[Resolved]  Reliance Netconnect 3G Data Card — Billing

Address:

Maharashtra

Reilance Mobile Data Card


I have this very bad experience with Reliance Data Card. I bought this Karbonn Laptop from Marol, Andheri (The MobileShop) in October and they gave a brochure of Reliance Data Card 1 month free access of 5GB free 3G dataand after that 2G it will work on and i needed only to pay Rs 800 for the DataCard. I went to Reliance Mobilestore on Andheri Sakinaka Road, Mumbai and submitted the documents required and paid the Rs 800 for DataCard and there too they confirmed first month is free.

My horror started with the first bill coming and with a bill of around 550, even though they told me that first month was free 5GB data and even thought i had not even consumed 5GB. I went to the same Reilance Store at Andheri Sakinaka Road and gave a good lecture to the person there and he apologized as he was the same guy who had given me the card. And took the complaint.

After that i started to receive calls from Reliance asking to pay and when i claimed that my one month was free then why should i pay. The customer care asked me to hold so that she can verify and after a few minutes did confirm that she can see that my one month was free and yet bill was generated but she doesnt know how and why. She too took a complaint and said it will be resolved.

The 2nd bill came with all that 1st month amount plus the 2nd month usage even though i had stopped using it. This time i went to Reliance store and filled up the cancellation form duly. I started to receive calls from Reliance not to close the connection and they will revert all the amount but i was adamant that i dont want this connection anymore, she even gave a option of going for a zero postpaid plan and they will revert my previous bill but i said i want to cancel it as i cannot trust reliance anymore. So she proceeded for cancellation.

After that i received a legal notice that they will take me to court i spoke to my lawyer friend and he advised just to keep copy of the Rs 800 i paid while getting that card.

Finally today ie 6th March 2013 i receive a threatening call from Reliance Legal cell saying that this matter is now legal and i have to deal with it legally. I told them i too can approach Consumer Disputes Redressal Commission and file for mental harrasment as it was Reliance which was causing problems for myself. The person who claimed he was for legal department said ok you have to handle this through legal department now.

This is the worst company i have ever dealt with, first they cheated on bill and now they are threatening me to pay.

I am planning to approach Consumer Court for mental harassment from Reliance, what is the method to do this, as i have not previously approached any courts