IndustryBuying.com — Product replacement

Address:122001
Website:www.industrybuying.com

Hi team,
This is for order number 795751 skill 6513 delivered to me on 14th of july. packaging was nice but when i opened the box entire skill box was damaged from outside and broken. however everything inside is intact. it does not affect the functionality of drill machine in anyway but carrying it in a broken box will be difficult.

Do let me know how this can be returned and undamaged piece be delivered to me. i am forced to complain here as the email id provided stopped responding for replacement of drill machine.
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IndustryBuying.com customer support has been notified about the posted complaint.
Complaint comments 

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Dear Customer,

We really apologies for the inconvenience caused to you.
This is in regard to your order.795751. We would like to inform you that we have escalated your complaint to our concerned department with reference no. 00082957. We will try to resolve this issue asap. We request for your patience and cooperative support in this regard.

Regards,
Team IB

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