[Resolved]  Ing Vysya Bank (Now Kotak Mahindra) — Rude Behaviour of staff , illtreatment trying to levy unnecessary fines and not ready to close account even after written request

Address:

Bangalore, Karnataka

The Staff at HSR Layout have a very haughty and rude attitude, I had nil balance in my account so the bank began charging me for non maintenance of minimum balance close to 4000 Rs. I enquired with the bank on closure of account, I was told that first I had to reactivate my account as it was frozen and re submit all documents as I would for opening fresh account. I submitted the documents they had initially taken from me for opening, for address proof I submitted Rental Agreement Proof and another Bank Pass book which they had accepted on opening, but they refused to accept those asking for driving licence as address proof, I had driving licence of old address which I gave, they refused, with no option I spent another 2 months to get my Driving licence renewed to my current address, during this time they kept levying charges for non maintenance of minimum balance, I submitted the driving licence and photos and other documents as soon as I received them, they made me write an application for activation and again later come to close on activation, However I still mentioned in the application that I was activating so that I could close the account, which the banker did not like, I was also asked to pay all the dues on non maintenance which I did close to 4000 Rs and some more extra for any service charges they may need, after waiting for another 1 week for activation, during this time too they kept on levying charges for non maintenance. When activated I was asked to come another day for closure form as it was not available, during this time Bank changed to Kotak Mahindra but staff remained the same, I went a few days later for the form, during which I was told that I again need to pay addition 200 rupees as I dint fill closure form on that day itself, They insisted I again pay up, after much explanation regarding non availability of Closure form and clarification and counter explanation to another lady they were still adamant, finally when I was literally in tears asking them to explain why there were charging me when 2 months back itself I requested in writing to close the account and earlier to that too I was running to get the driving licence renewed, and I would complain to Ombudsman they finally agreed to close the form, citing false reasons that It was not being done as I dint provide reasons for closure, I told them that insufficient balance was on the face clear reason, which I had told them earlier too. Now I have my account closed, but their behaviour towards me and this Ill-treatment I can never forget.