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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - non refund of cancelled transaction

 mahbub890 on Dec 19, 2014
On 18-12-2014, i was booking my ticket from ndls to ghy on north east express. The transaction id is 0937460453. The amount of 1893.92 is debited from my sbi account... I used my debit card on this transaction. Aftr debiting balance from my account.. It showed the message that the transaction is cancelled. Its emergency for me to book the ticket... Plz refund the amount as early as possible. Itz 25 hr left but yet refund didnot made.. I tried to contact with care or irctc and on customer enquiry but no one pick the call. Two tymes they rejected my call.. Plz refund it fast....
Complaint comments Read comments Complaint category Education

IRCTC - pan card

 angakumar on Dec 19, 2014
Respected sir, I did not give my pan card number anywhere irctc. But my pan card number and ask them to remove it so wrong irctc recorded. Name and address of the user wish to express my PAN card. Angakumar 9842725598
Complaint comments Read comments Complaint category Travel Agents

IRCTC - TDR filed - Reason is 'passenger not traveled'

 Sonika91 on Dec 19, 2014
Hello IRCTC, I filed a TDR for my ticket - PNR 2264267181. My reason is 'passenger not traveled' but after filing when I checked the reason has changed to 'party partially traveled'. The train has not even departed yet. And I filed this TDR 2 hours before departure timing. Please let me know how to go about this and how soon will I get my refund as I am not traveling on this ticket at all today....
Complaint comments Read comments Complaint category Railways

IRCTC - forgot user id

 priyanka1989 on Dec 19, 2014
Dear Sir, It is to your kind information that i forgot my user id if irctc and account, hence look into the mater seriously and kindly be inform me the user id through email to my email id ( at the earliest please, Regards, Priyanka V...
Complaint comments Read comments Complaint category Other

IRCTC - User ID Password reset failed

 Niji on Dec 19, 2014
I have a user id on irctc website 'shajanniji'. I tried to reset the password and even after entering the correct answer to the security question but still the website says the answer is incorrect. Please send the password reset link to my email. Thanks, Niji...
Complaint comments Read comments Complaint category Online Shopping

IRCTC - non refund of ticket amount on train cancellation during HUDHUD even after 2 months passed

 PALLUMANU on Dec 19, 2014
I have booked my ticket vide IRCTC User ID - sug1502 Booking date 14-10-2014 Transaction ID: 100000097196982 ticket details Passenger: Giri Pallavi /Age 21/Female PNR Number: 4401213273 Train : 12897 PDY- BBS Express Journey date 15-10-2014 Quota Tatkal. But the train was cancelled due to HUDHUD cyclone i suffered lot, any how i came VSKP by next day by another train. Due to Power cut and non availability of net near about 15 days at VSKP i could not cancel my ticekt or frame the TDR within the schedule time. after restoration of the power and net i was applied for cancellation through IRCTC...
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding booking of tatkal ticket through IRCTC

 MEHTAJUBIN16 on Dec 19, 2014
While booking tatkal ticket through IRCTC I encountered an error "You are permitted only two ticket between 10 AM to 12 PM as per the IP address". I am a normal user of IRCTC & I haven't booked any tickets (normal or tatkal) in the past 15 days. I tried booking tatkal on very first attempt. Few days earlier also I have faced such issues that is something which is really unacceptable. I generally use my personal handset to book tatkal ticket. Log in ID : AKJMEHTA Kindly resolve this issue on priority....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Cheating to Travellers in Parking area

 GM Shankar on Dec 18, 2014
Dear Sir/Madam, Please find the following details which is not following properly in YESHWANTPUR RAILWAY STATION & they are cheating customers during leaving their vehicles in parking area., 1. Demanding extra charges while recieving the vehicles after parking, 2. Parking reciept not provide while recieving vehicle. 3. Parking charges notice board / display board not mention in all the location. 4. Irrespectively behaviour to the customers the above said list are true & this is happening today morning while taking my vehicle i already registered the complaint Reg...
Complaint comments Read comments Complaint category Railways

IRCTC - No PNR generated of a booked ticket.

 vineetpandey2412 on Dec 18, 2014
Hello, My father booked an IRCTC ticket via a travel agent. The first attachment is the softcopy of the ticket sent by him to me. Once I checked the PNR generated on the website, it popped up with a message that " FLUSHED PNR / PNR NOT YET GENERATED" . The screen shot of the message is also attached with the mail. Please look into this and inform what can be done regarding this. Regards, Vineet Pandey....
Complaint comments Read comments Complaint category Railways

IRCTC - online transacrtion failed money not refunded

User on Dec 18, 2014
while booking tickets online the transaction got hanged after 3D pin secure id submitted amt debited from ICICI Bank Credit card through transaction authorisation number 699650 on 18.12.2014 for the value 191.24 ticket booked from madurai to chennai Ticket PNR number not generated and the amount got debited from my credit card to IRCTC pl look into this and get my amt credited back to my credit card...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Forget IRCTC Login password

 kiranrevanakar on Dec 18, 2014
Dear sir/madam As per the complaint i forget my irctc login password. Kindly reset my password my name is kiran gurunath revanakar s/o gunrunath revanakar # 436 tejswinagar kalagatagi raod dharwad 580002 email ID Mb No 9964656974...
Complaint comments Read comments Complaint category Employees

IRCTC - Booking of Tatkal Tickets

 k_kumar73 on Dec 18, 2014
On 18 December-2014 morning @ 10.00AM, we had Login our IRCTC account for Tatkal Ticket Booking from Patna to Ahmedabad in Azimabad Exp. After feeding all details, while booking the message appears "YOU ARE PERMITTED ONLY 2 TATKAL TICKETS BETWEEN 10AM TO 12 PM PER IP ADDRESS" Whereas we have not booked any tickets from my IP address. There is no transparency in Indian Railways. Finally we didn't got tickets. Within 2-3 minutes after opening of tatkal booking all tickets has been sold out. How it is possible? Krishna...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Transaction of Cancellation Ticket Refund Amount Regd.

 Narayanan Ramanujam on Dec 17, 2014
Narayanan Ramanujam <> 9:49 PM (4 hours ago) to ticketadmin Dear sir, Kind attn.TDR Team, Ref: Date of Booking 8/12/2014, D.O.Journey:10/12/2014 Ref:PNR Number 4615869059/Cancellation Ref.No.100000024940074 dtd.10/12/2014. I had booked the Train Ticket from Chennai Central to Coimbatore thro.Kovai Super Past Express Train on 10/12/2014 but due to unavoidable circumstances I missed the train and I did not travel on that date.the same day I cancelled the Ticket.through TDR and got the Cancellation Ref.No..100000024940074 dtd.10/12/2014.But as off now I did not...
Complaint comments Read comments Complaint category Railways

IRCTC - trd id 5000954028, refund not received in my account

 Sunny Shahnawaz on Dec 17, 2014
This is reference with my below mentioned cancelled ticket 5000954028, as the ticket has been cancelled on the same day on 9th Dec, but still refund has not been transferred in my account yet. for complete details i confirmed with airline and irctc executive also. executive told me that your amount will disburse in your account till 12th dec. but this is 16th dec. please do the need ful....
Complaint comments Read comments Complaint category Airlines

IRCTC - ticket bookin

 aakash9729 on Dec 16, 2014
Dear sir, i have booked a tatkal ticket using irctc. i have booked ticket on date 16/12/2014. i have to book ticket for 17/12/2014 instead of i got booked ticket for 18/12/2014 for ac-3tier. since the tatkal is not allowed for 2 days adwance booking. so how would i got booked for date 18/12/2014. Right now i have cancel the ticket and i want my money back. details are giver below irctc id- aakash9729 pnr no.-2200337260 train no.- 18238 date of booking-16/12/2014 transaction id- 100000136474577 journey- from bhopal to raipur plz reply me soon......
Complaint comments Read comments Complaint category Banks

IRCTC - non delivery of Quarterly season ticket for mumbai local train

 richa sarode on Dec 16, 2014
I had booked my season ticket for first class from Kalyan to Dadar on 17 Oct, 2014, as per following details: Name: Richa Sarode Ticket valid from 21 Oct 14 ID card no. 94JSAK105A STR No. : 9588B3I002 I have not received my pass till date. I have been constantly following up with irctc, and the email is just forwarded to the courier agency and there has not been any action till date. I even requested irctc to issue a duplicate pass, but the same was also not heard. I have been travelling with print out of ‘booking history’ from my irctc account and the email communication....
Complaint comments Read comments Complaint category Railways

IRCTC - money was not refund for cancelled tickets

 Srikanth Prabhas on Dec 15, 2014
i[srikanth] have booked tickets for fours passengers from nellore to visakapatnam pnr no:-4103092350 and also return jouney for same passengers from visakapatnam to nellore pnr no:-6436267462 booked on 09Dec2014, time 14:47:08 HRS due to some reasons i cancelled the tickets on the date 11Dec2014, time 19:10:52 HRS but money was not refund to my account still now so, please refund the money as soon as possible...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR Refund not recevied from IRCTC (e ticket)

 MANISH JAIN BEAWAR on Dec 15, 2014
Refer PNR No 2741276103, I was sent the mail for File the TDR or cancellation the tickets on & on 04th Dec 2014 before departure the train as advice by IRCTC Customer care executive Due to cancellation the ticket / filling the TDR was not possible in my login on 04th Dec 2014 Mail recevied on same dated 04th Dec 2014 from with refrence no (Ticket ID # 602309) As I have no response received again I was called to Customer Care, as adviced by care executive I was sent mail to also Without any fault there...
Complaint comments Read comments Complaint category Railways

IRCTC - Extra Deduction on Cancellation of E-Ticket.

 arpita.biswas on Dec 15, 2014
Dear sir/madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This is with reference to the cancellation of e-ticket, As per the IRCTC rules there should have been a deduction of Rs. 90 if the cancelation is done in more than 24 hours for 3Tire AC. But instead 25 % of the charge was deducted when the ticket was cancelled even when the cancellation was done less than 24 hrs. Details of the ticket is as follows: Name: Arpita Biswas Age: 28 yrs. PNR: 4101777708 Train : Amravati Express (18048) Below mentioned...
Complaint comments Read comments Complaint category Railways

IRCTC - threat call after filing complaints regarding non refund of TDR filed dt 30/08/2014 of PNR6731676665

 Dipak Ambashta on Dec 14, 2014
Soon after filing the complaint I got a call from mobile no 8521309552 asking me to furnish the details of my Debit /ATM card so that I can get the refund as per complaint within 24 hrs. I denied to furnish the same and was told that money cant be refunded without furnishing the ATM detail.(call at around 0855PM). Again at 0933 PM I received a call from the mob no 7250906010 pretending to be Senior Officer of TRCTC insisted me to furnish the same and letter on started threatning me about knowing my bank account details through my PNR no. He started abusing me fornot giving details of ATM. It...
Complaint comments Read comments Complaint category Railways

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