[Resolved]  Intex Mobile / Intex Technologies — Willful harassment and damage to mobile and cheating by intex company through their service centre to consumers

Address:	Howrah, West Bengal, 711102
Website:	www.anmainc.org

BY EMAIL/ SPEED POST The Secretary, Department of Electronics and Information Technology(DeitY) Government of India Electronics Niketan, 6, CGO Complex, Lodhi Road, New Delhi: 110003 e-Mail: [protected]@deity.gov.in, [protected]@deity.gov.in Dear Sir, Dated 27/11/15 I visited yesterday following service centre of Intex for ringtone not ringing problem of my spouse's mobile which is in warranty period . The music or video is playing well but on incoming call there is no ringtone audible. VISION CARE(ICP:HOWRAH) 1/1 HARDUTTA RAI CHAMARIA ROAD HOWRAH-711101 WEST BENGAL Contact No:[protected] Email address:[protected]@intexcare.in Vide Job Sheet No. [protected]T1We, they opened the set and showed me slight white line near usb charging point in motherboard and told me it is a case of water damage and the warranty is terminated hence any repair works on your set will be chargeable. On job sheet they printed scratches on mobile, which i resisted since the mobile is being used with a premium quality flip cover, even on screenguard any scratch is rarely visible, then they corrected it . They however failed to explain me how the fine line due to accumulation of moisture or dust at such open ends of motherboard could be treated as water damage and how it could damage the internal spare parts. On request they however failed to tell me the exact part needs to be replaced, ''may be the ringer'' they answered. It is with great regret to inform you that the mobile has been returned to me in bad shape, in brief, i)Due to loose fittings back cover is not fixing on it properly and to my horrific experience, some wires are exposed through the battery compartment. ii)There was absolutely no network related issue with the mobile, but since I have taken back from the said service centre it is not catching network properly, I talked to vodafone customer care and came to know that there is no network issue in my area. In view of the above, it is to inform you that the said service centre willfully improperly fitted the phone or damaged the parts related to network during their so called inspection process. In view of the above, restoration of the mobile to it's fully functional state, viz., network capacity( as earlier, prior handing over the mobile to the said service centre) is demanded hereby. I think they are half or semi skilled persons at the said intex service centre who even does not know how to fit a opened set properly before returning, or they willfully damaged my mobile since I have not accepted their false claim, it is in other words an act of wilful cheating as well. It is an act of willful harassment and damage to property and cheating by intex company through their service centre to consumers, and I request you to kindly initiate necessary action early and oblige. Regards, Sincerely, Dr Debasish Kundu Advisor, G U I Health Commission http://www.globalunification.com/healthcomm002.php Editor In Chief, International Journal of Homeopathy & Natural Medicines, Science Publishing Group, USA http://www.sciencepublishinggroup.com/j/ijhnm Editor in Chief, The Internet Journal of Herbal and Plant Medicine, U.S.A. http://ispub.com/IJHPM Address: Flat# G4A, EF-Block, Vikram Vihar, 493/B/19 G.T.Road(S), Howrah-711102 Mobile: [protected], Telefax;[protected] C.C. 1)Intex Technologies (I) Ltd. D - 18/2, Okhla Industrial Area, Phase - II, New Delhi - 110020, India Fax: [protected], [protected] [protected]@intex.in, [protected]@intex.in ... for information and necessary action please within 09/12/2015, viz. before expiry of warranty period. 2)VISION CARE(ICP:HOWRAH) 1/1 HARDUTTA RAI CHAMARIA ROAD HOWRAH-711101 WEST BENGAL Contact No:[protected], mail address:[protected]@intexcare.in