IRCTC Logo

IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

More...
 
Go to IRCTC:    Twitter  Facebook 

IRCTC Complaints & Reviews

IRCTC - Non cancellation of ticket

User
 prashantkataria1987@gmail.com on May 29, 2015
Dear Sir,

This is to inform you that I was trying to book a ticket on sunday(31.05.2015) but instead of 31.05.2015 by mistake i chose (sunday) 07.06.2015 as date of journey and booked a premium ticket as it was an urgency to travel.But after booking when i took a print out i noticed that by mistake i have booked a wrong travel date and now i want to cancel this ticket with PNR number 2205983737 but irctc is not allowing with message premium ticket booked with dynamic fares cannot be cancelled.I have send 9 mails to etickets@irctc.co.in but every time their retuen mail says Premium...
Complaint comments Read comments Complaint category Railways

IRCTC - regarding cancellation of train

User
 R K P on May 29, 2015
I have reserved four e ticket from your website in train no 12802 purushottam express with pnr no 284-6441236 from ndls to tata. But a message has been received by me that the scheduled train on 30.05.2015 has been cancelled so cancel your ticket to get refund but in the website of train enquiry system it is not mentining that the train is cancelled so please clarify that whether the train is canceled or not on 30.05.2015. Whether the message came to me was false...
Complaint comments Read comments Complaint category Railways

IRCTC - Fraud cancellation message from IRCTC

User
 Awdhesh Mishra on May 29, 2015
I had booked a tatkal ticket in North East Express (12506) for 29-05-15. I got message from IRCTC at 8.31 PM (28-05-15) that "Train No. 12506 boarding at AVNT dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. 2634125618 online to get refund as per Railway Rules. After cancelling the ticket when ZERO amounts refunded. Again I got message from IRCTC at 3.31 AM (29-05-15) that Train no. 12506 (AVNT-GHY) leaving AVNT on date 29.05.15 is running as per its scheduled time. Please ignore previous msg. Who is responsible for this. So I humbly request to refund the amount. If you are not done,...
Complaint comments Read comments Complaint category Railways

IRCTC - Wrong Information Sent on Mobile

User
 rakesh1012 on May 29, 2015
Dear Sir/Mam, I booked ticket by irctc the details is, Transaction no- 100000231561073 PNR: 2305472783 train No.- 22406 date of journey: 29-may-2015 SMS BY irctc Date Time : 28-05-2015, 20:12 TrainNo.22406 boarding at ANVT dated 29-May-2015 is canceled by railways. PL Cancel your PNR No. 2305472783 online to get refund as per railways rules. then i cancel ticket, 2. Date Time( 28-05-2015, 20:33) your tkt cancelled, pnr, 2305472783, amt 480 will be refunded in your account. but cancellation charge deduct why cancellation forced by IRCT if train cancel then...
Complaint comments Read comments Complaint category Railways

IRCTC - intentional wrong sms about train cancellation

User
 Debika Basu on May 29, 2015
yesterday (28.-5.2015) I got an sms from IRCTC about cancellation of today's (29.05.2015) train no. 12260 and it also stated cancel your PNR to get the refund. I tried to check online, but network failure was shown. I cancelled my ticket and shocked to find that rs. 1030 is cut from total amount of rs 4070. I continuously tried IRCTC customer care and at last executive replied me very casually that the sms has been sent by mistake. he did not promise full refund. I request him to cancel my last cancellation. he told me that not at all possible and blamed me for not checking the train status. thus...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC Manipulating Costumer

User
 Chiranjiv Mohanty on May 29, 2015
I have booked a ticket on dated 28th May 2015 for the next day train in O Sampar Kranti, Train No. 12820. Around 8:25pm on 28th May, I got a message that the train has been cancelled. The next day when I checked the running status its showing that the train is in right time....
Complaint comments Read comments Complaint category Railways

IRCTC - Fake message from IRCTC leading to cancellation of my very important ticket

User
 Ashish0784 on May 29, 2015
booked a ticket 1 month ago in train number 12431 on 30.03.2015. Yesterday around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.70 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home I am really feeling helpless at this time because of no positive. So i booked a very expensive flight to delhi...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC- Service To This Site Is Temporarily Suspended ERROR

User
 safalp on May 29, 2015
Hello Sir/Madam, I would like to share my experience with online booking for tatkal tickets on IRCTC portal. Whenever I try to book ticket online around 10-10:20 am gives me error "Service To This Site Is Temporarily Suspended " and "Service unavailable". Then I asked my friends and family to check and they have experienced the same. And it comes to normal once all tickets have booked. (We observed this trend for 2 months) Why does this happen every time?...
Complaint comments Read comments Complaint category Railways

IRCTC - Very Poor Service of IRCTC

User
 SriniRacha on May 29, 2015
Hi, I am R Srinivas working as a Software Engineer in one of the Top most MNC. wants to complaint about the irctc website as i am a frequent traveller and i use the mode as irctc to book the tickets but every time when i try to use the tatkal facility i feel really bad that i was not able to book the ticket. though i am using a high speed internet and a high end machine along with that i will sit half an hour before the booking . but i will end with end with then following things : i.) Service to this site is temporarily suspended ii) or it will reach up the gateway and the it will show...
Complaint comments Read comments Complaint category Railways

IRCTC - Is there another dump site in this world????

User
 Nishaan on May 29, 2015
IRCTC Tatkal Booking Error "This site is currently unreachable. Please try after some time" Everyday you get this error. If you are not capable of doing a job even for years. Then yu are not fit for it. Give it to better people and you take up some dump jobs which yu are capable of....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Getting Fake train cancellation message from irctc

User
 Akshay Seth on May 28, 2015
I had a ticket booked in SDAH DURONTO EXP(train No-12260) for 29.05.15.Just a day before my journey I got message from IRCTC that "Train No.12260 boarding at NDLS dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. 2748975478 online to get refund as per Railway Rules"....
Complaint comments Read comments [2] Complaint category Railways

IRCTC - overcharge for extension of journey

User
 jagadeeswararao on May 28, 2015
I travelled with my son ( 2 passengers) from VSKP to SC in Train No.12727 on 14.05.15 with PNR No. 6540911209 by paying Rs.1, 010/-. When I requested TC in MMTS train for extension of journey from SC to SKP by showing my already performed journey ticket, he charged Rs.520/- for 2 members and issued me an EXCESS FARE TICKET No. V 0208009. It appears, the TC in MMTS train charged Extra.. It is requested to kindly clarify me whether the fare charged by TC is appropriate or not. I have made a complaint vide Ref No.W/EO/WAT/000067268 dt. 21 May 15. When I tried to track the STATUS, it is showing "NO...
Complaint comments Read comments Complaint category Railways

IRCTC - Wrong sms about train cancellation

User
 Debika Basu on May 28, 2015
I booked a ticket in train number 12260 dated 29-05-2015 on 02.04.2015. my pnr status 2632195006. Yesterday (28.05.2015)around 8pm I received a message from IRCTC on my vodafone no. 9643647005 that the train has been cancelled and so I should cancel my ticket. After cancelling my confirmed ticket I shocked to find that an amount of Rs.1030 was deducted. I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home as so I had...
Complaint comments Read comments Complaint category Railways

IRCTC - Train canceled

User
 Kaushal Singh on May 28, 2015
booked a ticket of 29.05.2015 in train number 22406 on 30.03.2015. Today around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.220 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home as so I had pre planned this journey 2 months ago. I am really feeling helpless at this time because of no positive...
Complaint comments Read comments Complaint category Railways

IRCTC - wrong message by IRCTC leading to cancellation of my very important ticket.

User
 ADITYA JHA DBG on May 28, 2015
I booked a ticket of 30.05.2015 in train number 12570 on 31.03.2015. Today around 8pm I received a message from IRCTC that the train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an ammount of Rs.250 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home as so I had preplanned this journey 2 months ago. I am really feeling helpless at this time because of no positive...
Complaint comments Read comments Complaint category Railways

IRCTC - refund amount is not given full

User
 Ubbi on May 28, 2015
i have booked my ticket in train no. 12953 travelling on 30/5/15 from mumbai to NZM . i received the sms on my mobile cancellation of dated train & to cancel the confirm tkt at 8.01 pm, train is cancelled by railway. My pnr no. is 8521650361 in 3AC My complain is I m suppose to get full fare refund instead of i got amt 1540...
Complaint comments Read comments Complaint category Railways

IRCTC - cant book tatkal ticket through net, but agent can able to arrange ticket with higher amount

User
 Spidy Tricks on May 28, 2015
cant book tatkal ticket through net, but agent can able to arange ticket with higher amount. exactly 10.00am sharp their block the website, by this common people unable to book tatkal ticket. please do strict action against irctc head management and their employee. All are corrupted...i try to booked ticket more then 10 times in 10days, i also went to a railways station at 5.00am but nothing happen....
Complaint comments Read comments Complaint category Railways

IRCTC - TATKAL RESERVATION ON IRCTC WEBSITE

User
 PALASH MISHRA on May 28, 2015
FROM SOME DAYS AS LONG AS THE TATKAAL OPENS IN THE SITE ...FOR AN UNKNOWN REASON SITE EXPIRES AND DISPLAYS A MESSAGE OF " SITE IS UNREACHEABLE PLEASE TRY AGAIN LATER" AND SUDDENLY AFTER 4-5 MINUTES SITE REOPENS OR GETS OK ITSELF TILL THEN ALL SEATS OF TATKAAL CATEGORY GETS FINISHED... THIS IS SERIOUS CASE ...I WS BOOKING A TATKAAL FOR MY NAVY INTERVIEW AND THIS HAPPENS AND I FAILED TO ATTEND MY INTERVIEW.. THIS HAS BEEN FACED BY ME OFTEN FROM LAST 1 MONTH... SO I REQUEST THE HON. TO TAKE SOME IMMIDIATE VIEWS ON THIS......
Complaint comments Read comments [1] Complaint category Railways

IRCTC - RE: Refund status of e-ticket with PNR number "4407622564"

User
 MadhuriYama on May 28, 2015
In the ticket with PNR number "4407622564", one passenger ticket status is CKWL. The journey date of ticket is 30th Apr, 2015. But we did not receive refund amount of CKWL ticket. So please look into the issue and initiate refund as soon as possible....
Complaint comments Read comments Complaint category Railways

IRCTC - Illegal amount of money deducted from SBI after using IRCTC

User
 Nadeem Sarwar on May 28, 2015
Extra amount Deducted. This is the date and ref number: 28-May-2015 (28-May-2015) DEBIT ICJ54605390000000IG0ABWMND2Commission of IG0AB 11.25 ------------------------------------------------ 27-May-2015 (27-May-2015) DEBIT ICJ53659070000000IG0ABSNQH4Commission of IG0AB 11.25 ---------------------------------------------------- 27-May-2015 (27-May-2015) DEBIT ICJ53381210000000IG0ABSSVX8Commission of IG0AB 11.25 ------------------------------------------------------------- 25-May-2015 (25-May-2015) DEBIT ICJ52095340000000IG0ABPDEX7Commission of IG0AB 11.25...
Complaint comments Read comments Complaint category Banks

Share this page with others

  
  

Recently Discussed

1 hours 2 minutes ago
IRCTC
Getting Fake train cancellation message from irctc
11 hours 15 minutes ago
IRCTC
Is there another dump site in this world????
11 hours 28 minutes ago
IRCTC
This site is currently unreachable. Please try after some time
11 hours 38 minutes ago
IRCTC
IRCTC Tatkal Booking Error "This site is currently unreachable. Please try after some time"
1 days ago
IRCTC
TATKAL RESERVATION ON IRCTC WEBSITE