IRCTC Customer Care

IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District

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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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IRCTC Complaints & Reviews

IRCTC — Concerned TDR status CR Repudiate

 Umang12 on Oct 5, 2015
I had to travel to kota to attend class on date 29 sep and booked a tatkal ticket on Marusagar express 12977 Birth no 12 coach s6 time departure 7:50 but on that day train got late for more than 6 Hours as i checked till 10 am and then finally filed a TDR but now it says CR repudiate so i request you to resolve the same.I will be obliged. Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 29-Sep-2015 10:20:54 HRS TDR Zone: NORTH WESTERN RAILWAY (NW) Transaction ID: 100000322485861 Cancellation ID: 100000067872983 PNR No 4732430778 Ticket Amount:405.0...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC — Degragation of coach passenger not travelled. Full refund demanded.

 Mehul Lal on Oct 5, 2015
Sir i had to travel to mumbai from patna in train no. 12142, pnr no. 6746306412 and both the tickets were booked in 3rd ac but reaching at patna station we recheked it with the station master and were informed that it has been degraded to sleeper class and we did not board at this ticket and made other tatkal ticket in same train in 2nd ac. We want our full money to be refunded. We have also filed tdr for the same with ref no. 100000068698014 ten mins before the shlcheduled departure. Kindly go though his matter. We'd be highly oblidged....
Complaint comments Read comments Complaint category Railways

IRCTC — Catering guys taking over price in trains

 Pawan Kumar Tiwari PKT on Oct 4, 2015
Hi, Thi is to inform you that catering guys taking more money for water from passenger traveling in Indian railway. It comes under passenger harassment who have no other option for taking waters except Catering guys. Raise a complaint number regarding this and focus on this....
Complaint comments Read comments Complaint category Railways

IRCTC — Reservation thro netbooking is worst

 T Pasupathy on Oct 3, 2015
I have booked 3 tickets in janasadapthi exp from coimbatore to tiruchirapalli on 03/10/2015 .. I selected D9 coach but ticked was booked in D5 why when available ticket is 926? Either D8, D7 coaches can be alloted if not in D9. When there is 926 seats why seat near toilet was allotted? Very bad format and useless web system.Rectify the defects immediately.Since you are collecting taxes you must provide proper service otherwise don"t collect Improve net working system .As a govt dept it is your duty to provide best service to the consumers....
Complaint comments Read comments Complaint category Government Organizations

IRCTC Website — Unable to book TATKAL tixkets everytime

 Prabuking on Oct 3, 2015
I have to go to Chennai from Salem. I login to irctc and give the necessary details to book TATKAL ticket. But after entering the CAPTCHA i got the message "Invali Captcha" for every CAPTCHA I am entering. This is very worse as I am unable to book the tickets. I think there is a fradulant action behind the tatakal booking. Nee a necessary action....
Complaint comments Read comments Complaint category Railways

IRCTC — Compliant for irctc catering service

 badrikrish on Oct 3, 2015
Date of Journey-26.09.2015 Train no:12840, PNR:4732347800. Birth:A1 11 & A1 22 Return journey -29.09.2015 Train no: 12839, PNR:6746542288, Birth:B3 17 & B3 20 Dear Sir, 1. During onward journey(26.09.2015) Tea was sold at Rs.7.00/- per cup and on return journey the same cup of Tea was sold for Rs.10.00/- a cup. There is no response from the manager. 2. During dinner on 30.09.2015 only Two poorie was served with dinner. 3. General cleanliness was very bad. Thanks & Regards, T.KRISHNAKUMAR 9840036015
Complaint comments Read comments [1] Complaint category Railways

IRCTC — Ticket not generated but amount deducted

 Naimul Haq on Oct 2, 2015
I purchased 4 tickets online for HOWRAH to DIGHA by '12857' TAMRALIPTA EXP on 2nd October, 2015 at around 2.00pm. I used my Debit Card of AXIS BANK from-where a sum of Rs. INR 434.20 is debited on 02/10/2015 at 14:06:53 info:PUR/IRCTCAPIN/NEWDELHI (as per SMS recieved in my mobile no. 9830369597). But I found neither any ticket nor any booking history....
Complaint comments Read comments Complaint category Public Transportation

IRCTC — Money deducted but ticket isnot booked

 trayasthi on Oct 2, 2015
Dear sir I had booked a ticket from Howrah to Vasco da Gama journey date 31/12/2015 I made payment through my SBI debit card of amount 1512+bank charges, it took 2 minutes to reach the payment site after that my money was debited from the bank but ticket was not booked it was showing failed transaction please I need my money to be refunded immediately my transaction id is 100000326017853 and train no 18047/AMARAVATHI EXP. HELP ME PLEASE...
Complaint comments Read comments [1] Complaint category Unauthorized charges

IRCTC — Illegal debit of money from my account despite unsuccessful booking of e ticket on irctc app

 Sauraj on Oct 1, 2015
While going through transaction process during e ticket booking on irctc app today i.e. 1st October, money was debited from my account but the app showed a failed transaction. I haven't received any sms nor does the app show anything in the booked history.Please help me as soon as possible as I've lost my hard earned money.This matter concerns me very much.Please do something....
Complaint comments Read comments Complaint category Railways

IRCTC — TDR status showing CR Repudiate

 Kam22 on Oct 1, 2015
Dear Sir/Madam, I had booked a Tatkal ticket from DELHI to BEAS journey date 24Sep2015, but the train got late for more than 3 hours. I had filed the TDR on very next day i.e. 25-Sep-2015 13:14:16PM. The status of TDR showing CR Repudiate. I had to reach Beas before 8.00am on 25/Sep/2015, but the train got late, so I have filled the TDR little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: 6445009535 Transaction ID: 100000067446735 Date of Journey: 24-Sep-2015 Ticket Amount: 772.0 TDR Filing Date: 25-Sep-2015...
Complaint comments Read comments Complaint category Railways

IRCTC — TDR Status : CR Repudiate

 sanket2025 on Sep 30, 2015
Dear Team, Filed TDR for the below journey as the train was late for 6hrs. But still status is showing as CR Repudiate. Please provide the response on the issue and when will money be refunded. Train No./Name: 22105/INDRAYANI EXP PNR No 8461465443 Date of Journey: 19-Sep-2015 From: KALYAN JN (KYN) To: PUNE JN (PUNE)...
Complaint comments Read comments Complaint category Railways

IRCTC — Online ticket booking

 Sowmya C on Sep 30, 2015
I logged in to book the tatkal ticket from Chennai to Secunderabad.
When i am booking available tickets are 308 in Charminar express and 280 in Hyd Express. It took me 2 minutes to go to payment site. by that time status of my ticket is in waiting list 1. So i went to book HYd express there waiting list is 2. Am i mad to believe with in 2 minutes 280+308=588 tickets got booked. So half of the tickets are blocked by the agents itself. So why they keep the facility to book for a common man. Disgusting politics in ticket booking also....
Complaint comments Read comments Complaint category Railways

IRCTC — Poor Services

 vivek jannu on Sep 30, 2015
Hi, tried to do tatkal ticket at 11AM on 30/09/2015 in Pushak from Bhopal to Lucknow, I filled details on IRCTC web with 2 minutes once I clicked on payment processing my money has been deducted, now there is no record where the money is and where is my ticket. then I rang irctc customer services. they said, your transaction was failed and they are refunding money after deduction of services charges plus cancellation. I need my full money back as you havn't provided any services neither I requested to cancel my ticket. pathetic services. My transaction no is 100000324655204....
Complaint comments Read comments Complaint category Railways

IRCTC — Tdr cr registered

 Snehanshu Namdeo on Sep 29, 2015
I have booked a ticket from BPL to KNW on 27 jul, 2015 and Date of Journey was 28 jul, 2015. For reasontrain late for more the 3 hrs, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can send sms to mob no : 9755557232 or drop a mail to Ticket details: DO Transaction :- 28 jul 2015 PNR Number :- 2208085809 Reason For TDR: train late for the 3 hrs TDR...
Complaint comments Read comments Complaint category Railways

IRCTC — Problems faced while cancelling e ticket

 sremthk on Sep 29, 2015
I booked 2 tickets in netravati express from harippad to panvel in third ac coach.My date of jorney was 18 sep 2015.Unfourtunatey i was not able to travel on that day.I wanted to cancel my tickets and tried to log in to the irctc website on 17 sep 2015 at 1500 hrs.I forgot my password.As a last option i tried to reset the password.I was not received any emails regarding the verification code to my registered e mail id.(remyasarathnair@gmail.Com).Then i cntacted the customer care and they replied me there are some technical errors and they will cancel my ticket if i will send an e mail.At 1530 hrs...
Complaint comments Read comments Complaint category Railways

IRCTC — Cancelled Train : Ticket amount not refunded yet

 nikhilvats.7 on Sep 29, 2015
Amount is not yet credited into my account .But My TDR status showing CR Registered Train No./ Name: 14646/SHALIMAR EXP PNR No. 2752463509 Cancellation ID: 100000066889893 Reason For TDR: Train Cancelled Registration No:203150913158 TDR Zone: NORTHERN RAILWAY (NR) Date of Journey:20-Sep-2015 From: Jammu Tawi To Ghaziabad give me response ASAP.. mail id:-
Complaint comments Read comments Complaint category Railways

IRCTC — Train cancellation amount refund

 Kajal singh86 on Sep 28, 2015
I trailing mail to IRCTC last more then one month but my train cancelation amount is not refunded now and also not given proper response My personal detail as on below Name- SUKHENDRA SINGH PATEL Mobile No.-8000638326 Email ID-
Complaint comments Read comments [1] Complaint category Railways

IRCTC — #2119224, Non refund

 vimashraf on Sep 27, 2015
I had lodged a complaint reg.drawing an excess amount of Rs.2685.00 from my account No.67109349804 at State Bank of Travancore while making online reservation of ticket for train No.12081on 26/9/15 for the journey on 22/9/15.the saod amount is not yet refunded. Please do the needful.
Yours faithfully,
Adv.V.I.Mohamef Ashraf
Complaint comments Read comments Complaint category Banks

IRCTC — Flight cancellation money is not refunded to till now. on Sep 27, 2015
My name is JYOTI VERMA & transactions ID is 5100001796. I have booked 4 tickets and then cancelled the ticket after 2 to 3 days due to some reasons. Then i m trying again & again & again on irctc but not receiving my phone. So help me to take my refund.
thanks you
Jyoti verma...
Complaint comments Read comments Complaint category Airlines

IRCTC — Forgot password issue on Sep 27, 2015
Hi, I have submitted forgot password, it was submitted successfully, not received the password till now after 2 attemps ..Any issue with the IRCTC login or no one is their to respond ???? Can anyone help pls My login ID - santhu2372 Email - Santhosh Jain 9900190815...
Complaint comments Read comments Complaint category Travel & Vacations

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