi
it is my first experience with this company. i placed an order of brush cutter, ID no.1057866 on 26/9/16. it was prepaid order. now the company send email that my order is cancelled and money will be refunded within 2 weeks means 14 days. i have just called the company person, he say he is outside please call me back after sometime. i am so much worried. please help me to get back my money returned in my account please.
donland koloi
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We regret for the inconvenience caused to you.
We would like to inform you Product availability is governed by vendors. if vendor doesn't have it we have to cancel order.
Regarding to your order we would like to inform you that we have already done the refund against your cancelled order.If you didn't get the refunded amount kindly let us know. Thanks for your patience and support in this regards.
Regards,
Team IB