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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - ticket not booked but amount deducted and status showing refund sent to bank but amount is not credited in my account

User
 INDRAJIT.MCA on Feb 27, 2015
sir my irctc user id is centhia96 and i was booking ticket at 11 feb 2015 but amount is deducted from my bank and ticket is not booked.now status showing send to bank but amount is not credited i have my bank passbook latest transaction as proof.i am sending the photocopy of pass book....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Refund Not received against TDR

User
 Mukeshkrsinha on Feb 27, 2015
Dear Sir/Madam I have submitted my TDR on 25-Jan-2015 21:06:33 HRS, but till date I do not received my TDR amount. Transaction ID: 100000127392283 Train No./ Name: 13132/ANVT KOAA EXP PNR Number: 2741331625 Date of Journey: 25-Jan-2015 From: PATNA JN (PNBE) To: BANDEL JN (BDC) Class: THIRD AC (3A) Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Status: TDR Repudiate Cancellation ID: 100000032015934 TDR Zone: EASTERN RAILWAY (ER) Registration No: DER300115W27721 Repudiate Date: 21-Feb-2015 Reason for Repudiate TDR: No EDR has been fed against the...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund for incomplete Transaction

User
 indiaroshan on Feb 27, 2015
On 27/02/2015 i booked ticket from Saharanpur to Sultanpur and the transaction was not successfully completed for the ticket but the amount is deducted from my ICICI bank account and transaction id is : BIL/000728422231/T Chg Rs10 ST Rs1. 24/100000181321 407.48 please as soon as possible refund my money for this in complete transaction. Regards Roshan Singh IRCTC id: inrossingh 7042157690...
Complaint comments Read comments Complaint category Railways

IRCTC - online tatkal corrupted

User
 Sharik Naurangabade on Feb 27, 2015
even within 30 second all tatkal tickets (ex..avilable -120 ) goes to waiting 35, , , how is it possible? that's mean something wroung going on...please help to me, , , and all indian from corruption of irctc agent schem, , , , , , , , without confirmation my mony transacted from my account...
Complaint comments Read comments Complaint category Railways

IRCTC - coach conductor 12926

User
 Bhavishy Bhanu on Feb 26, 2015
dear sir, my sister dr. preeti is coming frm ndls to ggc by trainno. 12926 date 26/02/2015 in coach B4 SEAT NO, IS 43 and pnr no. is 2530628653. this coach in condecter mr mohmmad atik ahmad bytickt cheked and id cheked but after id cheked he will deposit id and bad behave and herriesment . nad demand money 500/- rs..my sis is deny for money and she told purpose for money, after she denay mr atik told very poor lenguage and misvihave. my sis is calling me in train . then i will calling ratlam devision contreller mob. no.09752492970.but they r not any action. and when i receive ggc my sis .the...
Complaint comments Read comments Complaint category Railways

IRCTC - Over Charging for Food & Beverages sold in stations in Trichy Division of Southern Railway

User
 M KRIS on Feb 26, 2015
IRCTC has fixed Rs 7/- per cup of tea & coffee sold by platform vendors all across India. However in Trichy division its up to the whims and fancy of vendor. He may charge 8 to 10 as he feels like. Trichy being an important divisional HQ under Southern Railway, over charging is happening at Tricy Junction (TPJ) right under the nose of DRM & DCRM. If anyone objects, vendor will cajole at the complainant. They say this is my price, if you want to buy from us, this is the price. It happens in most stations under this division be it Thanjavur (TJ), Tiruvarur (TVR) etc. None seems to be listening....
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of waitlist ticket

User
 ashiragesh on Feb 25, 2015
Dear IRCTC Team,

I booked two e tickets - PNR- 4516911363 (Amount Rs.- 491.24/-) from trivandrum to calicut in train no. 16604 MAVELI EXPRESS with date of journey - 21/02/15.

When the chart was prepared I got the irctc message on 21/02/2015 on evening in my mobile no. 991221882 that one ticket was in WL 1

but on verification with the refund details, it is found that The cancelled wait list ticket amount has not been refunded to me till date

irctc may kindly refund the amount ..

waiting for your valuable reply......
Complaint comments Read comments Complaint category Travel Agents

IRCTC - tickets not booked properly

User
 dsgupta on Feb 24, 2015
Respected Sir / Madam I booked my ticket using IRCTC, for a journey from New Delhi to Kolkata for 4 members of which 2 are senior citizens . As desired in the form i filled 2 seats for lower birth and 2 for upper and i check markedthe option Book only if confirm berths are allotted (As mentioned 2 lower and 2 upper ) . And after a payment of Rs 9000 i found out that only 1 side lower and 3 upper seats had been alloted to me, And now either i have to cancel the ticket and i would be charged Rs 400 or my parents have to suffer in uncomfortable seats. So i want to know that what is IRCTC...
Complaint comments Read comments Complaint category Railways

IRCTC - FoodComplain

User
 Hanu Yadav on Feb 24, 2015
PNR: 2302390574 Train: 12011 DOJ: 19-02-2015 NDLS-CDG, DEp: 07:40. Hanuman Yadav, C1, 30, Hi Dear, This was the worst experience with the railways i had recently. I do not know the catering service company name but they served the breakfast which was very poor in the hygiene and the breads they served they are having the fungi on it and the catering guy was saying it is ok. Picture is attached for the reference, i shrudly asked him for a new plate then he replaced that one. It was the pathetic in quality. Not a decent one. I am looking for a compensation, I am ready to co-operate with...
Complaint comments Read comments Complaint category Food

IRCTC - request for refund

User
 Asgar Aleem on Feb 24, 2015
Dear irctc team, please find attached screen shot for reference, i kindly request u to check into this and help me in getting my refund as early as possible. NOTE:- i have been following for past 20 days. my irctc a/c page shows "ACCOUNT CLOSED" in refund history sub section . Request to kindly explain and revert on this....
Complaint comments Read comments Complaint category Railways

IRCTC - money deduction from account without booking ticket

User
 Kamendra kumar singh on Feb 24, 2015
I kamendra kumar apply for booking of two premium tatkal tickets on 24/02/2015 at 10:00 o clock .At the time of booking i got a sentence on screen "YOUR TRANSACTION IS LOST".there is no any booked or refundable ticket on my irctc id But the amount 1932Rs has been deducted from the account.How can i get my money back...
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket Book Nahi Hua IRCTC NE PAISA DEDUCT KAR LIYA

User
 Ravi Prakash Tripathi on Feb 24, 2015
Sir Aaj Mai 26/04/2015 DATE KO kalyan se jhansi tak irctc se ticket book kar raha tha ticket bhi book nahi hua aur ticket ka paisa irctc ne kat liya. Customer care me bat karne par jawab diya gaya ki 5 din me paisa aapke acc. me aayega. HUM TO MURKH BAN GAYE.pise n hone ke vajah se doosra ticket nahi book kar pa rahe hain Kya ispe koi action liya jayega Ravi Prakash Tripathi 09322043558 24/02/2015...
Complaint comments Read comments Complaint category Railways

IRCTC - over charging from the amount

User
 vivek5764 on Feb 24, 2015
I Vivek Verma booked premium tatkal ticket transaction id 100000178278394 for 2 A.C from Bandra Terminus to Lucknow Junction for myself vivek verma paid through ICICI credit card via ICICI card gateway . During payment final amount was 2790 Rs + taxes.So i proceed for pay now option but when i got ticket irctc charged 4980 rs + sc- 22.47 + pg charges so total Amount charged through credit card was Rs 5002.47 . So i tried to cancel the ticket because ammount charged was much more then showed on screen. & my ticket got cancelled but the fact that premium tatkal tickets can not be cancelled after...
Complaint comments Read comments [1] Complaint category Internet Services

IRCTC - TDR Refund declined - Cancellation ID - 100000029913515

User
 Loveneet Hora on Feb 23, 2015
there have been 2 emails exchanged between me and the customer care and they are not willing to refund my money..been more than a month asking it back.. Saale chor logg.. see the last 3 emails Dear Customer, Kindly note that the refund case pertaining to PNR No. 2627832772 has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider....
Complaint comments Read comments Complaint category Sports & Recreation

IRCTC - Extra Marital affairs for Working Couples in Banks and other Sectors due to Employer Policy

User
 vam12kasyg on Feb 23, 2015
Extra Marital affairs is going on increasing for Working Couples in Banks and other Sectors due to Employer Policy. I would request you to teminate the Employee who has been convicted for the Extra Marital affairs as it destorys the family which results in Crime. Infidelity should be taken seriously and Employees should monitor this...
Complaint comments Read comments Complaint category Family & Relationships

IRCTC - RUDE BEHAVIOUR AGAINST LADIES

User
 hemant2_thakur on Feb 23, 2015
We were on a trip to Golden Temple. I was with my friend ( girl ) and her mother. While returning back to Mumbai on 20.02.2015, we were having TATKAL ticket, the ticket agent booked the ticket on my friend name instead of her mother name . While I & her mother were carrying the valid original ID proof, she was not having any ID. On the way, a ticket checker was checking and told us that the main name on the chart should carry the ID proof. When we told HIM that she doesnt have her ID and instead her mother is there who has ORIGINAL ID proof, he told that it s not valid and told us to get down...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - MONEY NOT REFUND AGAINT CANCELLATION OF TICKET

User
 rishabh tyagi 1993 on Feb 23, 2015
I HAVE NOT RECEIVED MY MONEY EVEN AFTER 5 WORKING DAY. I CANEL MY TICKET DUE TO SOME REASON BUT I GOT THE CANCELLATION CONFIRMATION SMS BUT I DID'T RECEIVED MY AMOUNT YET. PNR NO-4724983164 NAME- RISHABH TYAGI JOURNEY- CHENNAI TO NEW DELHI TRAIN- TAMIL NADU EXPRESS....
Complaint comments Read comments [4] Complaint category Railways

IRCTC - CR Repudiate Status for TDR Request

User
 AnkitaAgar on Feb 23, 2015
Hi, This is in reference with the PNR: 2200307676. The train was running late by 2 hrs 15 mins due to which I did not travel. I applied online for TDR vide TDR number Transaction ID: 100000135805807. Following are the details of the TDR Status: Reason For TDR: Passenger Not Travelled. TDR Filing Date: 24-Jan-2015 00:36:16 HRS TDR Status: CR Repudiate Cancellation ID: 100000031734514 TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF As per my information the time to file TDR is 2hrs after the train departs from the station....
Complaint comments Read comments Complaint category Railways

IRCTC - deducted payment without booking ticket

User
 Johneyem on Feb 23, 2015
tried booking ticket from pune jn to secunderabad on 23.02.2015 at 11:02:27 ( IP 223.188.89.162 ) to travel on 25.02. 2015 by Shatabdi exp. payment of 1787 has been debited from my account without booking ticket. Again i had to book ticket for the same train. Pl refund the the amount debited for the first booking....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - TDR Refund against cancellation

User
 ankitbisht1992 on Feb 22, 2015
I had registered TDR against train cancellation on 30/12/2014 almost 50 days ago. But still it shows refund under process. On calling IRCTC customer care they always says its under process. My reference no for TDR filing is ekt2014123011953942 and PNR no. for the ticket is 2528909672. Date of Journey was 30/12/2014 Kindly help me in receiving refund against the same. Kind Regards Ankit Bisht 8010912909...
Complaint comments Read comments Complaint category Railways

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