[Resolved] ICICI Prulife Ulips — Even after premium was paid policy for Foreclosed | |||
ICICI Prulife - Horrible experience. I had two policies with ICICI Prulife, probably the worst ever decision was to invest with such a bad company which has no values for customers. Policy No: 13328645, we took this policy 3 years back and paid first premium of 50,000. Then due to personal reasons we did not want to continue with these policies so when we enquired for cancellation we were told clearly that, we will get back only 30% of the fund value, instead if we make atleast 3 years premium payment, we will not lose our money. So we decided to pay the premium for the remaining 2 years, the deadline given for the same was 29 Jan 2013. Since, I had two policies, 13328651 and 13328645, first paid 1 lakh for policy 13328651 and got it back "in_force". Then for policy number 13328645, which was earlier in paid-up status. I attempted to make a payment of 1 lakh online, but had issues with my card, hence made a payment of 50,000 Rs through IVR on 28 Jan 2013, OTP - 881282. I re-confirmed again n again with the customer care representative if its fine to pay 50,000 Rs on the same day and the rest in 2-3 days. I was told clearly that, 50,000 on 28th Jan and later shortly by Feb 1 2013 if I pay remaining amount of 50,000 it should be fine. I tried online payment of Feb 1 2013, and it failed multiple times, I must say their online system is yet another horrible asset they possess(had a WORST experience in obtaining a simple PPC for my previous policy) I couldn reach their IVR on saturday too when I tried twice. I finally, reached them on feb 4 monday through IVR, during which to my shock, i was told that, the POLICY WAS FORECLOSED. Now, they are asking me to pay 1 lakh more to get my policy revived. I STRONGLY DISAGREE this, why should I pay extra 50,000 for no mistake of mine? I reported this problem in person in Indira Nagar Branch - most ridiculous, people who work does not know how to treat customers. The manager, not sure of his name though, received a written complaint and promised issue will be solved in 1 week, and till date he does not even have a courtesy to apologise or give a proper reason, instead ignores my calls and messages( I have proof in my phone). I was told that, they will check the recordings of my call with the customer care, and if what am saying is true, then they would take appropriate action. I received a call after 1 month, but I was played a recording of my customer care talk on someother day, while I referred to 28 Jan 2013 call. When I mentioned this to the representative who called, he promised he would check the call recordings on that day and get back to me again, which has not happened till date. I want action for the following: 1. I AM FED UP COMPLETELY AND NOT READY TO EXPLAIN ANYTHING TO ANYONE FROM ICICI PRULIFE ANYMORE, I want them to get back to the root cause and get my policy back in-force upon payment of just 50,000 more and no way will I pay 1 lakh more. 2. If step 1 does not happen, then I WANT REFUND OF my entire 1 lakh WITHOUT ANY DEDUCTIONS. 3. I WANT INTEREST FOR THE 1 month for which my 50,000 Rs was paid and NO ACTION WAS TAKEN 4. Severe action to be taken against manager of Indira Nagar branch for providing the worst customer service. MY TIME AND ENERGY is completely wasted and am so stressed due to this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Policy Holder[protected],
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
Dear Policy Holder[protected],
We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address with the details of resolution offered. Is there anything else we may assist you with?
In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address with the details of resolution offered. Is there anything else we may assist you with?
In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
ICICI Prudential — Foreclosure policy payment not received
My 3 policy has been fore closed a month back but no payment has been received. I have also got request/complaint number a week back but no result.Policy No:
06795736, 06795732, 06854346
Complain/Request No:
29019230, 29018168, 29018433