[Resolved]  Institute Of Banking Personnel Selection (IBPS) — System got hanged during exam

Address:

Kolkata, West Bengal

Dear Sir, I have appeared for the IBPS CWE- PO/MT-IV exam on 12/10/2014. My Registration No. : [protected], Roll No. : [protected], Venue Code: 14790, Password: 45692126. My exam was scheduled at center NETAJI SUBHASH ENGINEERING COLLEGE TECHNO CITY PANCHPOTA POLICEPARA GARIA KOLKATA WEST BENGAL INDIA PIN-700152 in afternoon shift. I was allocated a system with the System No. – C255. The exam got started at 2:30 pm at the center. Before starting of the exam when the first prompt appears to sign in with the Roll No. and the password provided, I found a security check pop up/notification appears on the top of the browser to either update or cancel the windows security system. Later but well before the start of the exam I found the same incident happening each time I navigate from one page to another while reading instructions for the exam. I asked the invigilator present there and requested to change the system but the person ensured me the same will never happen during exam. When the exam started and I marked one answer in Reasoning section and clicked on “Save and next” button, to my surprise the same pop up appears again and the whole screen became white along with the system got hanged. The timer was still counting down and I could not click anywhere in the screen using mouse. When I called the same invigilator to come and look into the problem, he tried several times in vain and wasted 5 minutes there and next after a discussion with another invigilator he decided to provide another machine. But to my great amazement he suddenly took away my only single rough sheet which was provided before the exam started and tried to log in another system with my roll no. and password written in the rough sheet. I was seating vacant having not a single paper with me, the page came with the next question but when I clicked next again the system got hanged and thus 10 minutes more were wasted. After that I have been provided with the new desktop where I started the test again but already I had wasted 15 minutes according to the time counter. In the new system when I am selecting any option for answer at least I need to click 3 times and when I am clicking on "Save and next", it is not going to the next question but it is directly going to next to the next question and eventually I need to come back to the previous question again. This time I could not afford any time to call them so I continue the test till end. I also found the similar event happening to two more candidates when they have been provided new systems and every time making a disturbance to other candidates giving exam. Also the behavior of the invigilators present there was very unprofessional and non-cooperative like gossiping among themselves and taking personal phone calls. I guess on the whole at least I wasted around 25 minutes because of the improper arrangements of the center. I think this is the responsibility of the IBPS that whatever centers they provide they should verify first completely. I know the number of questions I have attempted could be more if I took the full utilization of those 25 minutes. I want to give the exam again and if you think any other solution is possible please provide me. This is my first attempt for IBPS PO. I have invested good amount of money and lots of hard works. I need the proper solution. Name – Soumya Basu email id - [protected]@gmail.com Mobile No.- [protected]