Ion Exchange — Poor customer care - Damage by the Zero B installation technician and no response from Mr Damodhar even after four months

Address:

Bangalore Urban, Karnataka

Dear Sir, I have been trying for the past four months for some compensation or at least a response for the damage done by your Zero B installation technician but Mr. Damodhar never cares to respond to my emails or calls. This is very disappointing. Below are the emails sent to Mr. Damodhar with cc to his supervisor. I hope you will response If not I will have not choice but to go to a consumer court. ANOTHER ISSUE - THEY NEVER CARE FOR THE FIRST SERVICE AT 4 MONTHS AND I HAD TO CALL THEM MANY TIMES. Dr. E. G. P. Haran PhD (M) [protected] 73 Tower - 1, Pebble Bay, RMV 2nd stage, Bengaluru-560094 [protected] Forwarded message[protected] From: E.G.P Haran <[protected]@gmail.com> Date: Mon, Dec 29, 2014 at 11:16 PM Subject: Re: Damage claim on faulty installation of ZeroB in our apartment To: Zero B south Mgr Damodhar <k.[protected]@ionexchange.co.in>, "[protected]@ionexchange.co.in" <[protected]@ionexchange.co.in>, [protected]@ionexchange.co.in Cc: kristaphar.[protected]@ionexchange.co.in, [protected]@ionexchange.co.in Dear Mr. Damodhar, I am very disappointed that you have not cared to reply to my complaint and damage claim made nearly three months back (Please see email below). This does not reflect well on your company's reputation. This is totally unacceptable. If I do not get a satisfactory answer from you within the next one week, I intend to take necessary legal and/or other remedial action to recover the damage caused by your installation staff which still remains ugly on the kitchen wall. See attached photo. Regards, Dr. E. G. P. Haran 73 Tower-1, Pebble Bay, RMV 2nd stage, Bangalore-94 (M )[protected] On Mon, Oct 27, 2014 at 2:53 PM, E.G.P Haran <[protected]@gmail.com> wrote: Dear Mr. Damodar, As you may recall, while installing the Zero B in our apartment, your installation staff Jagdish, drilled into the hot water pipe on the wall causing problems and damaging the tiled wall. Since your plumber regreted his inablityto fix the problem, I had to use the Pebble Bay plumber to break open the wall to fix the leak and then get a mason to cement the area. Even after a month I have still not been able to find the matching tiles. That is the reason I delayed sending this damage claim email to you. I may now have no choice but to fill the gap with other tiles. Below is the estimated cost of damage: Opening the wall and fixing the leak with proper adhesives - Rs. 2, 500 Mason to cement and close the area - Rs. 200 Yet to be spent (estimated) 3-4 12x12 inch tiles - Rs. 1, 000 Fixing the tiles (labor/material) - Rs. 300 [protected] Total cost of the damage - Rs. 4, 000-/ Please note that does not include the time we spend searching for the tiles in so many shops and auto/taxi charges Kindly reimburse us the amount without any delay. With best regards, E. G. P. Haran 73 Tower-1, Pebble Bay, 1st Main Road, RMV 2nd stage, Bangalore-560094 (M) [protected]