[Resolved]  Home Net — Not Rendering the Committed service

Address:Maharashtra

I have been using Homenet ISP since a year,My User Id:jitendra51, Address-A/51,Sagar-Prasad Hsc,Gavanpada,Mulund(E) 400081, This month i:e On 4 march 2013 I renewed my Annual plan of ISP at Rs 1520 where in I will get 512 Kbps Speed unlimited plan and at night after 11 pm the speed will get doubled your plan i:e up to 1Mbps, On contrary ever since I have renewed my plan my net speed has gone slow and at night the speed doesn't get doubled as committed in the plan, I have been following up with the local technician Deepak his number is [protected] But he is giving some irrelevant answers like Today I forgot to look after your issue. I am working on it once I'll come to know where the problem is,It will get resolved and some or the other reasons. I had also called up customer service number on 66211333 and spoke to the representative name seema and swati they ensured me I am registering the complaint and it will resolved by our technician. Now I am able to connect to internet at normal committed speed but at night my ISP Speed doesn't get doubled as committed by the company, Its been many weeks complaint has not been resolved.As I am fed up with this service. Please help ASAP, However I am loosing on my complete said package of 512 Kbps unlimited and at night double the actual speed of a plan, Now that I have paid for entire year package plan Rs 1520,Especially for our society scheme pay for 4 months and 8 months free offer
. Below Mentioned is the Homenet company Detail: Address A/17, Gaurav Annex, R.R.T Road, Mulund (W). Mumbai 4000 80. Email [protected]@homesystemspvtltd.com. Phone No. 66211333 Mobile[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Disconnect and connect and restart are only the answers given by their customer service people they don't understand that v are not using Bajaj scooter
Hello Jitendra, I would like to suggest you that after 11.00pm please disconnect the internet connection & reconnect again or if you have wireless router then once switch it off & again switch it on after two minutes, you speed will get double in night, i am also an Home Net User, same issue was with me, i get this steps from Home Net representative & i carried out now i am geting double speed in Night,

Please try it at your end.


Regards
Bad service
very bad customer care & they use slangs & no one there speaks english they keep saying talk in our language or they hang up call by saying mcbc
Hi sir I am Omprakash Jogdankar from airoli navi mumbai and I'm using home net since from 2years ago; But in nowadays I'm getting to much trouble in Internet connectivity. As I'm doing online marketing job at home so I need continues Internet connection but my internet connection is not working properly; So it's my humble request you that please fix these problems soon.
Details:
User name: Omprakash_96
Add:B-103 Airoli Navi Mumbai 400708
Mob:[protected]
Email: [protected]@gmail.com
Homenet provides good internet service, until you face down-time. Your trauma/disaster will start when all-of-a-sudden your internet service is down (on an average once or twice a week). You have to call their illiterate-call-center to raise ticket and chase them to get your problems resolved. They are well-trained to give you standard/by-hatred (ratta) answers, not one cares to get your problems resolved. When your service is down, either you have to call ‘n’ numbers of time at their call center or personally visit their office, which still does not guarantee your problem would be resolved.
My experience in nut-shell – I had switched from Hathway to Homenet in search of better service. But then I realize ‘crows are black everywhere’. The service is good until it is not down. Think twice before buying HomeNet internet.
Third class service and third class customer care representative. Giving very less importance to customers. Less bother about customer complaints. Requesting Everyone to switch off from Homenet to any better internet service provider but dont use homenet.

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