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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Cancellation of e tickets pnr 6531496489

User
 KAMAKHYA GANGULY on Jul 9, 2014
Dear Sir,
I want to cancel my E-TICKET having TRANSACTION ID 100000023513958
PNR 6531496489 TRAIN NO: 13282 DOJ 13-JUL-2014. I tried several times
but failed- cursor is running continuously but no outcome is being effected. Kindly
cancel the aforesaid TICKET IMMEDIATELY and please GUIDE ME FOR
CANCELLATION OF FUTURE TICKETS if any.

Regards
KAMAKHYA GANGULY . Dhubri Assam
MOB: 9436631556.
EMAIL: ganguly.kamakhya@yahoo.co.in
ALT EMAIL kamakhya.g@sbi.co.in...
Complaint comments Read comments Complaint category Railways

IRCTC - no refund of e-tickets

User
 JK Garg on Jul 9, 2014
On 21 June, 2014, I had booked three tickets from Mumbai to Delhi and the same day when i tried to cancel these tickets I was unable to do so as irctc was showing some errors. So, accordingly this is not my fault and still i have not recieved refund of my e - tickets. Details of these tickets are - 1. Pnr no. (8225362112) from "Bct" to "Nzm", Date of journey - 21 June, 2014 2. Pnr no. (8447638854) from "Cstm" to "bti", Date of journey - 21 June, 2014 3. Pnr no. (8725181436) from "Bct" to "Nzm" . Date of journey - 21 June . 2014 You are kindly requested to take quick action. Thanksgivingly Jatinder...
Complaint comments Read comments Complaint category Business & Finances

IRCTC - Refund Money Of Canceled Ticket

User
 soumen6699 on Jul 9, 2014
Sir, I reserve 2tickets on 19/05/2014 in Azad Hind Exp (12130) from Howrah to Pune for 23/06/2014. But I canceled 2 tickets on 05/06/2014 & 11/06/2014 respectively. Ticket details PNR NO 6628001926, TRANSTION ID 0908943727. I got return Rs 600on 13/06/2014 TRANSFERED-INB refund of IGU4847851 TRANSFER FROM 30085132582 SBI I.R.C.T.C COLLECT After that I contact with care@irctc.co.in on 25th june, 2014, as per my complain mail, They reply me to sent my bank statement scan copy from 19thMay to till date. I send them the bank passbook's scan copy & the SBI Transection Details...
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding seats allotment

User
 kar thi on Jul 9, 2014
Dear all Today i have booked 7 tickets(4 females+3males) from HOSUR TO PUDUCHERY. Below i ve mentioned the pnr nos. PNR No: 4364157234 PNR No: 4718110052. While booking i have asked LOWER berths for ladies as, Santhi-49 yrs old---Patient Sasirehha--26 old---Pregnant Aruna -- 32 old--with 9 months baby. But not even a single lower berth alloted for us. I request you to allot as i requested. karthikeyan.U 9894921021....
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding not giving the refund of tdr filled because train is late more than 3 hours of pnr:-6628430914

User
 ISSOYOGA on Jul 8, 2014
Respected sir,
As I have filled TDR on 31/05/2014, as my pnr number:-6628430914, it is because train is late more than 3 hours.In indian railways it is rule that if train is late than more than 3 hours then we can take our refund.So that i filled in my profile tdr for my refund.Now they are not refunding the money after 2 months also.They are not replying also.Please kindly help.
Pnr:-6628430914
Warm regards,
Ambika kumar...
Complaint comments Read comments Complaint category Railways

IRCTC - Booked ticket is not appearing in booked history/cancelled history details

User
 sudha V Kiran Damojipurapu on Jul 8, 2014
Dear Team, I am sudhavamsikiran from bangalore. I have booked a ticket to travel for palnadu express(train number 12747) from Guntur to Begumpeta. On Dt. 18/08/2014. But unfortunately this booking details are not appearing in any of my history records where I checked with old transaction records also. When I checked PNR status in www.indianrail.gov.in website, its giving correct details of journey. So request you take action where this transaction can be appeared in my history records. Please do needful. Thanks Kiran...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Reg. Refund from cancel e-ticket

User
 shibshankar on Jul 8, 2014
I would like to inform that I have cancelled two e-ticket (on 5th July, 2014) which I was booked from IRCTC account. Till I have not received the refund amount. Following are the details (email from IRCTC) Dear Customer, We wish to inform you that your ticket against PNR Number: 6331348101 has been cancelled successfully as per your request. The refund amount of Rs. 895 will be refunded back to your respective account shortly. Dear Customer, We wish to inform you that your ticket against PNR Number: 2622645864 has been cancelled successfully as per your request. The refund amount...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC - amount not refunded after cancellation of waiting list ticket

User
 Pankaj Jaswal on Jul 8, 2014
i have cancalled both the below mentioned tickets on 27th of june 2014 but still not get the refund from the irctc, however on the refund history it is showing refunded but i am still not recevie the money. please look into the these matter and take the necessary action. regards pankaj jaswal (9910098380) Transaction ID: 100000019807101 PNR No: 2460459421 Train No./ Train Name 12981 / CHETAK EXP Date of Journey: 28-Jun-2014 Date Of Boarding: 28-Jun-2014 Class: SLEEPER CLASS (SL) From: DELHI S ROHILLA (DEE) To: BHILWARA (BHL) Boarding: DELHI S ROHILLA (DEE) ...
Complaint comments Read comments Complaint category Railways

IRCTC - Pantry car facility

User
 Premkumar Nair2013 on Jul 8, 2014
My family started a journey 16346 Netravati Exp. on 05.07.2014 from Aluva, Kerala. There was no proper Pantry Car facility in this train for our entire journey up to Thane. On making enquiry with few Pantry Car personnel it is came to know that the contractor of the train is changed w.e.f. 05.07.2014. My query is:-


1) How can Railways discontinue the Pantry Car Contractor without proper arrangement?
2) If there is any problem with Pantry Car facility, it should have informed the passengers in advance. Why this was not done?
3) The hygiene in the Pantry Car is...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - No refund received for online waiting list ticket canceled.

User
 sriharshakalla on Jul 7, 2014
sir,

I am Kalla Sri Harsha. I booked a ticket from Gnt to Ipm on 7june2014, for a travel on 8june2014 in Fulaknuma express[train no:12704]. I have received a message to my phone that the "amount will be refunded". But still there is no credit in the bank account.

TICKET DETAILS:
Date of journey-8 june 2014
Train no :12704
Train name -Fulaknuma express
Transaction id-100000012905711
P N R. NO -4263399477
Date of booking-7 june 2014

I hope my refund will be credited soon.

Thanking you....
Complaint comments Read comments Complaint category Banks

IRCTC - deactivated my a/c pls active my irctc a/c

User
 namvar on Jul 7, 2014
Dear Sir/Madam My IRCTC account has been blocked and i don't know that what is the reason so i request you to kindly Reactivate my IRCTC account if you have any query regarding this you may call me on my cell phone-9870737376of mail me on rahulnamvarsingh@yahoo.com...
Complaint comments Read comments Complaint category Other

IRCTC - Refund Amount - Reg

User
 kiran kasa on Jul 7, 2014
Sir, This is in reference to below mentioned transaction, still I have not received refund. It is requested to refund the amount at the earliest. Transaction ID: 100000024431754 Train No./ Name: 16381/KANYAKUMARI EXP Date of Booking: 01-Jul-2014 Date of Journey: 02-Jul-2014 Date Of Boarding: 02-Jul-2014 Date of Arrival: 03-Jul-2014 From: DAUND JN (DD) To: RENIGUNTA JN (RU) Boarding At: DAUND JN (DD) Resv Upto: RENIGUNTA JN (RU) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Late Bank Name: Andhra Bank Reservation Status: Not Booked Transaction Amount:...
Complaint comments Read comments Complaint category Railways

IRCTC - food supplied in train was worst

User
 sgkhubli on Jul 6, 2014
i had traveled by premium express train from hubli to falna on 24 06 2014 the train arraived 5 hours late at 4 am at hubli rly station nd breakfast was given at 10 am nd meals at pune rly station at 4 pm mean not in time the quality of the food was very bad nd had a very less quantity, the coaches were all dearty nd very old toilet was dirty the name is premium train but it stopped every station nd reached 8 hours late at falna name l g jain m 50 hubli...
Complaint comments Read comments [1] Complaint category Employees

IRCTC - Associated banks of SBI like STATE BANK OF MYSORE

User
 rangasethu on Jul 6, 2014
In the earlier version there was a radio button called Associated banks of SBI.When it is clicked STATE BANK OF MYSORE was available and i was able to book the tickets on-line.But now the so called third generation of IRCTC e-ticketing this facility is removed.This is very unfair.IRCTC has to re-introduce the associated banks of SBI.One of the replies i got from IRCTC is that i must use one of the banks listed.When i do not have any Savings bank account in any of the banks listed how can i book the ticket.I do not want to open a new account just for the sake of IRCTC.There is no use of new generation...
Complaint comments Read comments Complaint category Banks

IRCTC - regarding ticket booking

User
 prasusree007 on Jul 5, 2014
Unable to make payment through state bank of travancore online
Earlier we could book railway tickets through sbt online bank accounts. But today when i tried, i could see that irctc has removed state bank of india associate banks (Banks like state bank of travancore etc.) from the list of internet banking. So we could'nt book the railway ticket online. We lost our chance as there is no provision to book through debit card also of sbt. This is very unfair. Make immediate action to direct irctc to reinstate "sbi associate banks" in their list of online / internet bank for railway...
Complaint comments Read comments Complaint category Railways

IRCTC - Filed tdr removed and non refund of money

User
 nirajpushpa on Jul 4, 2014
Respected sir/Madam
I have filed an TDR for cancellation of my ticket on 25 april 14, but in irctc history the remarks showing against my filed TDR is "regretted" .I need to know that who is the authority to put an remarks against a fied TDR and whom to contact for refund of my cancelled ticket.
My ticket details are as follows:
1) Passenger details
A) Surendra Kumar M 36 WL36 RAC(after chart preparation)
B) Kailash Kumar M 38 WL31 WL (after chart preparation)
C) Bindeshwari Sah M 45 WL 30 WL (after chart preparation)
2)Train no-15647...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - want print out my ticket which is not found in my booked history after getting PNR number

User
 kutttey on Jul 3, 2014
my ticket of pnr4164210490 from vijaywada to nizamuddin booked on 3th july through tatkal in irctc...was not found in my booked history...i want my ticket print out as i have to submit dat ticket with fare charges at my office for my LTC claiming...plz help me out in getting my print out...if possible plz mail to sunanchelsy@gmail.com with fare on ticket...thank u sir

with regards...

plz help me out...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Retiring room no. 6 at bandra terminus

User
 sethak on Jul 3, 2014
Dear Sir,

I was glad to learn that IRCTC has introduced the facility to book retiring rooms on line. As I had good experience of staying in retiring rooms, I thought of using the same. On 19.06.2014 I & my wife left for Mumbai BCT by train number 12956 and in advance I had booked the retiring room No. 9 at Mumbai Central station. We checked-in. The room was neat and clean bedsheets were laid and there was absolutely no problem. Thereafter on 20.06.2014 late evening we had left for holidays to Indonesia & Bali. On our return i.e. 28.06.2014 we had checked-in in the room No.06...
Complaint comments Read comments Complaint category Railways

IRCTC - Online ticket booked, ticket not received, but money was deducted (gopal_max)

User
 Dharmavarapu on Jul 2, 2014
Dear Sir,

On 30/6/14 I tried to book the online ticket form Secunderabad to Ongole through my id gopal_max.

The amount was deducted form my standard credit card ( No 4541 9827 6005 5720) and the same was confirmed by the Banker too. Here with I am giving you the Transaction details also.

1. 74056634182418100447893 - Rs. 423.96

2. 74332744182418109272667 - Rs. 424.66

Request you to refund back my money ....
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Excess fare collection

User
 srirenukacoats on Jul 2, 2014
A ticket booked on 21/05/2014 at balasure to coimbatore fare amount rs.2440/- vide pnr no.
643-0336313. But at coimbatore junction excess fare amount rs.2760/- collected vide receipt no.743470 dt.01/07/2014. We feel that more amount has been collected. More over booked
Person monoj kumar id also shown. But the excess fare amount has collected
A copy of booked ticket and excess fare collection receipt are attched for your reference....
Complaint comments Read comments Complaint category Railways

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