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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 17, 2024
Complaints 10787
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints(10787)

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P
pkdutta62
from NEW DELHI, Delhi
Mar 17, 2024
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Disabled IRCTC user ID

Dear Sir/Madam,

My name is Proloy Kumar Dutta, and I am writing to request the reactivation of my IRCTC account, which has been disabled. I use this account for booking tickets for myself, my family, and sometimes for friends as well. I have only one email address and mobile number associated with this account.

I recently contacted “[protected]@irctc.co.in” regarding the activation of my account, and I was advised...
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Hemant_Jain
from Powai, Maharashtra
Mar 13, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not provided for cancelled ticket

My train against PNR [protected] was cancelled and as per IRCTC they have issued refund on 5th feb'24 and same got credited to my bank on 7th feb'24. However this amount has never been received by my name, I shared my bank account statement and written confirmation by my bank that they have not received the mentioned amount against the URN number provided to me.
But after providing all those details, IRCTC kept harassing me by asking...
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A
arun030563
from Singrauli, Madhya Pradesh
Mar 7, 2024
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Non-receipt of refund against TDR filed

Dear Sir,

I had filed a TDR against PNR No. [protected] due to reason that the train (22868) was delayed beyond 8 hours and the passengers (AK Jain & Rashmi Jain, both Senior citizen) did not travel.

A confirmation E-mail was sent by IRCTC on 16.01.2024 at 5.18 Hours. Relevant part of the E-mail received is reproduced below -

QUOTE -
We wish to inform that your request for refund against...
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B
botbro
Mar 2, 2024
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TDR Refund not received in my bank account

I would like to inform you that, TDR Refund approved but TDR Refund amount not received in my account kindly look into this matter.

PNR NO: [protected] 17/01/24 Approved 600 Pay Order No.01358881
PNR NO: [protected] 08/10/23 Approved 1275 Pay Order No.01358885
PNR NO: [protected] 09/02/2024 Approved 540 Pay Order No.01358885
PNR NO: [protected] 09/01/2024 1110 Approved Pay Order No. 01358872
PNR NO:...
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C
Chander Prakash Ramchandani
Feb 26, 2024
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Placing of EV bogie

I booked in EV and am traveling in train at the moment. The complaint is :

1. EV is supposed to be at the end of the train, so that we get a all round view. But today in Train Number 11008 it has been placed first bogie after engine.

2. We had problem loading it and had to run from one end to another to board the train in time as we saw on reaching the end that bogie is not there.

3. Since it is...
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A
Aagam Bothara
Feb 23, 2024
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Edr repudiate

I am writing to express my dissatisfaction and frustration regarding a recent train journey with EDR REPUDIATE, which was scheduled for 22/02/2024 on the 02139 from CSMT to Busawal.

Unfortunately, the train was delayed for more than three hours, causing significant inconvenience and disruption to my travel plans. This extended delay not only inconvenienced me personally but also reflects poorly on the reliability and punctuality...
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pk1029
from GAYA, Bihar
Feb 20, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money not refunded after failed transaction.

Hello, my name is Pradeep Kumar,
I tried to book a ticket from irctc on[protected] from irctc app but due to some problem, the ticket booking failed, and money was deducted. As per irctc refund status, it shows that "Refund not credited to your account due to account closed/card expired, etc. Kindly communicate with your bank" Then I called my bank they said my account is active and nothing wrong with your account I also had a talk...
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R
romiii
from Delhi, Delhi
Feb 16, 2024
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Amount debited ticket not booked

I have booked ticket for 6 members on yesterday where the payment was made thru gpay app, amount will be debited from my account and the ticket was not yet booked kindly refund the amount as soon as possible...
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I raised a complaint with IRCTC after booking a Tatkal Ticket with DISHA and selecting the "Book only if confirmed" option. I never received the two options mentioned in the closed case
"yes or no" before completing payment and receiving a waitlisted ticket therefore the 60 rupees fee is a fraudulent charge and there is a problem with the DISHA AI chatbook booking system.

IRCTC told me when I spoke with a live agent...
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R
Rj2rana
from Gorakhpur, Uttar Pradesh
Feb 9, 2024
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Berth Charging socket not working

I am currently traveling in Gorakkdham express 12556 from New Delhi to Gorakhpur my pnr is [protected] my berth no. Is 63 in B5 coach and the charging socket is not working....
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A
Ajoy chakma
from Bodh Gaya, Bihar
Feb 8, 2024
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Refunded money

Address:Bodhgaya

Dear sir, I still don't get the refund money on the bank account. so I want to request refund money as possible as on my bank account....
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A
avplayer
from Thiruvananthapuram, Kerala
Feb 1, 2024
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Refund - new

Money has been debited from account but ticket is not booked.

Transaction details

01 Feb 2024 [protected]PAYTMIRCTCECATERING [protected] 01 Feb 2024 124.85...
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A
ajayakshat
from Surat, Gujarat
Jan 31, 2024
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TDR Rejected based on UNAUTORISED TRAVEL

PNR No.[protected], TDR filed on 03/01/2024 at @20:40 Hrs as train 19484 running late by @5 hrs & my boarding station was RKMP at @20:10 Hrs. ON TDR review following massage received "As per chart "PASSEBGER HAS TRAVELLED". How can it possible if TDR file at 20:40 hrs on 03/01/2024 and train 19484 might be reach at RKMP on 04/01/2024 by @02:00 Hrs (Pl check railway record, ) as i was not present their at that time. look in to matter & release...
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A
Anita badaya
from Dausa, Rajasthan
Jan 26, 2024
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To change boarding point

Address:Near khandelwal computer shiv colony dausa
Website:[email protected]

I booked 4 tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Fulera...
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B
bsmitha
Jan 25, 2024
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TDR Filing not working

IRCTC website link forn filing TDR is not working since 2 days..when selecting the booking to be cancelled...it sits and rotates as shown in the attached image with the mail.I have been trying to do the TDR filing since 2 days...thinking it might work the second day...now i don't have time for 1 more day as they say 72 hours...so what has to be done next..I want a refund since I have not travelled as the train was late for more than 3 hours!!!br...
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A
Anita badaya
from Dausa, Rajasthan
Jan 25, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

To change boarding point

Address:Near khandelwal computer dausa

I booked tickets from fulera to Varanasi for date 29 January 2024 but I want to change my boarding point but I failed to change boarding point so please help me
I want to change my boarding point dausa instead of Dausa...
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S
Sumnitrr
from Khadda, Uttar Pradesh
Jan 11, 2024
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DO not show my booked ticket history

Address:Civil line ward no- 8 Khadda Kushinagar UP 274802

DO NOT SHOW MY BOOKED TICKET HISTORY
I m a user of irctc i have an account on irctc web site from a long time. i book many ticket without any problem. but from last a month on my account page booked ticket history, tads details etc. not shown by irctc. so i m confuse about this,

i want to show my booked ticket history etc. details
My User Name : sumnitrr...
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R
Rkd19
from Guwahati, Assam
Jan 4, 2024
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Allotted lower grade seat

I booked Sitting class seat (2S) of train number 20950/Jan shatabdi express from Ekta Nagar (EKNR) to Ahmedabad junction (ADI) bearing PNR No. [protected].

But was allotted a General coach seat.

The feeling was pathetic as it was general coach....
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S
SaiSridhar
from HYDERABAD, Andhra Pradesh
Jan 2, 2024
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IRCTC account disabled

Address:C-1202, Aparna Hillpark Silver Oaks, Aparna Hillpark Road, Hyderabad-500050

I have been facing issues with my IRCTC account since very long time. I'm using the account for more than 20 years. All of sudden one fine day when I was trying to login with my account, I got an alert saying, "account disabled". I don't know the reason for that; hence I sent an email to [protected]@irctct.co.in. After 4-5 days I received the email asking to share my Aadhar soft copy. I shared and my account got activated again. Though I asked for...
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S
sandivai007
Dec 21, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Failed transaction money not get back

I am sandip more recently 20th December 2023 i add 400rs to IRCTC wallet, but unfortunately it was not credited to IRCTC wallet but it's debited from my account, and it will still not get back to me I'll share the details for my transaction with this massage.
Transaction Id[protected]
Order Id- [protected]...
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