Intex Technologies — intex aqua star hd

Address:

Panipat, Haryana

Dear Sir/Madam I purchased intex mobile having model aqua STAR HD worth Rs. 9000/- from one of their distributor named STAR CELLPHONE in panipat on 27/10/2014. The phone worked properly up to 3-4 months but after that it gave battery problem.( battery goes down suddenly but as we put it on charge battery is full. Also phone is switched off in auto) And as the warranty of battery completes on 26/04/2015 the phone is switched off in auto. Till then I am going to the service centre LUXMI TELECOM in PANIPAT. But they are not giving satisfactory reply. When I asked them to replace the phone they changed the phone at their own end but they do not tell me about this and they didn't send the phone to the company. He said to me that phone has been replaced with the same model. The phone was received by me after 10 days. Still there is same problem. They are not telling whether it is battery problem or there is any fault in phone. I have sent e-mails at Intex mail 3 times but their reply is always same I. E. Go to the service centre. Perhaps this is the poorest customer service that I have ever seen. Sir I want that my phone should be replaced actually. Please do the needful for the above.