IRCTC Customer Care

IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 111 139
Mobile:+91 11 2331 1263
+91 11 2331 1264
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:

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Satisfactory Rating
1%
Complaints
3469
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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IRCTC Complaints & Reviews

IRCTC - Non refund of ticket cancellation amount by irctc

User
 skgupta210 on Jul 29, 2015
Dear Sir/Madam I had booked electronic train ticket through irctc account for journey from New Delhi to Sealdah on 26.5.15. Due to cancellation of train by railway, i could not travel to sealdah. i tried to cancel the ticket after three days but it could not be cancelled. I thought refund amount will automatically come into my credit card account. when i did not receive the refund amount after 45 days, i wrote email to irctc customer care. I got reply from the irctc that since the tdr was not filed within 3 days of journey date, we can not forward your request to railways. Ticket details are as...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - No refund yet after filing tdr

User
 sudhanshu030 on Jul 28, 2015
've booked e ticket from jabalpur to indore at pnr. No - 8524034728 on train no - 11472. Travelling date was 22/06/2015. Transaction id is0959878272 but on dat date became cancelled so i filed tdr, i have tdr confirmation but till now no refund is in my account....
Complaint comments Read comments Complaint category Railways

IRCTC - Refund is not credit in my account

User
 amit jain123 on Jul 28, 2015
Hi Sir, I got canceled my two tickets on 22 july with PNR as below 304583852 and 8634287447 I still did not get my refund after 6 days? Please take some appropriate action to credit my refund amount as soon as possible. I have also mail to etickets@irctc.co.in about my problem but I did not get any proper response. Please take some action to refund my money other wise I will feel like being harassed by IRCTC. Thanks, Amit Jain...
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IRCTC - TDR filed but money not refunded

User
 selvakumar.jobmail on Jul 28, 2015
Dear Official, I’ve filed TDR for 4 tickets immediately after train departure time but however I’ve got an response stating CR repudiate. Kindly request you to refund the money which I’ve booked. This would be a great help for me to get the money refunded. Please help. Transaction ID: 100000263146822 PNR No 4309553054 Train No./Name: 16724 / ANANTAPURI EXP Date of Journey: 21-Jul-2015 Date Of Boarding: 21-Jul-2015 Class: SLEEPER CLASS (SL) From: TIRUNELVELI (TEN) To: TAMBARAM (TBM) Boarding: TIRUNELVELI (TEN) Resv Upto: TAMBARAM (TBM) Quota: GENERAL (GN) Ticket Type: E-ticket...
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IRCTC - TDR File

User
 amitchemicalofi on Jul 26, 2015
Dear sir, I booked my e-ticket but due to official work i could not travel on that day.Therefore i filed TDR on 17 July because train was departed on 16 July after 00:00 hrs i.e. date becomes 17 July at 01:40 hrs. but current status reported like CR REPUDIATE. Sir please go through the case and refund the amount as per per rule entitlement after confirmation through TRAVELLING PASSENGER CHART ON THAT DAY. my address and train details is given below for your information and necessary action at your end. (Kind Regards) (AMIT KUMAR YADAV) IOFS CLASS-I GAZETTED OFFICER MINISTRY OF DEFENCE,...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Non Refund of Cancelled Train

User
 rkbkrishna on Jul 26, 2015
Dear Sir, Refund pending due to Train no 12335 cancelled on Dt 30.06.2015 PNR Details as below:­ PNR No ­ 6341739990 Name of Passenger­ Divya Shilpi Date of Journey ­­ 30.06.2015 From & To ­ Bgagalpur to Igatpuri Class ­ 2A we have booked online ticket. I am unable to internet access within 72 hrs. Please provide me senior officers mail ID or your consumer forum mail ID. your customer services is very poor because we have not any mail or message received from your end regarding cancellation of Train. At the eleventh hour we know & at that time I manage my travel trip with my family or...
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IRCTC - Non refund of my cancelled e ticket

User
 vikaskbang on Jul 26, 2015
This is in reference for my refund of cancelled ticket with pnr number - 2304269510 / 8134624365 which i have cancelled ticket on 15th july & still from last 11 days i am not receiving my refund amount in my account after sending mail to concerns @ etickets@irctc. Co. In & care@irxtx. Co. In i have received following ticket id - #1778986 / 1793935 / 1806948 but my issue is not resolved

When i had discussed same issue on your customer care no. 011 - 39340000 where i spoke to rekha – representative on 25th july 2015 & elaborated all my issue to representative &...
Complaint comments Read comments Complaint category Railways

IRCTC - Money not refunded despite the train being cancelled

User
 Leena Vasyani on Jul 25, 2015
Respected Sir, I haf booked an online ticket through irctc application. The details are as below- Train no.- 51033 Date of journey- 22.06.15 Boarding station-Ulhasnagar To station- Ahmednagar PNR No.- 8136752206 The train was to start on 21.06.15 from CST and I was ti board it on 22.06.15 from Ulhasnagar. .But due to heavy rains in MumbaI the train was cancelled that day.I filed a TDR to irctc.But they replied saying the train was not cancelled. But the train was definitely cancelled. I have mailed many times but didn't get a single reply.Please look into the matter and get my amount refunded....
Complaint comments Read comments Complaint category Railways

IRCTC - HAVE not recieved mew password and hence can't cancel ticket from the account

User
 Anil prusty on Jul 25, 2015
Hi I wanted to change my irctc login password. So I tried to reset my password. I got the message that 'Your password has been reset and an email has been sent successfully', but I did not received any mail from IRCTC. Now that I don't have the new password I can't log in. I want to cancel two tickets immediately that I had booked earlier from this user Id account. Please help. Thanks...
Complaint comments Read comments Complaint category Internet Services

IRCTC - TDR Refund not received even after a month has been passed

User
 Vidhya Bhutra on Jul 25, 2015
On 19th June 2015 have booked tickets from Mumbai to Pune in 11301/Udyan Express under Tatkal quota for travelling date 20th June 2015. Due to heavy rains so many trains were being fully cancelled or partially cancelled. Udyan Express for 20th June 2015 was partially cancelled and I have filed TDR for the same on 20th June 2015 before only. Til date I have not received refund amount in my account. One side Railways claim for TDR refund within 7-15 days and here it is being 30 days have been passed and status is showing CR Registered. Pnr nos : 8136827541 /8524140976/8236826922/8336828164....
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IRCTC - Worst food

User
 kotamsetty on Jul 24, 2015
We are travel from vsg to bza on 19-07-2015 on amaravathi we ask for meals for pantry car people they collected money for each rs.80 (2 .Veg.Meals & 3.Egg biryani( i have paid total rs 400. Rice is very very low quality and quantity is very less. Its worth 25/- they collected rs80, i requesting to you please supervise that type of t he frauds...
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IRCTC - Non payment of TDR refund since last 6 months

User
 Abhijeet Agashe on Jul 24, 2015
On line ticket was booked for travel from Dhanbad to Hawrah Travel date 9 Feb 2015. Train was late by more than 3 hrs, passengers did not travel TDR filed on same date. The amount is yet not credited. Several reminders and complaints have been sent to irctc but no response. PNR no : 8330723842 and 8330724261 Please look into the matter...
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IRCTC - Is not returning the money even after 6 months for the tdr (Train was late by more than 7 hours) raised against railway ticket pnr# 2401319043

User
 Saha Sambit on Jul 23, 2015
I raised a TDR on 17 th January, 2015 against a ticket from Delhi to Mirzapur on Kalka mail. The train was late by more than 7 hours and I raised a TDR against the ticket and requested for refund. I also have raised an incident with IRCTC regarding this and the incident number is [IRCTC incident #1149752]. Also talked to IRCTC customer care and they are not helping me at all. They asked me to talk to Railway Commertial Officer at 033-22227257 and I am not getting any help from their end also. The refund is pending for long 6 months now.

Below are the ticket details:

PNR...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund not provided

User
 Balakrishnan Pc on Jul 23, 2015
Since long I have been suspicious about the surety of refund from IRCTC on train ticket booked through their web or mobile interfaces upon cancellation. I made a check this time and found that some kind of a fraud exists. Usually we do not check our accounts about the movement of meager amounts. Here I noticed that though the refund status on their website is flagged as REFUNDED with a date, actual refund is not taking place. My bank, AXIS do not give SMS alert on IRCTC refunds. I don't know why such an exception. More people should check their refund status and actual situation in their accounts...
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IRCTC - Request to return a luggage left in bhubaneshwar rajdhani(22823).

User
 apekshaaaa on Jul 23, 2015
Today that is 23/07/2015, a bag on birth number 9(yellow-blackish) in color, coach number-B4, is left in bhubaneshwar rajhdhani. It is a request to return that lugagge to this address. H/O prof.(dr) jugal kishore prasad, Bye pass road, jhumri telaiya Koderma jharkhand. pin code-825409...
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IRCTC - TDR-Status CR-Registered but amount not refunded

User
 dom100 on Jul 23, 2015
Dear Customer Care, I booked a premium tatkal from Pune to Goa on 19/06/2015 and my date of journey was 20/06/2015. Due to extremely delay of over 11.5 hrs, I had to cancel my tickets and booked a TDR ( with the option Train delayed for more than 3 hrs), though the TDR status shows CR Registered, my money ( Rs. 2900/-) has not yet been refunded. Kindly look into the issue and resolve it as soon as possible....
Complaint comments Read comments Complaint category Railways

IRCTC - Full refund of ticket due to rescheduling of train No.12842

User
 Saradambal Ananthakrishnan on Jul 22, 2015
I had booked a e-ticket from Chennai to Kolkatta on 09.6.2015 by AC II tier Train No.12842 Coromandal express for 23.7.2015 to attend an important Meeting at Kolkatta on 24.7.2015 at 3.00 pm. (PNR No.4828808007) and also railway retiring room accommodation at Kolkatta on 24.7.2015 from 12.00 pm.When I went to Chennai Central on 23.7.15 at 8.00am to board the train, I was told the train is running late and resheduled to 4.00 pm on 23.7.15, which will reach Kolkatta on 24.7.15 at 11.00 pm. Since the very purpose of my booking had gone waste due to rescheduling of the train timing, I had to cancel...
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IRCTC - Tdr status shows cr registered but refund amount not received

User
 neeehha39 on Jul 22, 2015
Hi Support team, I have booked a ticket from BSB to LKO for BSB-DELHI SPECIAL express on 27th Mar, 2015 and Date of Journey was 28th Mar, 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to rakesh221004@gmail.com Ticket details: Date Of Transaction :- 27th Mar, 2015. PNR Number :- 2746275194...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Train Delaying Every Day

User
 vineethnaidu on Jul 22, 2015
IRCTC is charging 15 rs for Super Fast Charge in Non AC Compartment and for AC Compartment 45 rs. Everyday train is delayed by 1 hour or 1 and half hour then why are the Super Fast Charges applicable. They Stoped the train near whitefield and krishnarajapuram for hours together. Due to which we missed a lot of commitments and other connecting trains. So, Please take action against the charges or ask them to follow the time discipline....
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IRCTC - Senior Citizen concession was not given on e-ticketing

User
 Sharadgpt on Jul 22, 2015
I booked e-ticket vide PNR No. 2207746703 by Shataabdi Express DEC to JP, DoJ: 19-07-2015, Time: 06:38 AM, Coach No.8, Seat No.8, My Name: SHARAD GUPTA, M 62 Years. I was not given value concession (30%) in the ticket and full cost was charged whereas correct age 62 years was shown in the ticket. Please arrange to get me refund of concession through same Bank Account to which cost of ticket was debited. I shall await response... SHARAD GUPTA Mobile No. 9829277164 e-Mail ID: sharadgpt@gmail.com...
Complaint comments Read comments Complaint category Railways

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