[Resolved]  Ion Exchange — Absolutely no service after taking AMC money from customer.

Address:

Bangalore, Karnataka

After purchasing the softener and purifier, for the first one year, the servicing was good.
Then on further taking the AMC, we have to call close to ten times for them to come and service both.
We had renewed the AMC this year (I agree my utter foolishness) again and now these cheats don't even lift the calls.
The agreement was that the 25% of resin would be changed once in 6 months and in 9-10 months the whole resin would be changed. Its been 2 yrs now since resin has been changed. If we ask them, they are saying unless the water quality is bad they wont change the resin. Taps, pipes and commode has started getting clogged and even then their meter which they bring to test the quality shows some non sense and they say the quality is good. So far I have been quite with these crooks but now I have a small baby as well and in spite of shelling out quite a bit I am forced to buy bottled water for my children.