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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - We got less amount when filing TDR

 bond777777 on Nov 21, 2014
Dear Sir, Can you please tell me why TDR amount very less and somebody not got. PNR-653443387. Booked tickets cost are 709. But i got only 175 almost 20%. Is this rule for IRCTC giving if TDR filing At any way that seats aloted to other category or generally tickets with fine and some TTC will take amount for their pockets. Please look this matter and save the money public and save the money of government to become developed INDIA...
Complaint comments Read comments Complaint category Travel & Vacations


 manish8818 on Nov 20, 2014
Train number 59387 was usually Late I Travel by the Ujjain to Indor and back.Its always that the train gets delayed by Half an hour or sometimes even one hour .It is very sad that the local train cannot follow the timing correctly .I would like the Local government or the Indian Railway to make sure that the train comes on time...
Complaint comments Read comments Complaint category Railways


 ruman.corr on Nov 20, 2014
I had filed TDR for train is running late more than three hours and passenger is not travelling. According to refund rules of indian railways if train is late more than 3 hours full amount will be refunded. And the train is late more than12 hours. But irctc refunded me rs 185 instead of rs 375. I had mailed irctc about it but they didnot response. pnr no : 2264307407 train name : lichvi express /14006 date of travelling : 11/11/2014...
Complaint comments Read comments Complaint category Railways

IRCTC - Unsuccessful transaction, amount debited

 Chitranjan Gaba on Nov 19, 2014
Respected authorities
It is to inform you that I had tried to book tickets on irctc from shakurbasti to bhatinda..twice, but unsuccessfully the amount was withdrawn from my pnb account and the tickets weren't booked.what I hope is that my amount would be refunded as soon as possible.waiting for a possitive response.yours sincerely...
Complaint comments Read comments Complaint category Railways

IRCTC - Refundrs 1695

 niki1978 on Nov 19, 2014
my refund transaction id 100000061412496 and cancelledtransaction 100000018443108 rs 1695 from surat to chennaiby navjeevan express is still with icici and not transferred to my bob ac 12810100010433 ifsc code BARB0ALWARP.PLEASE REFUND SAME TO MY ACCOUNT...
Complaint comments Read comments Complaint category Banks

IRCTC - Refund Amount not received

 Kamlesh Chandwani on Nov 19, 2014
My PNR is 8448599213. Due to delay in arrival of Train I had to cancel my journey. As it was E-Ticket, I had to fill up Online TDR. To my surprise the amount is still not refunded and it's over 3 months. My Journey date was 25th July.

I have sent 'n' no. of emails to TDR Process and CARE IRCTC email addresses, but all in vain.

Is there any better department where we don't have lazy fellows working and who would be interested to solve customer's problem?

Complaint comments Read comments Complaint category Railways

IRCTC - Ticket not generated but amount withdrawn

 Ararora827 on Nov 19, 2014
Today I was booking on line ticket for 3Dec by train no.12920 from Ludhiana(LDH) to New Delhi (NDLS). An amount of Rs 417.47 has been withdrawn from my actt but no ticket generated. I again booked by deduction of further amount Kindly refund the same in my Actt. Thanks.
Complaint comments Read comments Complaint category Credit Cards

IRCTC - TDR rejected for diverted train

 chandu623 on Nov 18, 2014
sir, I have booked ticket PNR no. 6733239365 from TDD to YPR. But the train HWR-YPR was diverted on the journey date (13-oct-2014), and train didn't travel through boarding station. I was trying to file TDR from 13-oct-2014 for this eTicket, but I was getting following error. "TDR will be allowed after charting and train departure." On 18thOct-2014 only, I could successfully file TDR. (cancellation ID 100000017445987 ). But TDR status is showing "CR Repudiate". This is problem from irctc, as IRCTC did not allow filing TDR within 3 days of scheduled date of journey. As a proof, I have attached...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of tkt booking amount

 Dr S M H Zaidi on Nov 18, 2014
Sir, I have booked my onwards journey ticket by 22405 up Gharibrath to travel from ALD to Aligarh to travel on 19.11.2014, PNR No. 6734573740 but the train was late by more than 3 hours I filed the TDR for the same. But my return journey was also booked by 22406 dn Gharibrath under Tatkal scheme for the same day i.e.19.11.2014 PNR No.2164916211. I cancelled the return journey ticket because I could not complete my work at Aligarh due to delay in onwards Journey. I got a massage from irctc that there will be no amount refunded. It may be O.K. in normal course but in my case I was compelled to cancel...
Complaint comments Read comments Complaint category Railways

IRCTC - Cancel tatkal ticket refund amount

 1105arun on Nov 18, 2014
Dear sir, I booked vat to mama cast tat al ticket 3no 10/11/14 par no:4514359713 tar no:100000114184176 but so many reason one ticket cancel.canceLed tar no:100000020954673 but not credit in account so my amount is refund in my account. Thank you. Best regards, Arun.I...
Complaint comments Read comments Complaint category Banks

IRCTC - Not received the Refunded Amount

 Bhulku on Nov 18, 2014
The amount has not been credited in my account for the following cancelled tickets.Thought in my account it shows that it has been refunded.Please resolve asap. 1 100000114102039.00 11-Nov-14 100000021193880.00 CANCELLED 5277.47 4995 AXIS REFUNDED 14-Nov-14 2 100000113523103.00 11-Nov-14 100000021135046.00 CANCELLED 2352.47 2260 AXIS REFUNDED 14-Nov-14...
Complaint comments Read comments Complaint category Banks

IRCTC - Anamolies in the IRCTC Pilgrim Packages

User on Nov 17, 2014
With lots of trust on Indian government run'IRCTC', we had booked Dakshin Darshan Pilgrim Packages for our old aged parents, but the tour is coming out to be a big failure with the kind of hardships faced by our Parents on account of mismanagement and misco-ordination. The Tour started just 2 days back, and right from the beginning there are issues, not even a single day has passed by wherein our parents have repented our decision to trust IRCTC.I will highlight few points below: 1)The Train was 4 hours late for boarding itself, no prior info was provided and so, the old aged parents had to sit...
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding Removal of SBI Debit Card option for Booking Tickets

 Pankaj Murmu on Nov 17, 2014
Hi Sir, This is with regards to draw your attention that since i am a regular customer of your service for my Travels and Since I had been using my SBI Debit Card to book my Tickets this many days, but now unfortunately i am not able to avail this facility for booking ticket through my SBI Debit Card. So its my Ernest request to kindly try and understand my situation/circumstance that m going through.Thanking you for your Cooperation And Looking forward for your. Thanking You Pankaj Murmu IRCTC Customer...
Complaint comments Read comments Complaint category Internet Services

IRCTC - Did not receive ticket cancellation amount

 soumen on Nov 16, 2014
I have booked a ticket through an agency. I cancelled the ticket on 29/10/2014 and got a message from IRCTC saying collect the money from agent. I repeatedly tried calling the agent but he is not responding. He took Rs. 2000 for one sleeper class ticket. Please help. PNR 4821349894. Bangalore to Howrah, Duronto Express Date of journey: 24/10/2014 Agent Name: Tarak Agent Mobile Number: 9331060770...
Complaint comments Read comments Complaint category Railways

IRCTC - refund of failed transaction of e ticket dated 3 nov 2014.

 raopvs87 on Nov 16, 2014
Dear Sir, I booked a ticket from kacheguda (kcg) to guntur on 3rd Nov 2014.A failed transaction occured under transaction No. 100000109949539. It is appearing in your site but when I tried to know the status of refund it is not giving any answer. Hence, I request your good office to refund the failed transaction money at the earliest to my account with you. Yours truly p v subba rao....
Complaint comments Read comments Complaint category Railways

IRCTC - Complain of Easy Bill (B2B Service Provide New Delhi) for not activate Rail A/c

 vishalmahoday on Nov 16, 2014
Dear Sir, I am a Sub of Agent Easy Bill. My WA No. Is WA0732623263 इजी बिल द्वारा मेरे द्वारा सारे दस्तावेज व रुपया १०, ००० डिपॉज़िट करने के बाद भी इजी बिल करीब ५ माह से रेल अकाउंट को चालु नहीं कर रहे है एवं आगे रहकर कोई जानकारी नहीं देते है अकॉउंट खुलवाते समय पूरा सहयोग देने...
Complaint comments Read comments Complaint category Travel Agents

IRCTC - tatkal ticket cancellation

 dewang shah on Nov 15, 2014
i have booked my ticket in indore pune 3ac tatkal, my pnr no is -8517083458 on 11/11/2014, but some reason i cancell my ticket. but irctc is not refund me any amount.i loss my full amount rs 3160, so my request is that when we cancel tatkal ticket pleace refund some amount, it is total loss for us. my cancellation id is 100000021129240....
Complaint comments Read comments Complaint category Railways

IRCTC - i for got my user password please kinldy help me

 dr hariram singh thakur on Nov 15, 2014
I hariram singh thakur having with drTHAKUR and i forgotten my password and secure Quaction answer also. hence i request you to please recover my id with password. Thanking you sir. Mobile ;- 9820606512...
Complaint comments Read comments Complaint category Railways

IRCTC - Payment done by NEFT - e Tickets not booked. Booking Transaction Id:100000117408893 date 15.11.2014

 sobhamoy on Nov 15, 2014
Booking Transaction Id: 100000117408893 Dated 15.11.2014 All E-Ticket booking procedures followed properly and payment made by NEFT from my ICICI savings account (I have necessary bank document to prove the transfer of the fund to IRCTC), but tickets not booked. I don't know what went wrong. I request you to refund my money (Rs. 4108.71) to my ICICI Savings A/C as early as possible....
Complaint comments Read comments [2] Complaint category Other

IRCTC - Twice debited for one ticket

 kumaramamaa1 on Nov 15, 2014
I have booked a ticket by train No;12295/Sangamitra Express on19-10-2014 at17-46 for journey on16-12-2014 from BangaloreCY to Chennai Central.An amount of Rs1133.72 was debited to my SBI Debit card Vide txn#429289522439.Again immediately the same amount was debited in the same card Vide txn#429289742722. I have purchased only one ticket and the same amount is debited twice.Kindly look into the matter and give me credit for Rs 1133.72.Ihave taken up the matter with SBI also but with no result so far. In case, you need any further info, please contact me on my Mobile No ;7259392145 or 9482639266.Early...
Complaint comments Read comments Complaint category Banks

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