Follow us
Log in        Register
     
 
IRCTC Logo

IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

More...
 
Go to IRCTC:    Twitter  Facebook      

IRCTC Complaints & Reviews

IRCTC - Poor Service at booking counters

User
 kalyani123 on Sep 17, 2014
I m a regular customer of IRCTC. I frequently book tickets from the counter. But i dont understand why the rules are keep on changing whenever i go to book tickets. I always book tickets from CBD belapur station this time wen i went in the morning to buy tickets i had all the documents original pan card and Xerox as well i waited there for around 1 hour and when my turn came the booking clerk Named MR S M Sakhare said you have to book the ticket from counter no 2 Reason mentionaed was you are not self travelling . I really don't understand if i m waiting there for around 1 hour and then suddenly...
Complaint comments Read comments Complaint category Railways

IRCTC - Quality of food and water provided in coaches of train no-22686 dated 17-09-2014

User
 rahul ranjan08 on Sep 17, 2014
hello sir, i am travelling from pune to bangalore in this train and the quality of food is pathetic here. the water which we are provided by meals on wheels staff we can see dirt inside it, the bottles are not sealed qnd they fill it up in train and sell which is very unhygenic. please see as this is matter of priority as anyone can get sick after eating this kind of food. thank you...
Complaint comments Read comments Complaint category Food

IRCTC - Single seat was not provided when my name appeared first in RAC list

User
 Rajendra Singla on Sep 16, 2014
Dear Sir/Madam, i was traveling in Train CHETAK EXPRESS (Train no. 12982) on 15/09/14 from Ajmer to Delhi Sarai Rohilla, when i booked my ticket it was WL/8, on journey date showed P1-RC, S-5, 47 and my name was appearing first in the RAC. When i requested to TTE to provide full seat if available, he did not provide that although he was providing others. Since my name was first in list and on priority basis i should have given the seat....
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Online Shopping Complaint Vide order no. IRSP5721161

User
 tuhin.mitra on Sep 16, 2014
On 29/07/2014 vide the subject mentioned order id; I ordered two units of ''BWSP B/W paw prints-small / Gardenia'' and Rs. 648/- is paid online by HDFC Bank credit card through EMI mode on that date around 05:29pm. I have got confirmation SMS from HDFC Bank authorities regarding payment of Rs. 648/-. But on 06/08/2014 only one unit is received by speed post. On the very same day; I wrote to irctc regrading the inconvenience caused to me and they replied me with the following e-mail:- Subject:Re: -Shipment details of your order no. IRSP5721161 ??? shop.irctc.com From:shop@irctc.co.inFri,...
Complaint comments Read comments Complaint category Online Shopping

IRCTC - Refund against TDR filed in IRCTC

User
 Jagadeesh_p on Sep 16, 2014
Hi, I had filed TDR for PNR No. 8327556437 as Train was delayed more than 3 hours (almost more than 12hrs). the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". As train is delayed more than 3 hours passenger was not travelled. Date of Journey: 02-Sep-2014 21:10 hrs, TDR filed on 03-Sep-2014 07:16:44 HR. Also very very worst response from 139 as they were holding the call for more than 15 minutes and disconnecting the call without any reply. Regards Jagadeesh P...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC caterers(Meals on Wheels) in Rajdhani Train demanding money for the service provided

User
 sandeep5318 on Sep 16, 2014
Dear IR/IRCTC, The contractors of IRCTC ( Meals on Wheels ) demand not less that 200 rupess Bakshish (as what they call it) and keep on pestering and irritating the passengers for Money. In one such incident one of my co passenger was robbed of this purse containing money in the H1 compartment A cabin on the train that departed H Nizamuddin on 14-Sep-2014, Train No./Name: 22694 / BANGLORE RAJDHNI. The police complaint has been lodged and it is confirmed by the police to be the Handiwork of an IRCTC contractor ( Meals on Wheels ) who come in demand of Bakshish shamelessly. When refused to give...
Complaint comments Read comments Complaint category Hosting & Web Design

IRCTC - Mice in AC 3 tier coach of train no:12511

User
 divyaravindran007 on Sep 15, 2014
I was traveling in AC 3 tier coach (B1) of train no 12511-Raptisagar from thrissur to trivandrum on 14-9-2014, but had to suffer a lot of trouble due to mouse problem. The coaches are not clean. Found lot many cockroaches too.They were running around all the time. I hope railways will do something about this. Sigh...
Complaint comments Read comments Complaint category Railways

IRCTC - regarding non receipt of amnt on canceled tckts

User
 krishnaji patnaik on Sep 14, 2014
sir, I cancelled the following tickets booked under irctc but the amount has not been credtd into my account so far.
S.No.Transaction ID Transaction Date CancellationID /RefundID Transaction TypeTrans.Amt()Refund.Amt() Bank Refund Status Refund Date
1 100000063618652 02-Sep-2014 100000010657864 CANCELLED 161.24 120.0 SBI SENT_TO_BANK
2 100000061586804 02-Sep-2014 100000010642450 CANCELLED 236.24 165.0 SBI SENT_TO_BANK
3 100000038113334 02-Sep-2014 100000010642451 CANCELLED 421.24 350.0 SBI SENT_TO_BANK
4 100000038113310 02-Sep-2014 100000010644657 CANCELLED 416.24 300.0 SBI SENT_TO_BANK...
Complaint comments Read comments Complaint category Internet Services

IRCTC - TDR for PNR 2462602034

User
 sumitarora02 on Sep 14, 2014
Hi, I had filled for TDR for PNR - 2462602034. However, the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". The train was delayed more than 3 hours, hence we did not travel. Regards, Sumit....
Complaint comments Read comments Complaint category Railways

IRCTC - Automatic cancellation of confirmed Tatkal ticket and no refund message received against the same

User
 akash5005 on Sep 14, 2014
I booked a confirmed tatkal ticket, however after booking it was reflected as 'Cancelled' and no refund since it is a confirmed tatkal ticket. I rebooked another ticket immediately due to urgency of my journey. Spoke to customer care but refused to help. Kindly help if i can get that refund. The PNR for both the tickets are: 8450175731 ( AUTOMATICALLY CANCELLED) & fresh rebooked: 8450176384 Plz help. my mob no: 9007085733...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - refund amount not get on cancelled ticket

User
 anishabc25 on Sep 13, 2014
We booked a ticket through IRCTC online but on journey date Train has been cancelled and i didn't get the refund amount till date 13/09/2014 booked History Train no. / Name 15484/ MAHANANDA EXPRESS DATE OF JOURNEY 24 AUGUST 2014 TICKET BOOKED ON 21 AUGUST 2014 PNR NO. 2736986200 TICKET CHARGES = Rs.645 TRANSZCTION ID 100000057867546 With regards; Anish Sharma anishabc25@gmail.com...
Complaint comments Read comments Complaint category Railways

IRCTC - Two TDR File But not refund amount

User
 nirajankur on Sep 13, 2014
Sir, Not refund two ticket as on date please help. the details are given below. IRCTC ID - nirajankur 1. TDR File dt. 17.06.2014 PNR No. 6230907855 Ref. No. ekt2014061711755951 Transaction id. 0919318405 2. TDR File dt. 19.08.2014 PNR No. 2161180523 Transaction id. 100000043651988 Thanks & Regards Niraj Kumar Mob: 9905023869...
Complaint comments Read comments Complaint category Railways

IRCTC - Negligible and pathetic staff ..lack of informative staff in your not so good company after this incident

User
 Johny89 on Sep 12, 2014
I had booked a ticket to chengannnur by netravadhi express which comes from lokmanya Tilak Terminal. When we asked the staff through phone they said it wil reach at 1.20 am. Again when we called at 11.40 am they said the same thing. So we left at 12 am and reached at 12.25 am.But when we reached, The train left at 12.20 am. Come on now..are we fools here to travel from.ponda to margao and listen to this unsensible talk. I know there s nothing sort of stuff which will happen in favour of us.. But still u got one of the pathetic service in India. Kindly delete all these online train tracker...
Complaint comments Read comments Complaint category Railways

IRCTC - no water & toilets too ugly

User
 ashokrunwal on Sep 12, 2014
Jodhpur Jasalmer train Train no. 18410 Dep time 11.45pm Complaint lodged 12.15am Departed@ 1.40am Toilet ugly non clean shabby No water Compartment also too ugly 9.9.2014 Though complaint was lodged nobody took care At last one passenger pulled chain and forced railway authority to clean toilets Instead railway security forced him to take to station But all passengers supported the guy They called upon scavenger to clean all toilets, but by then there was no water in the tank Then filled water & cleaned the chocked toilets & then the train departed...
Complaint comments Read comments Complaint category Railways

IRCTC - Did not Received The Refund Amount

User
 mohammed ali on Sep 12, 2014
Hi On 2-9-2014 I booked Tickets from HYB To GTL The Transaction is failed I tried 2 Times But 2 time the transaction is failed The transaction No is below . 1.) Transaction Id: 100000066564635 2.) Transaction Id: 100000066601734 The Amount is detected for each transaction is 1011.24 for 2 Transaction is Total : rupees 2022.48 So still I did not received the amount from irctc I forwarded a mail and made a call but their are saying I it will come but still I did not received So kindly do the need full regarding my issue as soon as possible. My IRCTC user id-smanzoore...
Complaint comments Read comments Complaint category Railways

IRCTC - Irresponsible & MisBehave

User
 Dhananjayam on Sep 11, 2014
Dear sir, one Person Mr.KIRAN KUMAR who sits in Bangalore Railway station with Big Board MAY I HELP YOU is unfit to the this type of job who doesn’t know basic courtesy that how to speak to customer /passenger and shows irresponsibility also he got mike for BIG MOUTH .He never start talk with SIR I have booked the ticket through online and For return ticket i haven’t got PNR no But payment has been deducted, so I went this person for enquiry and he rejected due to online booking not given the customer care no . we don’t know the his logic what is the difference if we book through...
Complaint comments Read comments Complaint category Railways

IRCTC - ticket cancillation refund amount

User
 pradeepkumarpalavalasa on Sep 11, 2014
i have book the railway reservation ticket its pnr number is 6731695620 at the date of 27th aug2014.but it was cancelled at the date of 02nd sep 2014. but the refund amount was not back to my account .please check the details of my ticket transaction and getting back the refund amount to my account .my account details are no is 20029143244...
Complaint comments Read comments Complaint category Banks

IRCTC - Not able to access my IRTC online account

User
 guru abcd on Sep 11, 2014
Respected Sir I undersigned Mr. Gururaj Yadappanavar created online irtc account on 4th August 2014 but for some reasons i could not access your online irtc account which says there was a problem in the user name assigned to me. I tried to call the irtc customer care many times but didnt get any proper response from them So please rectify the problem at the earliest thanking you yours Gururaj...
Complaint comments Read comments Complaint category Railways

IRCTC - You are not allowed to login as your account is deactivated.

User
 ashokandcompany on Sep 11, 2014
Dear Sir, My user ID is JayMShah. I am getting message that "You are not allowed to login as your account is de-activated" whenever I try to login. Please inform the procedure to activate the account. From my computer I can not go to Sign In tab also it directs me to the same window. Please help me out....
Complaint comments Read comments Complaint category Other

IRCTC - Ticket booked but PNR is not generated

User
 Kiran Bollepalli on Sep 11, 2014
I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "Last pending Transaction History" it is showing "payment requested" when i click on transaction id, it is showing booked, but no PNR no. Please find following details: Transaction ID : 100000078109146 Train No./Name: 12764 / PADMAVATI EXP Quota: TATKAL (CK) Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Class: SLEEPER CLASS (SL) From : KMT to TPTY I called customer care and explained the senario she said wait for 5 min if you get PNR then ticket is booked...
Complaint comments Read comments Complaint category Railways

Share this page with others

  
  

Recently Discussed
3 hours 53 minutes ago
IRCTC
forgot user id and password
1 days ago
IRCTC
Amount not refunded
1 days ago
IRCTC
Activate of User Account
2 days ago
IRCTC
Password
3 days ago
IRCTC
please delete my id from irctc