[Resolved] Infibeam — Cashback coupons promised but not sent even after 25 days

kabirnxt

Address:	Ahmedabad, Gujarat, 380015
Website:	infibeam.com

Order no[protected]
I sent my first mail regarding this issue on 6th November and since then I have been calling and mailing their customer care on a regular basis.
25 days have passed today and the issue is still not resolved.

Infibeam has one ofe the most useless and lazy customer service. They provide no update on complaint ever.
ACCORDING TO THEM they have sent me cashback coupons twice- once on 8th and again on 19th Nov. but surprisingly I have not received any such email either in my inbox, spam or trash folder.
I register a complaint they ask me to wait for 3 days, I call them again to get update on the issue and everytime they tell me that the coupons has already been sent.
Bhai chale kahaan jaate hain coupons? I get all other mails from infibeam in my inbox then why only these coupon mails are not reaching to me??
Is there any technical glitch in their system or are they fooling me?
They have already took so much time and top of this their customer care executive told me "Sir customer bahut hote hain"
amazon aur flipkart jitne customers to handle nahi kar rahe na tum log?

Lazy, pathetic, worst customer service ever!

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Dec 5, 2015

Complaint marked as Resolved

After a month of wasted efforts I LUCKILY got to interact with a responsible Customer care representative Tejas. He noted down my issue and resolved it the next day only. Thanks to Tejas and a BIG thumb down for Infibeam customer service time.