[Resolved]  IOCL — Non delivery of refill stating that the area is faraway

Address:Kolar, Karnataka, 563102
Website:customercomplaints.in/new-complaint

I am a customer of Indian Gas. My distributer is Kedar Gas agencies, Kolar. My customer no. 19371. My refill booking ref no. 492291. The distributer did not deliver my refill stating that my area, where I reside has been transferred to some other agency and hence they did not deliver the refill. If it so why my account has not been transferred to this new agency. if not why the delivery has not been taken place? Please ensure delivery of my refill. Kiran Kumar K
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Complaint marked as Resolved 
Verified Support
Dec 01, 2015
Indian Oil Corporation [IOC] Customer Care's response
We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in
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