IRCTC Customer Care

IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 111 139
Mobile:+91 11 2331 1263
+91 11 2331 1264
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:

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Satisfactory Rating
1%
Complaints
3540
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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IRCTC Complaints & Reviews

IRCTC - Payment not received

User
 kanishkdevesh1 on Aug 31, 2015
Our tickets were booked from Varanasi (BSB) to Bhopal (BPL) boarding at Allahabad (ALD) in AC III (coach B3) by Kamayani express (11072) on August 2nd 2015 and the PNR number was 2107968597. Eventually B3 came up as a sleeper coach and hence the train ticket examiner gave us a receipt (no.- A315091) to file TDR and get the refund of the difference which was duly filed but I have not received any such refund till date. It is most reverentially requested that the difference should be refunded back on the said ticket....
Complaint comments Read comments Complaint category Railways

IRCTC - Charging cancellation charges as well as service charges even without getting ticket

User
 soni.sandeep20@yahoo.in on Aug 30, 2015
Sir/Ma'm, I wish to inform you that my account was debited with Rs.637.80 + Rs. 11.40 and what i get refund Rs. 585/- wihtout any service provided at therir ends. This is totally loot. I didn't cancelled the ticket then why they are charging the cancellation charge as well as service charge. It's me they deducted Rs.52.80 for a ticket (it's hard earning money) and without giving services, For instance like if there are 10000 customers in single day they deducted Rs. 52.80 *10000=5, 20, 800/-(approx may be more) they are earning and making customers fool. PNR Number: 2637261975...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund Of cancellation booking

User
 sanketzzzz on Aug 30, 2015
Dear Team, All details are mention below, Name of passanger-SANKET SHAH Age-21 Travelling date-26/08/2015 Place-Ahmedabad to Surat Seat no-61 & berth-C2 Details, TDR no-8339018280 Transaction id-100000301078387 PNR no-8339018280 I am register TDR number as per process in time for cancellation. and as per irctc TAT they revert in 5days but till date no revert from their side. Requested to you please look into this matter and do the need full on high priority. Thanks and regards, Sanket Shah (M)9737767788 sanket283shah@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - No message or initmation from irctc

User
 sakshi maurya on Aug 28, 2015
I book ticket on 26-Aug-2015 for train 13131 which was scheduled to depart at 11:15. I got msg for confirmation of ticket I opened IRCTC to check my PNR status and saw that train got cancelled . Its 5PM and till now I have not received any msg for cancellation. Now I don't have any option to travel. If they would have informed it before some alternative would have arranged PNR number-6645376630...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR showing CR Repudiate

User
 manishb1687 on Aug 27, 2015
We booked ticket from JBN to ANVT (Train no. 12487) station on 19th Sept, 2015 and the other train on 21st Sept, 2015 at 7:05 from NZM to SURAT (Train no. 12904). Train no. 12487 was delayed by more than 12 hours when it reached the destination and due to this we couldn't catch the next train which was booked with the difference of more than 10 hours of both the trains. Since it is not our fault, we must get full refund for the tatkal ticket in train no. 12904. PNR NUMBER FOR TRAIN NO. 12487 -> 6644658390 -> Passenger Travelled PNR NUMBER FOR TRAIN NO. 12904 -> 2108859672 -> Passenger...
Complaint comments Read comments Complaint category Railways

Indian Railway Catering And Tourism Corporation Limited - Payment not refunded

User
 Mayur Yewale on Aug 27, 2015
I have booked a premium tatkal from IRCTC on 27 of Aug for my friend and me from secunderabad to nagpur. But due to some urgency of work I cannot go to nagpur. So I decided to cancel my ticket but I was unable to cancel my name as I had registered from my account. So I booked a new ticket for my friend and cancelled old ticket which was costing 1830. I have cancelled my ticket around 10 PM. But now i have got the message that amount cannot be refunded. As it is a tatkal ticket I haven't received any percentage of money which was to be received. My whole money is wasted. I am trying to connect to...
Complaint comments Read comments Complaint category Railways

IRCTC - Mumbai season ticket not delivered

User
 Bhanwarsingh on Aug 27, 2015
I booked my quarterly season ticket on 10th Aug through internet. I made complete payment also but till now I have not received ticket. Followed up through mails to IRCTC but no response. Called their customer care still no response. Called their courier partner but didn't got solution yet. I am looking forward to the delivery of ticket on address given during booking....
Complaint comments Read comments Complaint category Railways

IRCTC - Amount debited but ticket but ticket not issued

User
 Murali Srinivas on Aug 27, 2015
My name is RMSN RAO. I use my debit card for IRCTC transaction on 26 August. Amount Rs 1489 debited from my account 11317868252 pos no is 523820022903 but the ticket did not delivered by IRCTC. Please verify and do favour to me. Regards RMS Narasimharao...
Complaint comments Read comments Complaint category Unauthorized charges

IRCTC - Refund: Proper coach not attached

User
 deepaksure on Aug 25, 2015
I made a journey on 10-May-2015 from Ernakulam to Lokmanya Tilak(Mumbai). I had a AC 3 tier ticket, but was allotted a berth in sleeper coach. I filed a TDR against the ticket on 12-May-2015. Till date, I haven't received the refund. PNR No:4407799316 TDR Ref. No: 100000047225958...
Complaint comments Read comments Complaint category Railways

IRCTC - Excess Cancellation Charges

User
 pallaravi on Aug 25, 2015
IRCTC charges too much Cancellation charges especially when you book tickets online and cancel tickets online. As system is doing everything, these charges should be bare minimum. I request IRCTC to look at these charges for online services. If IRCTC plans to respond to this complaint, then don't respond a standard one saying its policy or to cover costs etc., but only respond if appropriate person genuinely looks into this issue....
Complaint comments Read comments Complaint category Railways

IRCTC - Refund after cancellation

User
 jha0391 on Aug 25, 2015
I booked two ticket in the name of A K JHA & K JHA of which information is as follows Ticket No. 1 PNR No. 2205167490 from Delhi to Kahalgaon Date of Journey- 25.07.2015 Date of Booking- 04.05.2015 Date of cancillation- 15.07.2015 Birth no. B2 54, 53 Booking amount- Rs 2810.00 ticket no. 2. PNR No. 6740945531 from Kahalgaon to Delhi Date of Journey- 19.07.2015 Date of Booking- 04.05.2014 Date of cancillation- 15.07.2015 Birth no. B2 6, 8 Booking amount- Rs 2810.00 Both the ticket were cancelled . Cancellation message came in my mobile. for refund of Rs. 2620.00 for...
Complaint comments Read comments Complaint category Railways

IRCTC - Account Suspended

User
 shasinair on Aug 24, 2015
Dear Sir, I wanted to get two tickets issued for my relatives, but after login in, I get the message " Booking not allowed as your account is suspended ". I dont know the reason and I had never got an intimation to this effect. Please reactivate my account. login id : shasi123 email id : shasinair@yahoo.com Regards, Shasi Nair...
Complaint comments Read comments Complaint category Railways

IRCTC - Unable to logon my IRCTS A/C

User
 G c pant on Aug 24, 2015
I got registered my User ID with IRCT under user Name "Gpant". When I try to login I am prompted that "Invalid User ID or Pass word". When I ask to reset my Pass Word, I am prompted that the same has been sent to my registered e-mail ID which I am not getting. As such I am unable to utilize the facility of on line e-ticketing. Please address my problem...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund not received

User
 ROHANARORA643 on Aug 23, 2015
We are students of thapar university, patiala, punjab At the time of summer vacations . we were booked 2 ticket (PNR no.=2633510816, TRANSACTION ID=100000228553536 )of Rs1006 from h-nizamuddin to kota junction on 9 may 2015 and my train was on 30 may 2015. On 30 may we came to know my train was cancelled before its departure and we stuck there And we thought, it was cancelled by irctc department so refund automatically reached at our account but when we check our account history there was no refund by irctc for that train so please i have a humble request with you that you should put some light...
Complaint comments Read comments Complaint category Railways

IRCTC - Transaction failed on booking ticket

User
 manesh Kundel on Aug 22, 2015
I made online booking of train tickets of Rs.402.80/- through my Bank OF India Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction. Please contact us at pgsupport@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account. So what should I do now? Please reply me at my e- mail mentioned below. Thank you Manesh Kundel (Manesh_kundel@yahoo.com)...
Complaint comments Read comments Complaint category Pharmacy

IRCTC - Repeated sms coming for e ticket

User
 dk1980 on Aug 22, 2015
Yesterday, I have booked a Eticket thru IRCTC and since yesterday afternoon I have received more than 2000 SMS confirming booking details. I have requested IRCTC helpline as well as written e-mail to care@irctc.co.in but still problem is not resolved. PNR NUMBER IS 2308947780, TRAIN NUMBER 14681 BOOKING DATE 21-AUG-15. Repeated SMS is causing battery drain out as well as disturbing a lot. Please suggest how to stop this SMS...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Ticket refunding

User
 aakeel ahmed on Aug 21, 2015
Dear Concern, Already i have filed a TDR against my railway ticket to the IRCTC at the sametime i have filed a complaint to the INDIAN RAIlWAYS directly, but this was the reply from the INDIAN RAILWAYS with the detailed refund status below:- whereas till now the money has refunded to me-------- Sir/Madam, Your Complaint No.: W/CR/CSTM/000068322 has been attended to and it is now closed. Closure Remarks by the respective officer: On the PNR 8456920885 A CASE WAS REGISTERED ON DATE 01-05-2015 VIDE CASE NO BNE/070515 W 02742.ON THE ABOVE PNR THIS OFFICE HAS PAID RS 8910 TO IRCTC THROUGH...
Complaint comments Read comments Complaint category Railways

IRCTC - Money is not refunded when train was cancelled

User
 Balaji Mada on Aug 21, 2015
I have booked tickets with PNR No.s 4726676135 and 4621967080. The journey was scheduled on 29-06-2015 in 12707(A P SMPRK KRNTI) train. But the train was cancelled due to weather conditions. But we didn't get any message or mail regarding the cancellation of train. We ourselves when checked the PNR status, came to know that the train is cancelled.So we have booked for another train.We thought that money would be automatically refunded to my account as the train itself was cancelled. We have waited for a month and later came to know that we have to file a TDR for refund.We didn't get any message...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund againt cancellation of Train No 12482 (PNR No 2307796169, date of Journey 30-07-2015)

User
 nilamsanjeevkumar on Aug 20, 2015
This is to inform you that i had booked the ticket of following > details from IRTC and this train i.e. 12482/INERTCITY EXP (which runs > Between Shri Ganganagar and Delhi) was cancelled and did not run on > the date of Journey i.e. 30-Jul-2015. > So, it is implicit as per Railway ticket book rules after Sep-2014 the > booking amount should be fully refunded to me. > But, this has not happened till date. So, i request you to please look > into this matter and facilitate early refund.‚Äč > > Transaction ID: 100000276302988 > PNR No 2307796169 > > Train No./Name: 12482 / INTERCITY EXP > >...
Complaint comments Read comments Complaint category Railways

IRCTC - Less Refund in Partial cancellation more than 48 hours of departure of train

User
 prakashLalitha2015 on Aug 20, 2015
My IRCTC mail ID is prakhoward. My cell no. 9000071762.

I partially cancelled my ticket booked from coimbatore to bangalore (Date of Journey 1st August 2015 through bangalore express) on 27.07.2015 (transaction ID 100000237428885514310001365CANC75.00 refunded on 29.07.2015) I got only Rs.75 as refund although only cancellation charge should be Rs.60 and I have to get around 150 as refund.

I once again partially cancelled two tickets on the same transaction on 29.07.2015 (transaction ID 100000237428885514310001365CANC265.00 refunded on 31.07.2015)
I got Rs.265.00...
Complaint comments Read comments Complaint category Education

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