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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - PNR No 4514135629 - Refund of cancelled ticket

User
 K.ARUNACHALAM7568 on Mar 28, 2015
I have booked an e-ticket on 03.11.2014 Train No 17236 for travelling from TEN to HSRA on 31.12.2014 for 4 persons vide PNR No 4514135629. I have cancelled 2 passengers out of 4 on 25.12.2014. I have received SMS from IRCTC stating that 2 tickets were cancelled and Rs 510.00 would be credited to my account.But till date the amount has not been credited. I have already lodged a complaint with IRCTC on 06.02.2015 vide Complaint No W/SW/SBC/000054024. Till date, the amount has not been refunded. Regards, K.Arunachalam ( Mobile No 91-9442356471)...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - AC coach was not attached

User
 Rajendra Misra on Mar 28, 2015
I have booked a ticket in AC Coach (CC) in intercity Express on dated 22.03.2015 for journey date 27-03-2015 from BDL to LKO. Transaction ID-100000196715220 and PNR no-2631772288. but on that date there was no AC coach in that train so we suffered a lot. please refund my difference amount because we travelled in general class. thanks...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR Cancelled

User
 manishkhandelwal.skit on Mar 28, 2015
Sir, i have filled TDR for PNR No.-2531463411 on same day with reason " TRAIN DELAY MORE THAN THREE HOUR AND PASSENGER NOT TRAVELLED. IN TDR Status it is showing TDR Status: TDR Repudiate Reason for Repudiate TDR: Delay in online TDR filing / TDR filed after 30 days...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR not settled even after 4 month

User
 amitmed83 on Mar 27, 2015
Dear IRCTC team pls note that I do frequent ticket booking on IRCTC.com for hassle free transaction. One of my TDR is not yet settled after giving so many reminders. it's been a long time to get a revert on the same. TDR was filled Reference No: 100000021224019. I did not travelled as we had connecting flight and we applied for TDR on the same day as the chart was prepared..kindly do the needful to settle the transaction of the same....
Complaint comments Read comments [2] Complaint category Railways

IRCTC - Deducting amount from SBI

User
 Pavitraa on Mar 27, 2015
I have booked railway tickets on 24/03/2015. Its total cost is 600. They deducted Rs. 11.24 as tax for each bookings. Then they have deducted Rs.11.25 on 26/03/2015 without prior information. i would like to know the reason for deducting amount from my account. Kindly resolve the issue....
Complaint comments Read comments Complaint category Railways

IRCTC - Request for Refund of Amount

User
 railwayclaim on Mar 27, 2015
Dear Sir, This is to inform you that I had a ticket for 4 persons for travelling from Rajgangpur to Howrah on 07.10.2014. But unfortunately one was confirmed & rest three was waitlisted. So naturally the confirmed passenger traveled & rest of the three persons did not travel. The TTE has given me a TDR / GR certificate for refund of the fare for that 3 persons. I claimed the same in online in TDR site. They have given a Ref.no. 100000083306273. PNR no. of my ticket was 6732558805. I request you to please look into this mater urgently & oblige. Waiting for your good...
Complaint comments Read comments Complaint category Railways

IRCTC - 12863 - Howrah Yeshwantpur Express. Ladies Compartment Filled with males and ladies not getting benefitted.

User
 Saranya2015 on Mar 26, 2015
I travel in 12863 - howrah Yeshwantpur train quite very frequently and noticed that the ladies compartment in this train is filled only by males where in the ladies who get In hardly find place even to stand. Why is that this situation is not questioned by police and the benefits though given to women they're not getting benefitted....
Complaint comments Read comments Complaint category Public Transportation

IRCTC - Inconvenience at retiring rooms at Thane, MH

User
 Bhakti Baheti on Mar 26, 2015
Myself, Ms. Bhakti Baheti and Mr. Ujjwal Baid had booked two dormitory rooms online at Thane Station (MH) on 28th Feb. and the check in date was 20th March, 2015. I had specified gender as 'female', had paid the charges and booking was successful. However, when we reached there, we came to know that the dormitory was only for gents and ladies were not allowed. If this is the case, I should not be allowed to book the room itself. It caused very much inconvenience to us and our money was also wasted. Following are the details of booking: PNR No: 4517870869 Transaction ID: 0001183351 RR Reference...
Complaint comments Read comments Complaint category Railways

IRCTC - regarding rate of water bottle price

User
 pratap sarkar on Mar 26, 2015
Name-pratap sarkar Work-indian navy PNR:2746141596, TRAIN:11016, DOJ:26-03-15, SL, BPL-ET, Dep:12:00, PRATAP SARKAR, S5 63, Fare:140, SC:11.24+PG CHGS I had need a water bottle and i asked to the pantry pls give me a water bottle they told me that our water bottle price 20/_rs but i told them that water bottle price is 15 rupees then why you r taking 5 rupees extra they miss behave with me and told me that you can do whatever you can .pls i requested that stop that type of curroption.and take neccessary action against all those r involbe in corruption....
Complaint comments Read comments [1] Complaint category Unauthorized charges

IRCTC - My amount of money is deducted but ticket not booked yet

User
 devashish jana on Mar 25, 2015
hello, i have booked a e-ticket from howrah (hwh) to indore (indb)... my money has been deducted from my bank account but ticket has not been book yet... So, i want the refund of the money.. you can check the screenshots.. please help transaction ID : 100000198921777 you can check.. please help....
Complaint comments Read comments Complaint category Banks

IRCTC - about new devolopment of only One Ticket Can Be Booked Online Between 8am To Noon

User
 stallu on Mar 25, 2015
I have to visit some place with my family but new rule is getting as obstacles for booking family ticket between 8 - 12 . Ur site saying after 12 noon u can book ticket for family's .How? After 12 all seats will go to WL then how I conform by ticket through online .Instead of this "One Ticket Can Be Booked Online " Ur site can stop giving service.why Ur online booking service is opened for told others that we have some kind of bullshit website that can book ticket ....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - 17233 bhagyanagar express

User
 anirudh phanimadhav on Mar 25, 2015
Dear Irctc Bhagyanagar express 17233 is the worst operated train in SCR circle. It never reaches destination on time. Why not please try operating it on time?. If there are some other express trains which need to cross this, then why not operate this in another time window?. Please improve the train on time running performance. Specially the timing followed by this train on 25-March 2015 has been pathetic. Thanks....
Complaint comments Read comments Complaint category Railways

IRCTC - REFUND FOR TICKET WHICH WAS FILED TDR

User
 srikanth yannana on Mar 25, 2015
i had filled the tdr FOR THE PNR NO:pnr no:4401881929 on December 2014 but up to now i didn't get the refund and not responding to any mail you can check out the required details bellow TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Filing Date: 08-Dec-2014 16:38:25 HRS TDR Status: CR Registered Cancellation ID: 100000024746037 TDR Zone: EAST COAST RAILWAY (EO) regards y.srikanth 96525664654...
Complaint comments Read comments Complaint category Railways

IRCTC - Parking area related issue

User
 jijo_p on Mar 25, 2015
Could you please provide me the details, How the railway fixes the parking fee in different stations, I faced large different amount from station to station. First thing, i did not get the computerized slip from the parking area holder's, i only get the slip (small with manually entered the amount). He said that, for the Vehicle car, the rate is 50 per day. If i park the vehicle for 5 days the amount will be 250 (50*5). Is it right amount, our station code is below (kannur) Stationcode, CAN. Zone(s) · Southern Railway · Division(s) · Palakkad.but the same days parking in other station,...
Complaint comments Read comments Complaint category Railways

IRCTC - Cancel ticket refund

User
 sajal.agrawal1989@gmail.com on Mar 25, 2015
I cancelled one ticket on 31 oct 2014 after chart preparation, so that time i filled TDR Now tdr status is CR registered, but now 4 months gone i did not get any refund on this cancelled ticket : please find attachment with this complaint...
Complaint comments Read comments Complaint category Railways

IRCTC - uncleanliness in the S1 coach of 16570 train

User
 rajashekharbr on Mar 24, 2015
The train number 16570 kcg to ypr express on 19th March 2015. We had unpleasant experience in coach# S1 had stincking smell, unclean berths and too many cockroaches. It was worst experience I had in the 16570 train as i entered the train miserably I was not able sit on the berths allotted to me that had lot of dust and dirt on top of it. I myself cleaned the S1 56 and 53 berths allotted to us for travelling and we could not have lunch by seeing the cockroaches coming from every corners and the toilets where sticking and full of cockroaches impossible to step inside and use it. Entire...
Complaint comments Read comments Complaint category Railways

IRCTC - wrong penalty by TTE

User
 Vinay Deshmukh on Mar 24, 2015
my self vinay deshmukh, i have booked ticket PNR No: 6639230176. my parents are travelling with this ticket, ticket has booked for 4 person. During ticket checking TTE said ticket has booked for 3 person not for 4 person and he took penalty of RS435 which is wrong. I request you to IRCTC should take action against it. please find Challen Serial No - 0121555. copy of booked ticket is attached as proof with this complaint...
Complaint comments Read comments Complaint category Railways

IRCTC - TICKET WAS NOT BOOKED

User
 vikasgupta771 on Mar 24, 2015
r/s on 23march 2015 i booked a ticket from Bathinda to Chandigarh on IRCTC portal.i pay the money using internet banking of SBP.sir my balance(rs566.24) has been deducted into my account but my ticket was not booked.the transaction Ref no is IG00TUFSZ5.so i requested you to please refund my money as early as possible....
Complaint comments Read comments Complaint category Railways

IRCTC - Not refund amount of 3 tickets from SBP to RMT(260 Rupees X 3)

User
 shobha pathak on Mar 24, 2015
Sir, , I had booked 3 tickets of sambalpur - Banaras exp from SMP to RMT on dated 21 January 2015.The train get cancelled due to some unavoidable reasons but yet now money didnot get returned in my account.I had booked ticket from irctc myself account but now the previous ticket has get lost....
Complaint comments Read comments Complaint category Railways

IRCTC - USERNAME PASWORD PROVIDED

User
 pankaj120 on Mar 24, 2015
dear sir we are regester user irctc but i missing to user id and pasword.i reqest you plese provied my user id and pasword .name...pankaj govind rao mobile no...9899399260 email id...pankajrao13@gmail.com date of birth...01/01/1978...
Complaint comments Read comments Complaint category Universities

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