Irctc — Allocation of irrelevant berths for senior citizens

Address:Krishna, Andhra Pradesh

I have booked two tickets for my grandparents who are senior citizens in www.irctc.co.in, i have put berth preference as lower for both, but both of them got upper berths . How can you give upper berths for senior citizens, how can they climb up. PLease correct your logic and programming for reservation of tickets in irctc. So ihad cancelled their tickets now, As it is difficult for them to travel.I am giving ticket details so you can


Transaction ID: [protected]
PNR No [protected]
Train No./Name: 07714 / PUSHKARAM SPL
Date of Journey: 17-Jul-2015
Date Of Boarding: 17-Jul-2015
Class: SLEEPER CLASS (SL)
From: VIJAYAWADA JN (BZA)
To: DUVVADA (DVD)
Boarding: VIJAYAWADA JN (BZA)
Resv Upto: DUVVADA (DVD)
Quota: GENERAL (GN)
Ticket Type: E-ticket
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