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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Difference in Base fare between General ticket and Tatkal ticket.

User
 mohanpmp on Jul 23, 2014
Hi, I booked tatkal ticket from Tirupathi to Vijayawada for train 12625(Kerala Express) for Journey on July 25, 2014 There is a substantial difference in base fare and price breakup as below General Sleeper Ticket: 215(Base fare)+30(superfastcharge)+20(Reservationcharge)=265(Total fare) Tatkal Sleeper Ticket:265(Base fare)+30(superfastcharge)+20(Reservationcharge)+90(Tatkal charge)=405(Total fare) Eventhough for Tatkal they are charging 90, they are charging extra base fare also which is looting public people....
Complaint comments Read comments Complaint category Railways

IRCTC - Exclusion of many banks from the list of net banking, hence the inconvinience in booking a ticket.

User
 indra.deshmukh.007 on Jul 23, 2014
At first, the online ticket booking included state bank of hyderabad in SBI associates group. But after my account got modified automatically, it's not there. So I'm unable to use my account for ticket booking as I cannot pay for it. Please include some more banks in it....
Complaint comments Read comments Complaint category Railways

IRCTC - DEACTIVATE my IRCTC account , EMAIL ID , MOBILE NO

User
 rksidda on Jul 22, 2014
my name is ramakrishna, now i want to deactivate my IRCTC account my USER ID - RAMASIDDA, EMAIL ID- rksidda@yahoo.co.in, mobile no - 9949700504 & 9399995837 . so please kindly deactivate my IRCTC account, EMAIL ID, MOBILE NO immediately. please deactivate my account....
Complaint comments Read comments Complaint category Railways

IRCTC - Money not refunded for TDR filed on PNR 2360056920

User
 sunnyraj306 on Jul 22, 2014
Sir, With respect to my PNR 2360056920, I would like to state that i filed the TDR at 00:53 on 30th june while the train departed from my boarding station i.e. PATNA much after 02:00 (according to www. trainenquiry.com), so how come my request for refund can be denied based on the reason that :"TDR was filed beyond the prescribed time limit", as written in the mail sent to me by your portal. While the rule existent on your own website i.e. www.irctc.co.in clearly states that passenger must get full refund if the train is late by more than three hours and he files a TDR before actual departure...
Complaint comments Read comments Complaint category Railways

IRCTC - pune howrah duranta dirty toilets!

User
 Darshana Ganguly on Jul 22, 2014
I was travelling in train 12221, pune hwh duranta express from pune on 21st of july, 2014. The toilets had cockroaches and was dirty from the very boarding point. Throughout the 2 day journey it was never cleaned. Increase in train fare(approx rs.2500) and having such dirty toilets is not tolerable. I was in B3 apartment, seat no 28... Darshana ganguly...
Complaint comments Read comments Complaint category Railways

IRCTC - Re: allocating seats for couple in far apart compartment

User
 roypiklu on Jul 22, 2014
I had booked tickets tatkal through irctc online vide pnr no. 4164584407 for my relative couple. IRCTC allotted tickets in far apart compartment which is totally absurd and as a result of that I had to cancel the tickets getting ZERO refund. Due to that the passengers could move to their dwelling place incurring huge loss of time and money. I would like to get entire money at least to meet towards loss to some extent. I could not understand the ground behind misleading the regular consumers and making farce of the said so called online booking. Regards, SROY...
Complaint comments Read comments Complaint category Railways

IRCTC - Canceled ticket refund required

User
 Himanshu Painuly on Jul 21, 2014
Hello Sir/Ma'am,

I have booked a ticket (5 people) from New Delhi to Amritsar for 11th July, 2014 and only one ticket got confirmed and the rest was wait listed.

I accidentally filled the TDR for the one that got confirmed and the rest four I thought would be refunded automatically as it was in waiting, now I have been informed that I won't get refund as it was partially confirmed, the amount is huge and around Rs 3097, also I cannot file a TDR again as only one TDR can be filed for a PNR number.

Kindly please rectify this and refund the amount...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - File TDR Request Failed (Due to tdr not filled in prescribe time limit)

User
 saibulla.haja@gmail.com on Jul 21, 2014
Dear sir, Pnr no. 4363535393, Transaction id: 100000017677772, Train no.12244 / SHATABDI EXP Date of Booking : 19-Jun-2014, Date of Journey : 22-Jun-2014, From SA To : MAS Class :CHAIR CAR Quota : GENERAL, Total Fare : Rs. 1402.47 I missed the train (Shatabdi Exp 22/06/2014) and booked the File TDR Request on 23.06.2014 (Time around 2 pm to 4 pm), and i got confirmation email also. But now i checked the TDR Status and shocked because the status is: TDR Request Fail, (Due to tdr not filled in prescribe time limit), I sent complaint mail to IRCTC Customer Care, but they also said same...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - cruel businessmen when it comes to food

User
 Rj2098 on Jul 20, 2014
the menu rate on irctc I found on the pdf form is around 50% less that I have to pay on board to eat.. i.e rs 100for veg and rs 120 for non veg.. This amount wouldnt have been a problem if the food served was edible..I bet any of irctc desk employees to eat the food just record yourexpression and the amount of food U will leave..As a result whenever the train stops I run around on platforms searching for a bit less costly but more importantly the food that I can eat.. Wake up men.....
Complaint comments Read comments Complaint category Food

IRCTC - invalid captcha errors in nget irctc site

User
 spramodm on Jul 20, 2014
even after several attempts of typing correct capcha for 10-12 times. site is not allowing to next page as this new site - nget irctc is having 3 capcha to have a successful transaction. it takes 30 capcha to be written to book a ticket. its really hard and irritating when someone types a correct capcha but still site doesnt allows to next page. proper testing is not done on these capcha. server couldnt able to crosscheck with the image displayed. pleade fix this asap....
Complaint comments Read comments Complaint category Railways

IRCTC - Money not refund after filing the TDR

User
 sha2con on Jul 20, 2014
Dear Sir, I booked the ticket CSTM to BBS on 24/05/2014.But I got RAC on booked ticket. After the Chart preparation, Booked ticket is not confirmed, So I did not travel on that journey.After that I filed the TDR request, But I did not get my refund. Details:- PNR Number: 8724338169 Ticket Type: eticket Transaction ID: 0911630181 Date Of Journey: 07/6/2014 Train No: 11019 Reason For TDR: Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. TDR Reference No: ekt2014067011705888 TDR Zone: ECO TDR Filing Date: 07-Jun-2014 IRCTC Zone: Chief Regional Manager/Eastern Zone/...
Complaint comments Read comments Complaint category Railways

IRCTC - amount deducted but ticket not issued

User
 Sourav Rajput on Jul 20, 2014
While i am booking for a ticket from indore to gwalior by indore bhind express on 19/7/2014 for journey date 29/7/2014 in between 1200 hrs to 1300 hrs from my PNB net banking and money has been deducted but ticket not issued whose transaction number is 100000036349051.so please refund my money as soon as possible. Sourav Singh Rajput...
Complaint comments Read comments Complaint category Railways

IRCTC - No Refund for TDR cases

User
 sunit saxena on Jul 19, 2014
Hi TDR filed weel with in the time ..However No refund, Case has already been escalated to CCARE, But no resolution from them..A scripted statment that we have escalated your complaint to concern dept.So needs your support on this . So needs your support on this Thanks Sunit Transaction Id.PNR Number.TDR Entry DateStatus 852697564272936446321-Feb-14Regreted882924094252002118719-Apr-14Regreted...
Complaint comments Read comments Complaint category Railways

IRCTC - Problems in registration/login in irctc

User
 shamu57 on Jul 19, 2014
Dear Sir, With profound sorrow and deep regretfully I want to tell that I tried all the ways to create a login id for irctc booking but sorry could not. All my email/gmail IDs and mobile numbers have been registered with irctc but none of them could make my efforts through. I do not know whether irctc is so funny or what else. What is so critical there that I have handled thousands of computers and could not successfully login in irctc. Very shame ful on the part of so called irctc which is not at all user friendly. If I could not make, there would be thousands/lakhs who would be unable to create...
Complaint comments Read comments [1] Complaint category Government Organizations

IRCTC - Late Train since more than 2 months

User
 D6D on Jul 18, 2014
Train Number 19132 ( Kutch Express) is late since more than 2 months. Kindly make it regular or else try to provide another train as an option. We regular people unable to reach our working place on time because of late schedule of this train. Our job is in risk. Please take it seriously. Thanking you Regards...
Complaint comments Read comments Complaint category Railways

IRCTC - Misbehave by TTE

User
 Sridhar Rao on Jul 18, 2014
Dear Sir / Madam, Transaction ID :100000035377542 PNR No. :4818372949 Train No. & Name : 12736/ SC GARIB RATH Date of Booking :17-Jul-2014 Class: THIRD AC Quota : TATKAL Date of Journey :18-Jul-2014 From: YPR To : SC Boarding At : YPR Date Of Boarding : 18-Jul-2014 Reservation Upto : SC This is to bring into your kind notice that my family was schedule to travel from Bangalore to Hyderabad on 18/7/2014 by Garib Rath (details enclosed above). She had tickets for 3rd A.C. with status Confirmed. In a rush to board the train, my wife did not notice whether she was carrying the original...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Not able to do reservation...getting log off without any reason

User
 himandhu on Jul 18, 2014
Today just now when i tried to do reservation through irctc new site i was getting log off without any reasons, five time i tried to do reservation...I DO NOT WHY WE CANNOT MAKE USER FRIENDLY SYSTEM...this is just helping mal practices going on in reservations of railway...due to this i have to contact agents for reservation for which i have to give more money then ticket...that too will not be accounted in railways...if possible pl. do revert on action taken....
Complaint comments Read comments Complaint category Unauthorized charges

IRCTC - Money not refunded to bank a/c

User
 Washimchr on Jul 18, 2014
IRCTC website and their mail to me claims refund of Rs. 320/- for a ticket mentioned below.
PNR: 6230324691
Transaction ID: 0909616360
Cancellation date: 23/06/14

But unfortunately, I have not got the credit in my SBI Bank account. Please investigate what happened and reply ASAP. I had another refund which successfully got refunded, but this gone problematic.

Thanks
Washim Chowdhury...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - login on website problem

User
 Imran Tandel on Jul 17, 2014
when i entered forget password link then site asking security question which is not the same. which i entered while registration. so, either start my account with sending password on my mail id or just cancel the account. so, i can make new id for my next bookings....
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding allotment of seats for senior citizen

User
 rayons on Jul 17, 2014
Sir,
As per the rules for senior citizen lower berth is alloted, but due to some fault lower birth is not alloted for senior citizen allthough seats were vaccant this may cause a lot of in convenience for them .
So sir its my request to pay attention to it .
The following details are below-
Pnr no-2735567368
Train no-13010...
Complaint comments Read comments Complaint category Railways

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