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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - not providing aforesaid food to travellers

User
 aashu7728 on May 30, 2015
myself pratik shingru and my mother were travelling from mumbai cst to akola on 30th may by train no.02019 cstm nagpur premium express in 2tier ac compartment on seat no28 and30. as it was the premium train we were supposed to get lunch in morning. as the train was late it was around 12pm in the afternoon. i was operated for a major shoulder injury while travelling and was not in a condition to talk a lot. and the pantryboys were very arrogant and they were not even paying any heed to us.we have asked the boys several time about the food and we were also telling them that we were going to get down...
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IRCTC - TDR Cancellation Enquiry

User
 syedzahir on May 30, 2015
Hi, I raised TDR cancellation against PNR No. 2204685386 om 21-Apr-2015 11:06:18 HRS but till take the status showinng "CR Registered" and it stuck on it from past 1 month. Please update me the process and time duration it will take to complete the application. Its almost more than one month i am waiting to get my calculated money. Regards, Syed Zahir +91-9599427223...
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IRCTC - Unable to book Tatkal at 10 am

User
 Rajiv Iyer on May 30, 2015
It has become a usual problem with IRCTC. Tatkal booking has become impossible for the common man. Looks like things are deliberately made tough and problematic for non-agents. 1) The available tickets for 2AC is just 10 or max 15. Can you imagine the situation when thousands of people trying to go for that? No one knows where the remaining seats are allocated? 2) Most of the time getting to the "Book Now" link is the biggest challenge. The site loads very slow and once it loads the available tickets are gone in a jiffy. 3) If we are lucky and manage to get the page loaded to click on the coach,...
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IRCTC - Website non responsive on beginning of tatkal hours from 10.00AM to 10.25AM

User
 Sunandita Banerjee on May 30, 2015
We would like to complain about the non responsiveness of tatkal booking through IRCTC in almost everyday. The website used to be fine and accessible 1month ago. But from last 1month its been seen to be non reachable and non responsive on daily basis. Being a frequent traveller, we are loosing the opportunity to confirm tatkal booking and reserve berth/seat and ultimately change in travel plan which becomes tremendous troublesome....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Tatkal ticket booking online

User
 esserji on May 30, 2015
Dear Sir/Madam It has become impossible for a common man like me to book Tatkal tickets online. I could never book a single Tatkal ticket online (Especially AC tickets) on my last 20 - 25 attempts. I am using a 3G internet connection. So I am sure that it is not happening due to slow bandwidth. The following things happen when I try to book a tatkal ticket online at 10 am. 1) The Login Captcha becomes more tough from 10 am to 11 am. 2) It takes about 3 - 5 minutes to load a new page. Sometimes it just kicks me out instead of loading a new page. 3) The sites becomes unreachable when I opt for...
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IRCTC - Corruption during tatkal reservation

User
 rohit0125 on May 30, 2015
It's very awful to say that the experience during Tatkal reservation was very poor. Today I had been trying to get a Tatkal booking but all the time I was getting a message "The site is currently unreachable. Please try after sometime.". Is corruption started in IRCTC as well? Attached screen shot is taken on the 3rd attempt!!...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - illegally money deducted from sbi

User
 Suvojit Mazumder on May 30, 2015
in my sbi bank a/c statement i found 11.25 rs gt deducted just after the day i booked my tickt from irctc though i am nt confirmed what is the reason behind deduction .one of the expert telling its from irctc...bt why??? DEBIT ICJ53114970000000IG0ABRTTN6Commission of IG0AB 11.25...
Complaint comments Read comments Complaint category Banks

IRCTC - MONEY DEBITED WITHOUT MY CONCERN

User
 blesslin69 on May 29, 2015
Sir, i bring to your notice that money is debited from my IOB account by IRCTC for the following transactions without my concern. please PROVIDE THE DDETAILS 29.05.2015 IRCTC-VID606696024 RS 57.01 25.05.2015 IRCTC-VID503954022 RS.46.81 25.05.2015 IRCTC-VID503255022 RS.76.79...
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IRCTC - s1 coach of 14660

User
 Yamini Rohela on May 29, 2015
I am in train now and train is like hell it is full like general coach even general coach is nt like tht i never seen. I totaly waste my money for a reservation if i am getting same stuff and same pain here so why i m taking reservation..??? Is there any rule and tt that can mange everything...??? Please do something pleasee...
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IRCTC - Improper behavior of Ticket Checker

User
 Romey011 on May 29, 2015
I booked the below attached ticket and it was in waiting list 6. I was not aware that if the ticket is in waiting list i am not allowed to travel in Jan Shatabdi. Than this lady Ticket Checker named "Satya Sethi" came and asked me for my ticket i showed her that in mobile phone. After that she was so rude to me and abused me instead of explaining me the policy in a polite manner and told me to get out of the train in a threatening tone and said otherwise she will cops. I asked her that at least be polite am i frequent traveler however i was not aware about the...
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IRCTC - amount not refunded after cancellation

User
 uditnrawat on May 29, 2015
i cancelled 3 tickets on 12/05 but only got refund amount of one ticket. rest two ticket refund amount is showing refunded in icici account but i had paid all my tickets through my sbi account. refund id -100000047217020 and 100000047217016. please refund the amount properly as soon as possible. my id-UDITNRAWAT...
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IRCTC - Non cancellation of ticket

User
 prashantkataria1987@gmail.com on May 29, 2015
Dear Sir,

This is to inform you that I was trying to book a ticket on sunday(31.05.2015) but instead of 31.05.2015 by mistake i chose (sunday) 07.06.2015 as date of journey and booked a premium ticket as it was an urgency to travel.But after booking when i took a print out i noticed that by mistake i have booked a wrong travel date and now i want to cancel this ticket with PNR number 2205983737 but irctc is not allowing with message premium ticket booked with dynamic fares cannot be cancelled.I have send 9 mails to etickets@irctc.co.in but every time their retuen mail says Premium...
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IRCTC - regarding cancellation of train

User
 R K P on May 29, 2015
I have reserved four e ticket from your website in train no 12802 purushottam express with pnr no 284-6441236 from ndls to tata. But a message has been received by me that the scheduled train on 30.05.2015 has been cancelled so cancel your ticket to get refund but in the website of train enquiry system it is not mentining that the train is cancelled so please clarify that whether the train is canceled or not on 30.05.2015. Whether the message came to me was false...
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IRCTC - Fraud cancellation message from IRCTC

User
 Awdhesh Mishra on May 29, 2015
I had booked a tatkal ticket in North East Express (12506) for 29-05-15. I got message from IRCTC at 8.31 PM (28-05-15) that "Train No. 12506 boarding at AVNT dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. 2634125618 online to get refund as per Railway Rules. After cancelling the ticket when ZERO amounts refunded. Again I got message from IRCTC at 3.31 AM (29-05-15) that Train no. 12506 (AVNT-GHY) leaving AVNT on date 29.05.15 is running as per its scheduled time. Please ignore previous msg. Who is responsible for this. So I humbly request to refund the amount. If you are not done,...
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IRCTC - Wrong Information Sent on Mobile

User
 rakesh1012 on May 29, 2015
Dear Sir/Mam, I booked ticket by irctc the details is, Transaction no- 100000231561073 PNR: 2305472783 train No.- 22406 date of journey: 29-may-2015 SMS BY irctc Date Time : 28-05-2015, 20:12 TrainNo.22406 boarding at ANVT dated 29-May-2015 is canceled by railways. PL Cancel your PNR No. 2305472783 online to get refund as per railways rules. then i cancel ticket, 2. Date Time( 28-05-2015, 20:33) your tkt cancelled, pnr, 2305472783, amt 480 will be refunded in your account. but cancellation charge deduct why cancellation forced by IRCT if train cancel then...
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IRCTC - intentional wrong sms about train cancellation

User
 Debika Basu on May 29, 2015
yesterday (28.-5.2015) I got an sms from IRCTC about cancellation of today's (29.05.2015) train no. 12260 and it also stated cancel your PNR to get the refund. I tried to check online, but network failure was shown. I cancelled my ticket and shocked to find that rs. 1030 is cut from total amount of rs 4070. I continuously tried IRCTC customer care and at last executive replied me very casually that the sms has been sent by mistake. he did not promise full refund. I request him to cancel my last cancellation. he told me that not at all possible and blamed me for not checking the train status. thus...
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IRCTC - IRCTC Manipulating Costumer

User
 Chiranjiv Mohanty on May 29, 2015
I have booked a ticket on dated 28th May 2015 for the next day train in O Sampar Kranti, Train No. 12820. Around 8:25pm on 28th May, I got a message that the train has been cancelled. The next day when I checked the running status its showing that the train is in right time....
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IRCTC - Fake message from IRCTC leading to cancellation of my very important ticket

User
 Ashish0784 on May 29, 2015
booked a ticket 1 month ago in train number 12431 on 30.03.2015. Yesterday around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.70 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home I am really feeling helpless at this time because of no positive. So i booked a very expensive flight to delhi...
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IRCTC - IRCTC- Service To This Site Is Temporarily Suspended ERROR

User
 safalp on May 29, 2015
Hello Sir/Madam, I would like to share my experience with online booking for tatkal tickets on IRCTC portal. Whenever I try to book ticket online around 10-10:20 am gives me error "Service To This Site Is Temporarily Suspended " and "Service unavailable". Then I asked my friends and family to check and they have experienced the same. And it comes to normal once all tickets have booked. (We observed this trend for 2 months) Why does this happen every time?...
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IRCTC - Very Poor Service of IRCTC

User
 SriniRacha on May 29, 2015
Hi, I am R Srinivas working as a Software Engineer in one of the Top most MNC. wants to complaint about the irctc website as i am a frequent traveller and i use the mode as irctc to book the tickets but every time when i try to use the tatkal facility i feel really bad that i was not able to book the ticket. though i am using a high speed internet and a high end machine along with that i will sit half an hour before the booking . but i will end with end with then following things : i.) Service to this site is temporarily suspended ii) or it will reach up the gateway and the it will show...
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