[Resolved] Infibeam — Infibeam not processing refund after getting back their faulty product | |||
Hi Team, I Ordered my sony xperia sp from Infibeam on 21-Jul-2014. After getting a faulty product, immediately I requested to take it back. I returned the product and Infibeam recieved the faulty product on 6th Aug, 2014. After waiting 1 week I asked the status and got a reply that the product is in quality check department. After that no status change and today is 30th Aug, 2014 and they are telling that product is still in quality check process. I requested for refund and wanted to close the matter but still they are not ready to refund my money and not even replying to my mails with any particular status change.Please find the below details with attachments. Order Id: 13358041 Retirn Id(RMA) :21941 Recipient Name: Anupama Pal Dutta Total Amount Paid : 15389/- It's my life's biggest mistake, I chose Infibeam to purchase my product. Please help me to get out of this issue.Kindly reply soon. Thanks & Regards, Subhjit Dutta Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Infibeam customer support has been notified about the posted complaint. | |||
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Thank you for your reply. I want to
share that, after your reply, I received a call from Infibeam in first
week of September. They were asking for the replacement of the product
but I don't have trust on them so I want a refund only. When I asked for
refund, which I already mailed before there replacement arrangement,
they are saying that they don't have a refund policy so they can only
give the Infibeam credit as refund or if we want refund in our account
then they will deduct 20% of the total amount. Kindly suggest
that should I go for the consumer court to get my money back or take the
replaced product. Please find the attachment of there refund policy
mentioned in there website. Please reply soon.
Regards, Subhjit Dutta