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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - failure of generating ticket

User
 karthick_g on Apr 24, 2014
sir, I have booked the e-ticket in IRCTC for the journey from trichirappali to chennai on 24/04/2014. The amount from my account has been taken but, the ticket is not generated still now.hence, i kindly request you to generate a ticket as soon as possible....
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Refund canceled ticket amount

User
 AMIRTA on Apr 23, 2014
SIR, My problem is that i cancalled my ticket on 09.04.2014 PNR NO 6725986059 Amt .895 will not refunded in my account . i told to customer care this problem but he told me your amount to be refunded in your account but i check my account money is not refuned.

account no .20044336598 SBI

MOBILE NO. 9444984282

EMAIL ID singh.dharmender22@yahoo.in...
Complaint comments Read comments Complaint category Railways

IRCTC - While i am taking online reservation for my journey with out getting ticket an amount of Rs. 973.72 was debited from SB account

User
 sowmitham on Apr 22, 2014
Sir, While i am taking online reservation for my journey with out getting ticket an amount of Rs. 973.72 was debited from SB account.The particulars as shown below Txn Date Value Date Description Ref No./ChequeNo.Debit Credit Balance21 Apr201421 Apr2014POS PRCH-POS411155422040 IRCTC-973.72 Without getting ticket, the above amount was debited from account, hence i request the kind authorities look into the matter and see that the return of amount from IRCTC Yours faithfully M.Uma Maheswara rao, (C)8985117835 my email address :sowmitham@gmail.com...
Complaint comments Read comments [2] Complaint category Travel & Vacations

IRCTC - Failed Transaction but payment made and ticket not booked

User
 THARUNABHIRAAJ on Apr 21, 2014
FAILED PAYMENT REFUND STATUS S No. Transaction ID Pay Status Reservation Status Total Amount Bank 1 0892506877 Settlement Requested Not Booked Rs 551 ICICI 2 0886602956 Payment Settled Not Booked Rs 551 CITI 3 0886599874 Settlement Failed Not Booked Rs 551 ICICI 4 0860645970 Settlement Failed Not Booked Rs 596 ICICIBANK 5 0856097208 Payment Settled Not Booked Rs 306 ICICI 6 0791581481 Settlement Failed Not Booked Rs 931 ICICI 7 0736396119 Settlement Failed Not Booked Rs 1431 ICICIBANK 8 0705092356 Payment Settled Not Booked Rs 256 CITI 9 0432614312 Settlement Failed ...
Complaint comments Read comments [1] Complaint category Travel & Vacations

IRCTC - Failed transaction, but payment made and ticket not booked

User
 THARUNABHIRAAJ on Apr 21, 2014
today 21.04.2014 i made a payment through credit card icici bank in irctc for booking of travelling tickets to train, i booked four tickets and hence payment has been process but till now i dint yet got a tickets and website shows the transation has failed has been failed. i kindly request you to help me to get my refund amt or else processed for booking tickets..
Your ICICI Bank Credit Card XXXX2011 has been used for a transaction of INR 551.24 at www.irctc.co.in (April 21, 2014; 10:35:05 hrs....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - amount has been debited but the ticket has not been booked.

User
 Sankalp Srijan on Apr 19, 2014
Sir, it is for your information that I have book my ticket for train no : 13006 ASR HWH MAIL in AC 3 from VARANASI TO PATNA JN. on journey date 6/5/2014 . The amount has been debited from my account but the ticket has not been booked. Therefore kindly issue the ticket or refund the amount. DETAILS- date: 19-Apr-2014 (19-Apr-2014) Narration: TO TRANSFER INB IRCTC Railway tkt booking Ref.No. : 0891801228IGT3572921 TRANSFER TO 30911412871 SBI I.R.C.T.C. COLLECT debit: 492.47 CONTACT NO- 9430602844;9431000257...
Complaint comments Read comments Complaint category Railways

IRCTC - Public must sue this rogue organisation for deficiency of service

User
 naiduvenkatesh on Apr 17, 2014
The Indian Railways Online booking website: https://www.irctc.co.in is a useless website that wastes the precious time and energies of its consumers. Bookings take upto four hours. The site closes midway. Money is debited but tickets not booked. The deducted money takes upto ten days for refund while no interest is paid. This organisation is deficient in service. 'Experience the new lightweight version of website during tatkal hours' is also useless. Venkatesh Naidu...
Complaint comments Read comments Complaint category Public Transportation

IRCTC - non refund of TDR for ticket i haven't used

User
 anis123 on Apr 15, 2014
I have filed TDR for 3Tier AC ticket for ticket dated 13 Feb 2014 1 day before actual departure, i didn't traveled on 13/02/2014 with PNR no 6127450560 on Train no 12443,

But IRCTC send me mail "With Reference to your PNR No:6127450560, we regret to inform you that refund is not admissible as informed by Railways through their letter no : CNR190214V59231 and the reason being : 'As per chart, passenger has travelled' "
this is complete lie and mafia elements in IRCTC with TT sold ticket to any other person

you can see my IRCTC Booking...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund not yet received for canceled tickets of December 2013

User
 Sharmila Roche on Apr 15, 2014
Dear Sir/Madam,

PNR Number : 8440226558
Transaction ID : 0781038501
Train No & Name : 12163/ Chennai Express
Date of Journey : 22 December 2013
Number of Tickets : 6

I would like to inform you that the above six tickets were booked on 23 Oct 2013 and the status for the same was showing as waitlisted for the journey commenced on 22 Dec 2013. Please note only three out of the same was declared as RAC on the journey date.

Further, kindly note that I have still not received the refund credits for the unconfirmed tickets from...
Complaint comments Read comments Complaint category Railways

IRCTC - forgotten password and answer of security question

User
 bhat5 on Apr 14, 2014
please help sir i have forgotten my password and security question answer my user id on irctc is sbhat12345 and registered email address is sbhat68@gmail.com and phone no is 9311455206 please send the password to my email or phone number imediately i hope you will look to this problem...
Complaint comments Read comments Complaint category Railways

IRCTC - Not returning the money against the TDR filed against the PNR No:6623691265

User
 shivamverma on Apr 14, 2014
I had file the TDR against the PNR no .662369126 . Reason: I am travelling from Kanpur Central to Anand Vihar Terminal through train 22405 Bagalpur to AnandVihar Garib Rath on 23/3/14 at 2:55 AM. But I came to known that train was late and it will come on 24/3/14 on Monday. So I raised the TDR process on 23/3/14 at 10:23 AM.. Now IRCTC says that train was not late and it came on 23/3/14 at right time. However i manage to get the prove from Kanpur Cental railway authority that train was late and came on 24/3/14 on plat form no.2 . If you can ask i will share with you. But till now i am...
Complaint comments Read comments Complaint category Railways

IRCTC - taking bribe by coach attendants in train no. 12975

User
 Reejarajan on Apr 12, 2014
Inspite of having RAC, passengers were not given berths and are travelling as 2 persons in one berth, as the coach attendants here asking bribe and giving seating arrangements for the waiting list people. And empty berths were occupied by attendants. This is a clear case of corruption. Really after paying we have to face such a poor situation. Being a lady i have to go all the way sharing my seat with some stranger. Is this called protecting women. Curently I am in the train. And moreover when asked the AC coach attendant is coming for fight. Train no.12975, jaipur express, we boarded from bangalore...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR File ticket, but not refund on 18 Jan.2014 Journey date

User
 anismith00 on Apr 12, 2014
Hello Sir,

PNR No. "2455076235 " date of journey 18 Jan. 2014 The Train was late for more than 5 hours .actual time of departure was after 06:50 AM on 18 Jan.2014 and TDR Filed on 18 Jan 2014 at approx 09:30 AM. As per revised rule (D) Train Running More than Three hours Late.

That day passenger traveled another train with Journal ticket


Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. No refund is admissible if ticket is cancelled/online TDR is filed after actual departure of the...
Complaint comments Read comments Complaint category Railways

IRCTC - Session Expired and ticket not booked and money deducted

User
 AdwaniSumeet on Apr 12, 2014
sir, i tried to book train ticket from ndls to rpj on date 12/04/2014, travel planned date 13/04/2014, amount debited on my sbi account, but ticket not received, Session Expired NAME . Sumeet Adwani BANK SBI Amount Deducted Rs. 627.47 TRAIN ref No. IGT0626702 On DATE 12/04/2014 10:30:31 Please reply as early as possible...
Complaint comments Read comments [1] Complaint category Online Shopping

IRCTC - Canceled ticket, money still not refunded

User
 atharkhan3 on Apr 11, 2014
I have booked a ticket on 26-Mar-2014 having pnr no 4507331953, and my transaction ID was 0876167352. I then cancelled this ticket on 27-MAR-2014, as ticket was not confirmed. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number: 000036667257 Refund Date: 29-MAR-2014Cancelled Date: 27-MAR-2014 Refund Amount: Rs 295.0 .IRCTC is showing the refund status as refunded on 29-MAR-2014.But i have not get any amount in my account. I have done the payment by ICICI Credit Card which is visa card......
Complaint comments Read comments Complaint category Railways

IRCTC - eticket booked but ticket not generated

User
 guru pruasad hl on Apr 11, 2014
Sir, I had booked under eticket option through my user ID and password in the website of irctc on 10th April at 03.28 PM for journey from H.Nizamuddin to Bangalore City on 9th June 2014 in train No.22694 (Radhani) and made payment through SBI Internet Banking and amount of Rs.2422.47 (under senior citizen quota) and amount debited to my current a/c.No.10509592212 maintained at SBI, Bangalore City. However, eticket not generated and PNR not sent to my mobile No. so far. I had checked booked history also but no information therein. It appears that the transaction has failed after payment. Kindly...
Complaint comments Read comments Complaint category Banks

IRCTC - Ticket canceled, irctc showing it is refunded, but not refunded

User
 nandan.kumar2 on Apr 9, 2014
I have booked a ticket on 30-MAR-2014 having pnr no 6726167040, and my transaction ID was 0878797602. I then cancelled this ticket same day on 30-MAR-2014. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number: 409334360753 Refund Date: 03-APR-2014Cancelled Date: 30-MAR-2014 Refund Amount: Rs 1260.0 .IRCTC is showing the refund status as refunded on 3rd April.But i have not get any amount in my account. I have done the payment by Bank of Baroda debit card which is visa card....
Complaint comments Read comments Complaint category Railways

IRCTC - Deduction of rs 111.24 on 06.04.2014

User
 ankitcooyo@gmail.com on Apr 8, 2014
Dear Sir, On 06.04.2014 made online ticket payment of Rs.111.24/- through my BOI Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at pgsupport@billdesk.com for any queries".Due to holiday bank entry was on 07.04.2014. But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards Ankit Kapoor (ankitcoolyo@gmail.com)...
Complaint comments Read comments Complaint category Railways

IRCTC - non refund of amount Rs.91.24 on failed transaction ID 0883484496

User
 amiyo kumar paul on Apr 7, 2014
While booking Rly reservation on 06-04-2014 an amount of Rs.91.24 deducted from my account but ticket not booked with reason shown in failed transaction report "payment not received from Bank. But while verifying the IRCTC a/c No. 3201722494 with Central Bank of India, from nearby Branch, it is found that amount of Rs.91.24 duly credited in IRCTC a/c to the debit of my Savings a/c.(Journal No.261105523). Please refund the amount as the ticket not booked due to failed transaction...
Complaint comments Read comments Complaint category Banks

IRCTC - No preference is given for a consumer while booking

User
 Peteracrpc on Apr 5, 2014
When i started booking my ticket in TATKAL Quota from Mayiladuthurai(TN) To Chennai the availability of ticket was 117 then i started booking, when i came to the passenger details page there it showed the Ticket availabilty as 79.So i proceeded with the process and in the payment screen the Ticket availabilty was 79, so i proceeded with the payment with my citi bank credit card then after all the process completion my Ticket Status was CKWL 23, 24, 25. I never asked for a Wait List Ticket and I was Booking the Available ticket only, If there is No Available Tickets the system should not Proceed...
Complaint comments Read comments Complaint category Railways

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