Infibeam — ORDER ID[protected] : Not received free Samsung backpack worth Rs.1599

Address:

Indore, Madhya Pradesh

Hi This is regrading Order ID : 13799530 for Samsung ML 3310D Duplex Mono Laser Printer, multicolor + free Samsung backpack worth Rs.1599. The product under order ID :[protected]sub order ID:[protected] had been shipped on Oct. 27, 2014 and It was delivered to me on Nov. 04, 2014. But I have not received till date free Samsung backpack worth Rs.1599 which was to be dispatched for above Order ID. Then I had several times telephonic conversion with customer executive on[protected] about not receiving free Samsung backpack worth Rs.1599. I had been advised to send photos of Printer and the dispatch packing box. Then I had sent scanned photos of Samsung ML 3310D Duplex Mono Laser Printer, dispatched packing box and and a paper, having address and product details, pasted on the dispatched box. But I have still not received free Samsung backpack worth Rs.1599 even after more than 2 months of delivery of printer. I wrote many email to Infibeam customer care but each time I received replies in following words : "We are in process of sorting the complaint that you registered with us. Please give us a little more time for an update.We anticipate your understanding and patience. " OR "As per the update from our concerned team we are still investigating the matter would request you to wait for sometime we will assist you further.Your patience will be appreciated in this matter." OR "We are in process of sorting the complaint that you registered with us. Please give us a little more time for an update. We anticipate your understanding and patience. " But till today I have still not received free Samsung backpack worth Rs.1599 even after more than 2 months of delivery of printer. Now I am compelled to say that Infibeam has cheated me and made a fraud by not sending free Samsung backpack worth Rs.1599 with Samsung ML 3310D Duplex Mono Laser Printer (Order Id :[protected]. Regards A. K. MEDHAVI MOBILE :[protected]