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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - TDR Refund Not Released

User
 ac78698 on Jan 27, 2015
I had applied for a TDR (Reg# DSW031214W14391) PNR # 2165197491 on Nov 28 2014. It has been almost 2 months and the amount has yet not been credited to my account. This issue is not just about the refund, it is also about the attitude of the railway employees towards the customer. I had called the Hubli Helpline # 08362325376 almost 10 times. The behaviour of the railway employee was very rude and disrespectful. It is our money for which we need clarification, I felt so helpless and raged over the behaviour of that employee. I request the concerned people that no matter I need to spend 50000...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC cheating the passengers

User
 saiupendra 98857 on Jan 26, 2015
Irctc is not calculating the strength of space available in coach, it issues the second class tickets unlimited, due to this the people who got the ticket for 2nd class they are coming into reservation coaches and troubling the passenger in the reservation.cops are help less to stop these people, by this reserved people are not feeling comfort . The TC are collecting money from 2nd class people and they are became silent .they are not following the rules they are officers are not doing their correct duty....
Complaint comments Read comments Complaint category Neighbours

IRCTC - cleanliness in train no.16381 kanyakumari express from cstm to kanyakumari

User
 Annapurna karkera on Jan 26, 2015
There is no cleanliness in train no 16381knayakumari express the train lots of water leakage and lots of toilet odour from the starting destination i.e.cstm itself how a passenger can travel in this trains the smell affects a lot to the small kids and senior citizens even the passengers who travels in this train.This create illness to all the passengers who are travelling. Railway charges the ticket charges for a safe and clean travelling but that isn't the truth in this train. Lots of beggars enters in this train and the passengers are never safe in this train because of theft also. Please...
Complaint comments Read comments Complaint category Railways

IRCTC - Valid TDR Still CR Repudiate

User
 hiteshmg on Jan 25, 2015
I filed TDR on 07 Jan 2014 17:32 for PNR Number 2527192603 since train was running late more than 3 hrs and it reached at bhopal station more than 5 hrs late (train actual arrival 13:45 ). I was supposed to catch flight from mumbai next day in morning hence i did not travelled through train and went through bus and filed TDR 1 hour before at 17:32 hrs before train arrival at bhopal station which came close to 18:43 hrs. Please find attached screenshot which displays train arrival at 18:43 took from indianrailinfo.org. Hence train arrived more than 5 hrs late. On irctc website, TDR status is showing...
Complaint comments Read comments Complaint category Railways

IRCTC - ridiculous maintenance of tatkal website.

User
 Sandy Voruganti on Jan 25, 2015
i have tried to book a tatkal ticket through 2 devices with 2 different gadgets with wifi on one and with mobile network on the other, i have encountered a problem on the site on both the devices, "this service is temporarily suspended" 5 mins later all the seats were booked and shows WL. This maintenance is extremely ridiculous and rubbish, saying that india is one of the biggest place for trian platform, you guys are utterly waste in site maintainence, if you cant provide enough website help, you better shut the fuck and do it a privitization, you are utterly stupid ridiculous waste....
Complaint comments Read comments Complaint category Railways

IRCTC - TDR FILED BUT NO REFUND ITS BEEN 1 MONTH

User
 brajpoddar on Jan 24, 2015
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 19-Dec-2014 14:10:59 HRS TDR Status: CR Registered Cancellation ID: 100000026331714TDR Zone: SOUTH EASTERN RAILWAY (SE) Registration No: DSE261214W18978 I have not received refund yet. Can you please check and see what is the problem. You can contact me @ e mail address - brajkishorepoddar@gmail.com...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund Rejected

User
 Gausul Azam on Jan 24, 2015
Hi There, I booked a premium tatkal ticket of AP Express 12723/A dated 11th Jan 2015 with PNR 4404073557. Train was 14 hour late so I did not travel as I had ticket on 12th Jan from Delhi to Mirzapur at 12am. So my entire planning of got ruined and I cancelled my entire plan. TDR was filed by railway inquiry associate however it is rejected. For the ticket of 600 rupees I paid 2, 000 and did not travel because of train late. I want my money back. Could you help me to get the money back or could you please help me where I can file complain for this. Thank You, Gaus 888 658 9966 azam4142003@yahoo.co.in...
Complaint comments Read comments Complaint category Railways

IRCTC - amount debited but ticket not booked or confirmed

User
 vijaykumarcmc on Jan 24, 2015
22-Jan-2015 (22-Jan-2015) POS PRCH POS 502220330692 IRCTC 952.49 22-Jan-2015 (22-Jan-2015) POS PRCH POS 502220330376 IRCTC 952.49 this a reference no details, amount debited from my account, please return back and do needful...
Complaint comments Read comments Complaint category Banks

IRCTC - complain about gaurd and station master

User
 ankitoo7 on Jan 23, 2015
Sir, I am travelling from TRIVENI EXPRESS, (train no. 84369) in which i got seat near window whose window panes and glass is broken. I requested railway staff in train( TC) make some arrangement as it is very much cold weather but he said i will not do anything. And on asking about complain copy he said i can't register my complain. On this when i put my problem in front of on way station master of CHOPAN(CPU) on duty at 10:00 pm, he said that he will not do anything and even refused to register my complain. And then he refused to tell his name also. As i don't find any way to complain, i am sending...
Complaint comments Read comments Complaint category Railways

IRCTC - non refunded after TDR

User
 Danish Farooqui on Jan 23, 2015
dear sir, I have booked an E Ticket through my personal ID on 27 DEC 2014 of SAKET LINK Exp (21068) from RBL(Raebareli) to LTT(Lokmanyatilak) for the next day. there was one confirmed birth and three waiting birth at the time of booking and it never confirmed the rest birth. So i have Filed TDR as prescribed by a representative of IRCTC Customer care. on 14 of Jan 2015 it was Repudiate due to unreliable reason. after requesting to REOPEN the case it was again repudiate on 22 of January.. PFA enclosed here. Zaid farooqui 7860203040...
Complaint comments Read comments Complaint category Railways

IRCTC - Blocking internet provider IP

User
 harihkn on Jan 23, 2015
Hi,
We people were working together in an organization and we are from different places of country and we have individual user accounts of IRCTC portal. When no tickets were available under general quota, we were forced to book TATKAL tickets using IRTC online portal. But the portal only allows two TATKAL booking from single Internet provider IP between 10AM and 12PM and when we try to book after blocking hours, even the TATKAL also falls in long waiting list. If two tickets were booked, the system is blocking the Internet provider IP of the company to block other users from further booking....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - No food provided

User
 Raghupati Jha on Jan 23, 2015
Hi . I boarded the shatabdi exp from jaipur to Ajmer. While booking the ticket we were asked for non veg or veg option . But were informed in train that no food would be provided but we could get food by paying money . Kindly confirm if we are eligible for food or not. The catering is by a company called Arenco catering...
Complaint comments Read comments Complaint category Railways

IRCTC - tdr not paid

User
 pradeepkhobragade on Jan 23, 2015
i had booked ticket from CSTM to NGP for 17-01-2015 for train no. 01013 which was scheduled to depart at 12:20 AM from CSTM. But it was resheduled and was late by more than 3 hrs, hence i filed tdr in the morning on the same day but irctc said it repudiate it. the ticket details are given below. PNR 8453859961 TRAIN NO. 01013 CANCELLATION ID 100000029264303 DATE OF JOURNEY 07-Jan-2015 TDR FILLING DATE 07-Jan-2015 07:45:26 HRS...
Complaint comments Read comments Complaint category Railways

IRCTC - Extra fine amount collected

User
 v c kumar on Jan 23, 2015
Sir, I have booked Train Ticket in talkal by online on 21.1.15 for travel from Tirunelveli to Kanchipuram in 16352/NCJ Mumbai Express PNR No.4617196326 for my father-in-law and Mother-in-law. Both are senior sitizen. I have entered his voter ID in the talkal form thro' online and his mobile number. The above passengers were having voter ID in original at the time travelling. But the squad of Railways in Tirunelveli not accepted and collected the fine amount of Rs. 1430/- from them in Excess Fare Ticket bill No.A L 0479645. Apart from Talkal ticket amount of Rs. 890/- the fine amount of Rs. 1430/-...
Complaint comments Read comments Complaint category Railways

IRCTC - Not got progress on waiting list reservation.since 50 days

User
 BALESHWAR Prasad on Jan 23, 2015
Transaction ID : 100000127030804 Date of Booking : 30-Nov-2014 Date of Journey : 26-Jan-2015 Train No. & Name : 15646 / GHY LTT EXP PNR No. :6136009128 Dear IRCTC team, As i had booked a ticket for my family on 30 Nov 14 for my family. that time it was 9 waiting list and after few days it moved to 3 W/L but after that since around 45 days there is no progress on it. i am very surprise and disappointed. i have some doubt that there is some system issue where broker or may be some hiker may cheating on this. so i sincere request to you, kindly look into this matter so that in...
Complaint comments Read comments Complaint category Railways

IRCTC - CACELLATION OF I/ TICKET

User
 srg1600 on Jan 22, 2015
Sir I was booked Two no, s of I / Ticket for me and my family, and same required to cancel . Detail as under;- 1-Transaction I D;- 100000154503197, PNR; 2743173799 From Dehli to Khorason road. AC;III DOJ -16 march15. 2-Transaction ID;- 100000154549056 PNR N0. not known, from dehli tokhorason road AC III DOJ - 16 March 15 I have not received above I /Ticket which was required to delivered at my IRCTC address. Now it is requested to IRCTC, kindly cancelled my above ticket and refund my amount in my account please....
Complaint comments Read comments Complaint category Railways

IRCTC - Railway Crossing Guard

User
 tejpaulsingh on Jan 21, 2015
I would like to file a complaint regarding a railway crossing guard that is very rude and likes to close the railway crossing as he wishes. At times he closes the crossing 1 hour ahead of the train's arrival. I atempted to discuss this with him today(21-01-2015) and he responded with a very rude reply saying that he can open or close the crossing as he wishes and if I don't like it then I can write it in the complaint book but thats not going to work either. He further stated that he will still continue to do as he wishes. I do not belive that this a proper way to talk to a tax payer who is paying...
Complaint comments Read comments Complaint category Employees

IRCTC - TDR FILED BUT MONEY NOT REFUNDED

User
 sinhamit2002 on Jan 21, 2015
PNR NO- 6435892930 Date of Journey: 03-Dec-2014 Date Of Boarding: 03-Dec-2014 Date of Booking: 26-Nov-2014 From: BOKARO STL CITY (BKSC) To: ANAND VIHAR TRM (ANVT) Boarding At: BOKARO STL CITY (BKSC) Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 2535.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ASHOK KUMAR 64 Male RAC 17 SHOBHA RANI 60 Female RAC 18 BABBAN PRASAD 75 Male WL 1 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR...
Complaint comments Read comments Complaint category Railways

IRCTC - not received I ticket .Pnr N0.6437018726 Ac iii

User
 srg1600 on Jan 21, 2015
Sir I was booked my I/ Ticket with my family Detail as under;- PNR N0.6437018726 Transaction ID;- 100000149106323 Date Of journey;- 04 /03/ 2015 Raigargh to Nizamuddin.(N/Dehli) AC III I have not recived the ticket till today ....
Complaint comments Read comments Complaint category Railways

IRCTC - cockroaches

User
 MALATHI GANESAN on Jan 20, 2015
I use to go by the Chennai Egmore-Salem train i.e. 11063 & 11064 atleast four times in a month. Previously there were small cockroaches moving here and there in all the compartments. We were afraid as they might go into the ears or inside the bags. But we blocked everything during the travel. Nowadays, the cockroaches have grown into maximum size scaring the ladies and children. We don't bother about the enhancement of charges but expect a clean and peaceful travel. Kindly arrange to destroy all the insects and keep the compartments tidy....
Complaint comments Read comments Complaint category Utility Services

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