Ing Vysya Bank — Salary account not closed (showing - ve balance) - ing vysya bank - koramangala bangalore

Address:

560034

Dear sir/mam,

My salary account (in ing vysya bank) was created in my first company, after 2 year in that company i resigned my job. on 12th dec 2014 i have visited ing vysya bank koramangala bangalore branch to close my bank account. i met ing vysya bank employees mr. subramanya (+91 [protected]) & mr. madhu (+91 [protected]) after that they both communicated well & advised me to open a new bank account after closing my salary account. i agreed to open a new bank account & signed all documents to open a new account, they provided full account kit to me on the same day. they both promised me that they will close my salary account & will open a new account, also said i will get message once opened a new bank account in 3 -4 days.

I agreed to open a new account because i have to give a cross cheque to my previous company for my pf withdrawals, & they suggested me that your pf amount will credited to your new account, submit your new crossed cheque to your previous employer.

After 15 days i spoke to mr. subramanya (+91 [protected]) since i was not received any message regarding my new bank account, he said it will take some more time...

I have called customer care so many times but no use they said to wait few more day or visit bank branch.

I have done so many follow up with both mr. subramanya (+91 [protected]) & mr. madhu (+91 [protected]) they both talking nicely & suggesting me to wait for few more days they will close my account & open a new account. but both they are failed close my old salary account & open a new account.
Since i am not checking my email frequently which was given to that old bank account, i am surprised to see a mail because i have received a mail from kotak mahindra bank (now ing vysya bank merged with kotak mahindra bank) showing “ available balance: inr -6988.12 “

Both account details as follows:-
Old account: s. b. a/c no.:[protected]not closed – so showing – balance)
New account: sb :[protected]not opened till today)

Because of poor service of the ing vysya employees mr. subramanya (+91 [protected]) & mr. madhu (+91 [protected]) i have received this mail.
Hence i am requesting you to look into this matter & help me to close my account. i don’t want to receive this type of mails.
Ps: attached all bank account details. mail received from kotak manindra bank for your reference, (i have lost my old bank account debit card)