[Resolved]  Infibeam — Refund of amount

Address:

Chennai, Tamil Nadu

Hi All, Bad experience with Infibeam and never ever order from them. The quality of product is also very bad. I was ordering an item thru Infibeam and after the payment got debited from my account, the order did not process successfully. Hence, called up the customer care and I was informed to order the item once again and the second order got placed successfully. The customer care told me to provide the bank transaction number for the unprocessed order, so that they could contact & inform the payment gateway to release it & the amount will get credited back to my account. Hence, I provided them with the details and had given them a clear information about what has happened with my orders & instruction to refund my unprocessed order amount. Instead of refunding my amount, they have processed my order by somehow calling the gateway. I had received a mail stating your order was placed successfully. I was shocked to see this and reverted back once again asking them as to why have they processed it, when I was requesting them for refund. Received mail stating "forwarded to concerned team". After few days, I got a mail stating "Item is shipped". Again followed and called up the customer care and explained everything and he cancelled it. Even after 1 week of its cancellation, I had not received my amount. So, again sent mail and their response was "Since the item was shipped and unless the item is back to the original place, only then we can refund your amount". I think people working over there do not read mail properly and take action just like time pass. No common sence at all. Since I do not have escalation mail, unable to do so and also they do not have toll free numbers to blast them Hence, be very very careful before ordering anything from Infibeam - Thks