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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - unable to enroll for UBI prepaid card for irctc on irctc.com

User
 priyanbr29 on Apr 25, 2015
I have been trying for several days to enroll an UBI prepaid card for irctc to book only Railway tickets with irctc.com under my father's name. It says that we need to provide the exact name as it appears on PAN card (NSDL form) and I Exactly added the same name to fill the form (physical card and virtual card) but your site tells me that the name doesn't match the PAN card. Then I called up PAN card department and verified my father's name on the PAN card and what name I was entering is Exactly correct. The problem is in ur site. Please fix the problem. I have sent more than 20 email's to irctc...
Complaint comments Read comments Complaint category Computer Software

IRCTC - TDR filed 3 months back. Refund still awaited.

User
 rajiv@1966 on Apr 25, 2015
I booked my ticket through agent. My PNR 2364966936. Train Shiv Ganga from Manduadih to New Delhi. Travel Date 18.01.2015. Not travelled because train late by 15 hours. Filed TDR before departure of train. But till date my agent says he has yet to receive refund. More than 3 months have passed. How to know the present status of my refund...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of air ticket fare for not performing the journey with booked ticket - reg.

User
 pradad08 on Apr 25, 2015
My friend Shri ASSRamarao for whom i have booked air ticket with transaction id 5001168601 and PNR FRINCS from Raipur to Gauwahati in JET Airways journey commenced on 23.04.2015 from my IRCTC registration. While processing the payment by the merchant site due to some technical snag the computer was hanged and i did not get any ticket for him. second time when i have accessed IRCTC to get the ticket, though it was prompted that ticket was generated with same name for the same destination and date i could not pay attention and i have subsequently booked ticket through our collegue IRCTC registration...
Complaint comments Read comments Complaint category Airlines

IRCTC - indian railways not accepting e-Aadhaar

User
 Kumaran Rajakumar on Apr 25, 2015
indian government says you can download aadhar from resident portal... so most of them not recieving physical card. also lot of corrections possible most of the cases. Address/Mobile no, DOB.. So physical card may not be possible.. But indian railways TTE wants only original card and not accepting e-Aadhaar.. Can you please educate.. Thanks Kumaran...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC Tatkal Issue

User
 jitendra2100 on Apr 25, 2015
I am trying continuously last 5 days to book tatkal ticket, but everyday from 10 AM to 11 AM, same error is coming and i am not able to book my ticket.Please check, if you can do anything for this.I have proof also.So i am attaching the Image as well....
Complaint comments Read comments Complaint category Railways

IRCTC - Online Tattkal error: This site is currently unreachable @ 10 am

User
 user789 on Apr 25, 2015
I m trying to book tattkal ticket since last 3 days but unable to process. Sharp 10 am it showing error "This site is currently unreachable.please try after some time." It seems doing knowly by the IRCTC team & wastes our valuable time. Can you please look into the matter. Thanks....
Complaint comments Read comments Complaint category Railways

IRCTC - refund of money or booking ticket

User
 BOSEDEBASISH on Apr 24, 2015
Sir, Yesterday I booked a ticket on date 29.04.2015 in the name of Mr. Gagan Samanta for 3A from tata to cuttack by purushtom exp. At the time of payment due to net connection failure ticket not booked but payment was debited from my account. In 2nd chance it was booked. So that I request you to please refund my money as soon as possible. Document of both the booking details are attached below BIL/000757255595/T Chg Rs10 ST Rs1.24/100000218790, cost - 526.00, date-24.04.2015( Not booked). BIL/000757296405/T Chg Rs10 ST Rs1.24/100000218850, cost - 526.00, date-24.04.2015(booked)....
Complaint comments Read comments Complaint category Products & Services

IRCTC - Refund not received against TDR file

User
 Biswajit Mondol on Apr 24, 2015
I have Booked the Ticket of Office staffs from my email ID PNR No 2632435376 Vide Transaction ID 100000208430445 Against Train No 12506 Journey Dt was 19-04-2015 . In the same day they cancelled the Journey. At Same time i have filled the TDR as par your systems on same day and same time means 19-04-2015 arround 02.00 PM before the Train Reached in Guwahati after that i have not Recd the Refund . Pls arrange the refund voucher as soon as earliest....
Complaint comments Read comments Complaint category Railways

IRCTC - FIled TDR 4 months Back , But still also not approve by irctc.

User
 ravi53509 on Apr 24, 2015
I Booked a train thorough irctc to travel from vijayawada to chennai in Andaman express(16032) on 20th Jan 2015 mid night. The Ticket is in waiting list state while booking and got confirmed before travelling. The train arrived Vijayawada late more than 3 hours.So I did not travelled in the train and filed the TDR. I went 4 months after filing the TDR but still also the TDR is not approved and the status showing like "CR Registered". The below are the ticket details. PNR Number : 2301026066 TDR Registration Number : DSR230115W49467 Transaction ID: 100000149300936 Please find...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR Refund pending for more than 3 months

User
 Shrey Ghosal on Apr 24, 2015
I had filed a TDR on 23-01-2015 for journey to be done on 21-01-2015, as the train was late for more than 24 hrs. It has been more than 3 months, which i was said by IRCTC customer care official, as th maximum time taken for TDR Refund. I have yet not been granted refund. When i tried calling IRCTC customer care, they gave me a number 033-22303960 for enquiry for TDR as my TDR falls in eastern region. When i called on this number, they gave me another number : 033-22227257.Then i called on this number, they are also not responding. Now as an aggrieved consumer, i am bound to file compaint...
Complaint comments Read comments Complaint category Railways

IRCTC - Tatkal timeing Site down

User
 Nitin Bighane on Apr 24, 2015
I have to travel recently quite a few times. Everytime I tried tatkal (4 times), the login works, but when you click on train (SL / 3A etc) the messege comes unable to perform transaction. and whit starts at 10:08 and continues till whatever time it wants. It seems to be some scam, where online people are blocked and some dalals are allowed to book ticket. Even after improvement on this site and so much of investment and the new bill for improvements, your service is worst. You are making fool of nation....
Complaint comments Read comments Complaint category Railways

IRCTC - "Unable to complete transaction. Please try later" - Error shown

User
 kvsn108 on Apr 24, 2015
I tried booking a ticket on a heavy traffic train. But the money from my bank got debited and still the transaction got failed. After that I got "Unable to complete transaction. Please try later" - Error shown each time I tried to book another ticket. This happened between 10:00 AM and 10:30 AM. If this happens, then how will ordinary people with urgent issues book a tatkal? Moreover is IRCTC doing anything for the same? So many agents are booking tatkal and selling at double rates. But the ordinary middle class is unable to use this tatkal. Someone has to take care of this issue. Millions...
Complaint comments Read comments Complaint category Railways

IRCTC - Never booked tatkal ticket in this life

User
 triviste on Apr 24, 2015
Thanks railway for fair hike and premium tatkal. This is worst site i visited ever, i have been trying from 10:00 AM and it is showing error 'Unable to Perform Transaction, Please try later'. I guess if you cant manage site then please shut it down for always.
Or increase fair by 200% so that no one will ever travel and your site will work faster. By the way thanks for making my life worst....
Complaint comments Read comments [1] Complaint category Travel & Vacations

IRCTC - Tatkal Booking Service

User
 Ravi Jordan on Apr 24, 2015
During The Month April, may, June the visit on the irctc website is on the large scale. this is the season for summer holidays. There are Agents already they take 2000/- as a commission per ticket. So, the irctc website is the only way for booking the ticket for us. But The Irctc website has the worst server I have ever seen. the website's front page is ok. no issue. but when you start booking your service u can't perform any transcation. Even if u use 4g connection. the website's response of too slow. Today while booking online ticket under tatkal quota, IRCTC site is showing below error...
Complaint comments Read comments Complaint category Internet Services

IRCTC - ticket not booked.yet transaction done

User
 shreya01j on Apr 23, 2015
I tried to book tickets from habibganj to kota in jaipur express ac 3 tier.It displayed waiting of 8.When i tried to book the tickets and proceeded to make the transaction, it backed a message "no seats available, transaction dropped".I tried this for 3 times and got the same message .But the tranction cost has been deducted every time.How will i get the amount back.Its almost 9300rs that has been deducted from my account.Please help me with the procedure the procedure to get redunded for unbooked tickets!!...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of rs 1040

User
 HARSIMRANsachdev on Apr 22, 2015
That I have booked my Railway tickets on irctc.co.in site on3-4-2015 from my login I'd name harsimran singh .
That on 15-04-2015 I have canceled my ticket's pnr no 2632264741and with regards to my cancelation of tickets I have received the message from irctc regarding refund of rs 1040 on my 8699131322 mobile number but up till now I have not received a single penny from the irctc department in my said account.
I have send email to the irctc customer care but they have not respond me .
I have been facing a mental tension and harassment from the last 10 days.my parents...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - rail neer bottle not having date of packing & mrp

User
 santhanam07 on Apr 22, 2015
when i was travelling by banglore express from chennai to banglore on 17.04 2015 i purchased rail neer one bottle in the train. it was not containing date of packing & mrp in the label or bottle. this is in violation of FOOD SAFETY AND STANDARDS (PACKAGING AND LABELLING) REGULATIONS, 2011 why complaint shold not be made to consumer court?...
Complaint comments Read comments Complaint category Food

IRCTC - Noncrediting of the cancellation amounts of e-ticketing

User
 Ramkishan Gupta on Apr 22, 2015
Your messages on my mobile no 9899971377 stated that the following refunds will be credited to my account PNR NOS Refund Amount INR 2744168654 170/ 2202101267 55/ 2744168654 215/ 2202101267 75/ The above amounts have not been credited to my account. Kindly expedite Ramkishangupta (ramkishan377@yahoo.com)...
Complaint comments Read comments Complaint category Credit Cards

IRCTC - The refunded amount after cancelling e-ticket yet to be received after 19 days

User
 Ashutosh Sharma 1989 on Apr 22, 2015
Dear Sir/ Madam This is to inform you that I have cancelled an e-ticket on 03-Apr-2015 and yet have not received the refunded amount of Rs.1775 after 19 days. One thing to be noted here is that when I am checking my 'Ticket Refund History' it is showing that the money has been refunded on 06-Apr-2015 but my bank account details are showing that I have yet not received the amount. Given below is the transaction details: IRCTC Id: dupont45 Transaction ID: 100000190265705 Transaction Date:03-Apr-2015 PNR No: 8333728779 Train No./ Train Name 12149 / PUNE PATNA EXP CancellationID /RefundIDTransaction:...
Complaint comments Read comments Complaint category Railways

IRCTC - ticket not booked but amount deducted twice

User
 desai1962 on Apr 22, 2015
Dear sir, My id: desai1962, 4, Prashantnagar, ajani, nagpur-15. off add: 201/2, Rachana Appt, Farmland, Ramdaspeth, Nagpur. Phone :9373106423 I have booked two tkts dt.23/2/15, but as i check today they were not shown in booked history. So I chk my bnk a/c, here amount were deducted. How this happened I do not understand. How i got refund for the tkts not booked but amount deducted from my account? I am enclosing herewith bank details, 4 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 4, 782.78 5 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee...
Complaint comments Read comments Complaint category Business & Finances

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