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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - TDR FILED BUT STATUS AS CR REPUDIATE

User
 rrajeev18 on Apr 1, 2015
Of the two passengers supposed to travel on PNR No. 4406276420, from SC-PUNE on 20th March 2015, only one passenger Mr. Rajeev had made the journey and the other co-passenger Mr. Ajoy did not travel. Because the passenger was on travel for the next set of days the TDR against "Passenger not travelled" could only be filed by 23 March 2015. On checking the current status of the TDR, it is shown as TDR CR Repudiate and the reason for TDR failed as Invalid TDR Timestmap : CNF. The status and other details have been attached herewith. Kindly clarify the reason for the TDR filed failing and expedite...
Complaint comments Read comments Complaint category Railways

IRCTC - theft of belongings during travelling from BRC to HWH on 01-04-15

User
 ukgiri on Apr 1, 2015
Mrs. Debjani Giri had lost her hand bag which contains mobile, voter ID card, Rs.8000/, gold jwellry, house keys and other important belongings today(01-04-15) while travelling from BRC to HWH in Amhemdad howarh exp(train no. 12833), boarding at Vadodara at 01 :55 hrs. She had complain to TTE, but no results.Due to lost of mobile, she is unable to contact her family. Please help. .Her details is as follows, Name Debjani Giri PNR no. 8132298322, coach A1, seat no.43, 44With any proceedings please contact UK Giri, her husband (mobile no. 9979499486) email: giriuk094@gmail.com Thanks...
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IRCTC - TDR Cancellation in irctc

User
 rajesh0111 on Apr 1, 2015
sir i am cancel ticket in TDR cancellation id-100000038380962 and tranjection id 100000188022478 AND PNR no-8520923899 treval from jablpur(JBP) to habbibgung bhopal (HBJ) date 11 march 2015 time sir actually i come from singrauli and my train late 4 hours than my train miss and i cencelle ticket train no 22188 . but my payment not return in my account in 21 day so sir i requiste palese help me my name rajesh shah, mob no 7898567086, email id - rajeshshah1592@gmail.com...
Complaint comments Read comments Complaint category Railways

IRCTC - TWICE DEDUCTION OF MONEY

User
 tirathnath sharma on Apr 1, 2015
SIR TODAY, 1 APRIL 2015 I HAD BOOKED A TICKET FROM AMETHI TO LOKMANYA TERMINUS 12174 UDYOG NAGRI EXPRESS OF 9th JUNE 2015. BUT DUE TO SERVER PROBLEM MY TRANSACTION WAS FAILED AND THE MONEY WAS DEDUCTED FROM MY BANK ACCOUNT TWICE. i.e 3802.47 @2 =7604.94. AND THE TICKET WAS NOT BOOKED EVEN. MY FAILED TRANSACTION ID. 100000202709128. SO. PLEASE I REQUEST YOU TO REFUND MY MONEY AS EARLY AS POSSIBLE. REGARDS....
Complaint comments Read comments Complaint category Employees

IRCTC - to get back the unbooked ticket`s money

User
 kashyaprajendra on Apr 1, 2015
Dear Sir / Madam I bring to your kind notice that I have tried to book ticket through IRCTC which was failed for unknown reason You are requested to do the needful and arrange to return the amount as per the following details to my account ticket booking attemption on 1st April 2015 . ticket was booked in DHANBAD ALEPPY EXPRESS (13352) total amount of about 4100 rupees isto get back Kindly acknowledge the receipt and intimate the action taken on the matter. You are requested to arrange to refund the above mentioned amount at the earliest. Thanks and Regards...
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket not booked and Amount Deducted from my Bank Account

User
 Faisal Imam Khan on Apr 1, 2015
Dear Sir / Madam I bring to your kind notice that I have tried to book ticket through IRCTC which was failed for unknown reason in three numbers of consecutive attempts. During each attempt of booking of tickets money was deducted from my account. The summary of Booking reference numbers and today's (01 April 2015) statement of my saving bank account are attached for your reference. IRCTC Transaction ID no. and Deducted amount against Ticket booking is highlighted in yellow color for your ready reference. You are requested to do the needful and arrange to return the amount as per the following...
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IRCTC - Ticket not booked but Payment Made

User
 Lekshmi Priya on Apr 1, 2015
Train Name: Ananthapuri Express From station : TBM To Station : NCJ Travel Date : 2nd April 2015 Booking Date : 1st April 2015 Ticket : Tatkal Bank Name : HDFC Payment Type : Debit Card Cheque/Ref no : 509190021457 Amount : Rs.507.47 The payment was made but the ticket was not booked....
Complaint comments Read comments Complaint category Railways

IRCTC - Non-booking of tickets even though money from a/c debited

User
 Indranil Chattopadhyay on Apr 1, 2015
I tried to book two tickets for myself and spouse for journey from Howrah to Secunderabad on 13 June 2015 by II AC sharp at 8.00 am today, i.e.01 April 2015 when booking for period beyond 60 days but upto 120 days opened. Twice @ Rs.4846.18, i.e. a total of Rs. 9692.36 has been deducted though no ticket was issued on the pretext 'server is busy'. Ultimately I was able to book at 10.50 AM that too tickets not preferred by me. I felt this is unfair, since I tried to log in at the beginning of the booking period and I was denied a booking. I request you to support me on two accounts: (a) Kindly...
Complaint comments Read comments Complaint category Banks

IRCTC - refund on ticket not booked but payment made

User
 sk13_mitra on Apr 1, 2015
Transaction ID 100000203208142 dt 01/04/2015 ticket not booked form Howrah to Guwahati in the name SUCHITRA MITRA by 12345 Saraighat Exp for 25 Jul 2015, But payment made for Rs 1361.17 through Net Banking. Bank details:- HDFC BANK. IFSC Code -HDFC0002591. MICR- 700240074. A/C No- 25911570000269 Name- SUBRATA KUMAR MITRA. Pl arrang pay at the earliest. Thanks...
Complaint comments Read comments Complaint category Banks

IRCTC - NON REFUND OF CANCELLED TICKET MONEY

User
 Venkat makuny on Mar 31, 2015
I have cancelled the following 2 tickets and any refund against it.The details of the two tickets are attached below. 1.PNR NUMBER-4618094294 Transaction ID-100000175196482 Train number -12512 Date of booking-18-FEBRUARY-2015 2.PNR NUMBER-4205269260 Transaction ID-100000175007454 Train number -12673 Date of booking-18-FEBRUARY-2015...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR REFUND NOT DONE

User
 richa656 on Mar 31, 2015
Train No.- 14659, PNR- 2301991420, Tr. ID- 100000166971744, Two 3 tier AC tickets booked on 06/02/2015, Date and Time of journey- 07/02/2015 and 20.55 Hours, Booking Status- CKWL 4, 5, Amount deducted- Rs. 2052.47, After Charting done, Status: one passenger- CNF, other passenger- CKWL 1, One passenger could not travel because of CKWL 1 so TDR filed more than four hours before the journey i.e at 16.40 hours dated 07/02/2015. TDR Ref No 100000033755011. But I have not received the refund amount of Rs.1026.23 (i.e 2052.47 divided by 2) of one passenger not travelled. TTE did not...
Complaint comments Read comments Complaint category Railways

IRCTC - Missing Transaction I.D.

User
 rr530085 on Mar 31, 2015
Sir, I have booked my e-tickets on 13-mar-15 for journey on 12-apr-15 from NZM to UJN by PNR 2745566991, and return on 14-apr-15 from UJN to NZM by PNR 8233726459. My problem is I have got message of booked tickets but site booked history asking for transaction I.D. and no history showing, please gv my transaction I.D....
Complaint comments Read comments Complaint category Railways

IRCTC - Very In-decent and Rude Behaviour At Private Ticket Counter

User
 Narayan Bung on Mar 30, 2015
Dear Team IRCTC, I'm very happy with the efforts being taken to develop train services. But I'm afraid with the privatisation being happening these days. For your knowledge I had a very bad experience at an additional current ticket vending counters (mostly privately operated) in the basement of Pune Railway Station. Usually I see that these counters deny to issue Platform Tickets to the Customers. I guess they do not have the right to deny this service as the other counter person issues the Platform ticket. BUT THIS COMPLETELY DEPENDS ON THEIR MOOD. Last Sunday on date 29-03-2015 at...
Complaint comments Read comments Complaint category Travel Agents

IRCTC - Regarding refund status. Reff No. 1072727

User
 A K Basak on Mar 30, 2015
Dear Sir/Madam, In spite of so many emails and phone conversations my problem is not resolved. It’s testing my patience, hence request you to resolve my issues ASAP. Moreover all my booking histories and details of TDR’s are missing please look into it and resolve my problem. & NOTE: I have filed TDR on 08-02-2015, same date was my Date of Journey: PNR No. 6637563871. Ticket was for 3 passengers travelling from HWH to DURG out of three tickets only 1 ticket got confirmed and other 2 were in Waiting List, so none of three traveled. TDR was filed on same date much before train...
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IRCTC - TDR Filed not yet approved

User
 dharmesh bavaliya on Mar 29, 2015
I have filed TDR for not travelling journey on 04-Feb-2015 19:44:41 HRS. However refund is yet to be approved. Below are the details of TDR. Please close this matter as soon as possible. SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 100000033303474 4515312668 ERS BSR 04-Feb-2015 CR Registered 04-Feb-2015 19:44:41 HRS....
Complaint comments Read comments Complaint category Railways

IRCTC - unable to cancel ticket due to your system failure

User
 rajatmodi1 on Mar 29, 2015
Hi IRCTC I had booked a ticket from Koaa to Njp for the 29 the March 2015 with scheduled departure at 20:45. I missed my train and wanted to cancel the ticket to get the refund. The station master said that since the cancellation counter had closed we will get the refund on the next day after 6am In the online portal it showwd the ssystem is down due to system update. I could not cancel due to your fault The pnr number is 6738690917...
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding price of edible things

User
 deepakr13 on Mar 29, 2015
Hi Today(29/03/2015) while travelling to New Delhi from kharagpur in the train Purshotam express (12801), I found something very much anyoing, catering people the were charging the customer for any edible thing very ruthlessly. They sell tea for Rs.10 and cold drink at Rs.4o and it's clearly printed the price is Rs.34 . They can sell it at most Rs.36 or Rs.37 by justifying cooling charges but no they are sturd. I got antagonist when I asked them a bottle of water which costs Rs.15 as printed and I paid Rs.20, then the caterer said he do not have change of Rs.5 so either I have to have two bottles...
Complaint comments Read comments Complaint category Railways

IRCTC - complaint regarding 139

User
 mayur jugtawat on Mar 29, 2015
What kind of service this 139 is providing ?? Is it making fool of the passengers??. Today on 29 march, 2015 such a disappointed service had been provided by the 139 that has taken my trust from this number. I had missed my train because of 139 service. Train no. 19414Which is scheduled at 8:05 at bhopal junction, according to 139 service it was 1 hr 30min late that too i checked it at 7:30 . Then suddenly when i checked the status of my train again at 8:30 then it was stated that THE TRAIN HAD DEPARTED. It was very annoying . I am very angry by this careless service . If 139 cannot provide good...
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IRCTC - Refund under TDR

User
 upkar tandon on Mar 29, 2015
An e ticket was booked vide PNR 2202352115 train no. 12204 D.O.J 28-02-2015, CC, JUC-NDLS, Dep.05:35, ARVINDER KAUR, J2, 58 fare: 415, sc22.47+PG CHGS. The train could not be boarded and TDR was filed on 28-02-2015 at about 5.00 am. The refund has not been received in the bank account till date. Kindly send the refund in the bank account which was debited to make payment. Thanks...
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IRCTC - PNR No 4514135629 - Refund of cancelled ticket

User
 K.ARUNACHALAM7568 on Mar 28, 2015
I have booked an e-ticket on 03.11.2014 Train No 17236 for travelling from TEN to HSRA on 31.12.2014 for 4 persons vide PNR No 4514135629. I have cancelled 2 passengers out of 4 on 25.12.2014. I have received SMS from IRCTC stating that 2 tickets were cancelled and Rs 510.00 would be credited to my account.But till date the amount has not been credited. I have already lodged a complaint with IRCTC on 06.02.2015 vide Complaint No W/SW/SBC/000054024. Till date, the amount has not been refunded. Regards, K.Arunachalam ( Mobile No 91-9442356471)...
Complaint comments Read comments Complaint category Government Organizations

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