Infibeam — Order not received & not got refund

Address:

Satara, Maharashtra

Order id # 16399098 : i ordered ugc - csir net (Jrf & ls) physical science (Paperback) on 16th july 2015 making full payment. It was supposed to be shipped in 2 - 3 days. However, even after 10 days (As of today 26th july) shipment processing has not been done. When contacted there is no responsibility shown by the company for the lapse on their side. When i went for cancellation, they say i have to wait for 2 days for cancellation of order and 5 - 7 days for refund. With instant payment facility available across all banks not sure what kind of system they work with. In the hope of providing timely service we pay for the order and wait. But holding the money for 5 - 7 days without providing any service is clearly not acceptable. When advertising a timeline - arent they liable to properly process the order on time. At same i contacted to customer support on that time on there site product showing in stock and they told it's out of stock.