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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Not recevied TDR amount

User
 ashu_iert on Nov 25, 2014
Dear Sir As per your policy, if E-ticket is not confirmed than the ticket amount by deducting some transaction charges will refund to the same bank account. I have booked ticket from my IRCTC ID ashu_iert" but ticket was not confirmed and I got the message in my mobile regarding the status of my PNR no i.e RAC . i file TDR with region passenger not travelled due to status of PNR is RAC after preparation of chart .On 21 I received a mail from IRCTC in which they are saying my TDR application is rejected since no remark available in chart . Please do the needful for the same and let by refund....
Complaint comments Read comments Complaint category Railways

IRCTC - Non-receipt of cancelled amount of PNR 2465393017,Transaction ID:- 100000118324544.

User
 KAMAL SUBEDI on Nov 25, 2014
Dear Sir/Mam, As per your policy, if E-ticket is not confirmed than the ticket amount by deducting some transaction charges will refund to the same bank account. I have booked ticket from my IRCTC ID "kamal_sub1" but ticket was not confirmed and I got the message in my mobile regarding cancellation and also refund of Rs.1170 to my bank account but it has not been credited yet Please do the needful for the same and let by refund. Thanks & Regards, Kamal Subedi...
Complaint comments Read comments Complaint category Railways

IRCTC - Amount Debited but ticket not issued

User
 ALDER on Nov 25, 2014
I WANTED TO BOOK A TICKET FROM BANGALORE TO CHENNAI FOR JOURNEY ON 14-12-2014. AFTER PAYMENT WAS MADE THROUGH HDFC BANK DEBIT CARD, NO TICKET WAS ISSUED.DEBIT FOR RS 697.47 WAS MADE ATIRCTC 12027 ON 2014-11-25:09-38-13.TICKET WAS BY TRAIN NO:12608/LALBAGH EXP. KINDLY DO THE NEEDFUL TO REFUND THE AMOUNT....
Complaint comments Read comments Complaint category Credit Cards

IRCTC - TDR showing "CR Repudiate"

User
 sanjeevtewari on Nov 25, 2014
I filed a TDR as my parents had not travelled on the ticket. Please see below. But the status shown as "CR Repudiated". Kindly help. ------------------------------------------------------------------------------------------------------------------------------------------- TDR Transactions Details Transaction ID: 100000103882671 Train No./ Name: 14208/PADMAVAT EXPRES PNR Number: 2626722196 Date of Journey: 13-Nov-2014 Date Of Boarding: 13-Nov-2014 Date of Booking: 25-Oct-2014 From: GHAZIABAD (GZB) To: LUCKNOW NR (LKO) Boarding At: GHAZIABAD (GZB) Resv Upto: LUCKNOW NR (LKO) Quota: GENERAL...
Complaint comments Read comments Complaint category Railways

IRCTC - LESS REFUND OF AMOUNT ON CANCEALATION OF E- TICKEY

User
 dpetarhi on Nov 24, 2014
SIR, I CANCEALED MY E- TICKET HAVING PNR NO.2164879047, JOURNEY DATE 21 NOV 14, TRAIN NO.12481 ALREADY BEFORE FOUR HOURS.BUT 50% OF THE AMOUNT WAS CUT INSTEAD OF 25% AND I GOT THE SMS OF REFUND OF RS.620/- AT 0826HRS, SCHLD DEP OF TRAIN WAS 1310HRS.KINDLY REFUND THE SAME...
Complaint comments Read comments Complaint category Mobile Handsets

IRCTC - Not able to update details in IRCTC Trains registration_IRCTC #558735

User
 Subodh Komte on Nov 24, 2014
IRCTC #558735 My id is registered on IRCTC flights by name mkomte50. I want to use IRCTC Trains option. I am not able to update my details in system Please update my office address in the system. I am getting error while updating. I have sent more than 20 emails to care@irctc.co.in My issue is still not resolved. Regards Subodh Komte Email Id: subodh.komte2786@gmail.com 9004692334...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - TDR Process but not refunded till date ( more than 4 monthO

User
 Amlan Adhikary on Nov 24, 2014
Dear Sir, I filed TDR on 2nd Aug 2014 for Train No./ Name: 12151/SAMARSATA EXP PNR no 8626272517 as train was late more then 3 hrs. I spoke to customer care but they told railways has not verified. So as it will be done fare will be return to my account. Sir, requesting to verify and refund as this case is almost more then 3 months. Details below:- TDR Transactions Details Transaction ID: 100000041627142 Train No./ Name: 12151/SAMARSATA EXP PNR Number: 8626272517 Date of Journey: 01-Aug-2014 Date Of Boarding: 01-Aug-2014 Date of Booking: 28-Jul-2014 From: ROURKELA (ROU) To: HOWRAH JN...
Complaint comments Read comments Complaint category Railways

IRCTC - Rash behaviour to consumers

User
 Athul Satheesh on Nov 23, 2014
On 22 November 2014 we bought 3 tickets from one of the JTBS ticket counter at the Kozhikode railway station. It was for the journey from Kozhikode to thrissur. (Ticket no. 973335496) The ticket cost us Rs.168. I paid Rs.200 and got only Rs.22 in return. When we found out that I went back and asked her about that. But her behaviour was rash. Not only did she return our money but insulted us in front other customers. Its not about the money we are concerned but her behaviour. We don't think that any public servant should behave in this way to a customer.It was very upsetting. Expecting...
Complaint comments Read comments Complaint category Railways

IRCTC - Complaint against malda division for my retiring room

User
 Sneha saha on Nov 22, 2014
I had booked retiring room on dated 10/11/14. My Pnr no. Is - 6435351942 and my train no. Is- 13483.on arrival date when I asked for booking the authority told me the room is not vacant and you have no booking . when I show all details of my booking and my paid slip and my confirmation of the booking message the authority told me there is server problem from Delhi and then can't allotted me room . when I told them this is wrong and I wI'll take action they misbehave with me and told me wherever Iwant to complaint I am free to go. I lodge complain in S.M office and when I tried to file complaint...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC Website is not working properly

User
 shaktipp on Nov 22, 2014
I booked a Premium special train ticket on IRCTC on Dated 22-Nov-2014 (From Bangalore YesvantpurJunction to Bhubaneswar). After payment, HTTP 404 error found. I did not get any SMS and Email notification from IRCTC so I thought transaction was cancelled. I waited for 5 minutes After 5 minutes I logged once again IRCTC and checked for booked ticket history and found no record so book the ticket once again. This time transaction successful and got Email notification. But surprised to get the email notification of old transaction. As it is Premium special train so I unable to cancel the ticket....
Complaint comments Read comments Complaint category Railways

IRCTC - Debit of money by IRCTC without any transaction

User
 biswajit jana on Nov 22, 2014
Dear sir/madam, I am regular visitor at the site of IRCTC for booking of rail tickets. I face multiple problems from the site. But the with-drawl of money from my bank account without any authorization and without any transaction is very painful. The details of the money debited is date-November 10, 2014 description- DIFF141008IRCTC transaction id-S50454467 amount-2.99 date- November 20, 2014 description- DIFF141103IRCTC transaction id- S59858681 amount-4.07date- November 20, 2014 description- DIFF141103IRCTC transaction id- S59858681 amount-3.73please solve this problem as soon as possible.ACCOUNT...
Complaint comments Read comments Complaint category Unauthorized charges

IRCTC - TDR STATUS SHOWS CR REGISTERED BT REFUND AMOUNT NOT RECEIVED

User
 neeehha39 on Nov 22, 2014
Hi Support team, I have booked a tatkal ticket from MGS to NDLS for Magadh express on 29th Oct, 2014 and Date of Journey was 29th Oct, 2014. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to rakesh221004@gmail.com Ticket details: DO Transaction :- 29th Oct, 2014. PNR Number :- 6435005387 Reason...
Complaint comments Read comments Complaint category Railways

IRCTC - We got less amount when filing TDR

User
 bond777777 on Nov 21, 2014
Dear Sir, Can you please tell me why TDR amount very less and somebody not got. PNR-653443387. Booked tickets cost are 709. But i got only 175 almost 20%. Is this rule for IRCTC giving if TDR filing At any way that seats aloted to other category or generally tickets with fine and some TTC will take amount for their pockets. Please look this matter and save the money public and save the money of government to become developed INDIA...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - 59387 TRAIN DAILY LATE ARRIVALS

User
 manish8818 on Nov 20, 2014
Train number 59387 was usually Late I Travel by the Ujjain to Indor and back.Its always that the train gets delayed by Half an hour or sometimes even one hour .It is very sad that the local train cannot follow the timing correctly .I would like the Local government or the Indian Railway to make sure that the train comes on time...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR FILED BUT REFUND WAS 50 % ISTEAD OF 100%

User
 ruman.corr on Nov 20, 2014
I had filed TDR for train is running late more than three hours and passenger is not travelling. According to refund rules of indian railways if train is late more than 3 hours full amount will be refunded. And the train is late more than12 hours. But irctc refunded me rs 185 instead of rs 375. I had mailed irctc about it but they didnot response. pnr no : 2264307407 train name : lichvi express /14006 date of travelling : 11/11/2014...
Complaint comments Read comments Complaint category Railways

IRCTC - Unsuccessful transaction, amount debited

User
 Chitranjan Gaba on Nov 19, 2014
Respected authorities
It is to inform you that I had tried to book tickets on irctc from shakurbasti to bhatinda..twice, but unsuccessfully the amount was withdrawn from my pnb account and the tickets weren't booked.what I hope is that my amount would be refunded as soon as possible.waiting for a possitive response.yours sincerely...
Complaint comments Read comments Complaint category Railways

IRCTC - Refundrs 1695

User
 niki1978 on Nov 19, 2014
my refund transaction id 100000061412496 and cancelledtransaction 100000018443108 rs 1695 from surat to chennaiby navjeevan express is still with icici and not transferred to my bob ac 12810100010433 ifsc code BARB0ALWARP.PLEASE REFUND SAME TO MY ACCOUNT...
Complaint comments Read comments Complaint category Banks

IRCTC - Refund Amount not received

User
 Kamlesh Chandwani on Nov 19, 2014
My PNR is 8448599213. Due to delay in arrival of Train I had to cancel my journey. As it was E-Ticket, I had to fill up Online TDR. To my surprise the amount is still not refunded and it's over 3 months. My Journey date was 25th July.

I have sent 'n' no. of emails to TDR Process and CARE IRCTC email addresses, but all in vain.

Is there any better department where we don't have lazy fellows working and who would be interested to solve customer's problem?

Regards,
Kamlesh...
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket not generated but amount withdrawn

User
 Ararora827 on Nov 19, 2014
Today I was booking on line ticket for 3Dec by train no.12920 from Ludhiana(LDH) to New Delhi (NDLS). An amount of Rs 417.47 has been withdrawn from my actt but no ticket generated. I again booked by deduction of further amount Kindly refund the same in my Actt. Thanks. ARARORA...mobile..9811823854 Ararora827@gmail.com...
Complaint comments Read comments Complaint category Credit Cards

IRCTC - TDR rejected for diverted train

User
 chandu623 on Nov 18, 2014
sir, I have booked ticket PNR no. 6733239365 from TDD to YPR. But the train HWR-YPR was diverted on the journey date (13-oct-2014), and train didn't travel through boarding station. I was trying to file TDR from 13-oct-2014 for this eTicket, but I was getting following error. "TDR will be allowed after charting and train departure." On 18thOct-2014 only, I could successfully file TDR. (cancellation ID 100000017445987 ). But TDR status is showing "CR Repudiate". This is problem from irctc, as IRCTC did not allow filing TDR within 3 days of scheduled date of journey. As a proof, I have attached...
Complaint comments Read comments Complaint category Railways

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