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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Cap of Packaged Drinking Water Bottles found to be Broken

User
 RISHAVVA on Mar 6, 2015
Dear Sir, We are traveling from Surat to Delhi from August Kranti Rajdhani Express ( Train No: 12953 ). The water bottles given to we're found to be with Broken caps. We asked for other bottles but those were also in same condition. Kindly do the needful. Regards, Rishav Bansal...
Complaint comments Read comments Complaint category Railways

IRCTC - online reservation problem

User
 saahilanas on Mar 6, 2015
On 06/03/2015, i want to book ticket for going to agra for my brother journy date 07/03/2015 train name patnp kota 13237. Problem- when i was booking ticket a problem occured a massage displayed "you are only permitted to book 2 tickets between 10am to 12 pm on same ip address." But i could not book a single ticket in such time. Same problem i have faced 2 times more before tw months The question arises Is there a prolem with irctc Or Irctc site could be hacked. I want answer if i can not book tickets through irctc in emergency then why tatkal service on irctc avaiabe, close it or solve...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Captcha issue

User
 Shabarish babu m on Mar 5, 2015
Hi, while booking tickets through irctc the captche is major issue. While login also while going for payment page if we give valid captche also it is showing as invalid. Because of this issue we have missed tickets many times. Kindly resolve this....
Complaint comments Read comments Complaint category Railways

IRCTC - about change new 2nd Ac coach

User
 herry23 on Mar 5, 2015
Dear Sir/mam Train no.18405 puri - ahemdabad express Pnr no..6737415178 coach no.A1 seat no.19 Sir I have been travel in this train & also this coach 5 long years, I have complain abt this coach manually so many times bcz the coach Is very old & bad conditions I think sleepar class coach is much better than this AC coach so plz sir improve coach quality otherwise provide new coach...
Complaint comments Read comments Complaint category Railways

IRCTC - tc/tt not provide seat for me

User
 alapati91 on Mar 4, 2015
pnr no-4825481625, DOJ-1/3/2015, SL, S5, 46. SIR/MAM that day of journy i had booked a ticket. but sonme other person occupied my seat. he starts from tpty and he shows the same no what i shown. then immidiatley i had moved to TC/TT and requestd to provide my seat. he told to me i will come. i am watitng morethan 2 hrs and again go to him and ask about my bearth. he again said that i wll come. " the full night form 8-00pm to 8-00 am the night i had traveld on by standing near foot path" i had already paid money, my bearth was confromed but i am not getting my seat. 4th time i am going to tc/tt...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - unhygienic condition

User
 anshuman93 on Mar 4, 2015
sir, while travelling in train no. 13240 on dated 1/3/2015. i found that condition of coaches is unhygience i.e stink smell is coming out from toilet, toilet paper, hand wash, and water is not available. And insecets were moving freely on the beds. floor of the coaches were dirty . Bad smell are coming from the coaches. please solve the problem immediately....
Complaint comments Read comments Complaint category Railways

IRCTC - No transparancy in refund

User
 manojmgs on Mar 4, 2015
I have booked a ticket, while booking it was showing availability of 140 tatkal seats but within 1 minutes while I have entered payment details My ticket was booked with 55 waiting. Okey no issue, But while refunding money By automatic cancellation they have deducted a good amount of 40 rs + other charges. My concern is that If I am deliberately cancelling my ticket then you may charge, but when unconfirmed e ticket is not valid for travelling why you are booking so many waiting and still much worse that you are charging for it. This is really a loot. Please stop it....
Complaint comments Read comments [2] Complaint category Railways

IRCTC - TDR REFUND REMINDER

User
 Brajesh Singh 97 on Mar 4, 2015
Dear Sir This is the Details of my Ticket. I filed the TDR for 2nd passenger at 21/12/2014 (same day as DOJ), because the train was late more than 3 HRS and passenger not traveled. Thus I file TDR and yet the refund not come in my account. And the details of this tickets is not in my IRCTC Account ID, so i can not check the progress status of refund. PNR:6735698620, TRAIN:12815, DOJ:21-12-14, SL, CNB-NDLS, Dep:10:20, BRAJESH SINGH+1, S12 40, S12 38, Fare:580, SC:11.24+PG CHGS Please help me brajeshenvirotech@gmail.com...
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding collection of password

User
 shubhash bajaj on Mar 3, 2015
Ì have available user id but the password has been forgot by me. During help of password the security question "i.E. Name of pet-" it has been also forgot by me.


Need your help.

Thnx & regards

S k bajaj

My user id is-{skbajaj41} & my registered mail id is- "skbajaj2520@gmail.com"......
Complaint comments Read comments Complaint category Railways

IRCTC - improvement in raiways required

User
 harish2012 on Mar 3, 2015
I have travelled vide 2744308676 in 12478 jammu jat exp S-10 berth number 72. Sir, there was no water available in toilet. No persion has caqmefor cleaning the toilet even single time. Even there was no water in toilet, people were still using that toilet. PM and railway minister say lot on swach bharat, where as on ground reality does not come with only words. you have to show some thing on ground. Rates of item sold in pentry car, rate list may be pasted in all the compartment of coaches to avoid mal functioning. TT's are full of corruption plz look into the matter....
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Refunded amount not reflected in my bank account

User
 Srinivasa Pakala on Mar 3, 2015
Dear Sir,


On 24th of February, using my Syndicate Bank Debit Card, I have made a transaction in IRCTC by booking tickets for my family to go to my native place. This costed me 4462/-INR and the transaction number is 100000179286357 and PNR for the same is 4517739901.


However I have changed my travelling plans later and cancelled the above mentioned ticket on 27th February and expecting my refunded amount back in to my bank account. Today (3rd of March)
when I checked in IRCTC site for the refund status, the status says that the amount has been...
Complaint comments Read comments Complaint category Travel Agents

IRCTC - Not Yet Refunded my Money for WL Ticket

User
 Anil473 on Mar 2, 2015
I had book two tickets from LKO (Lucknow) to NDLS (NDLS) on 21st Feb for the Journey date of 22nd Feb. Out of two tickets one tickets goes to waiting list and one got confirmed.. Now i didn't get refund for another ticket... It has been almost 7 working days...
Complaint comments Read comments Complaint category Railways

IRCTC - wl no,2&3 not cleared PNR no.4304724855 tr.no.12967 BPL-Jp on 2Mar15 sencitizens

User
 SK Ratnakar on Mar 2, 2015
Pnr no.4304724855 booked on 4feb15 for DOJ 2Mar15 tr, no, 12967 in 3Ac for skratnakarM74 and Amita ratnakarF66 wlno.2&3 not cleared although booked about a month earlier.It is quite strange and unbelievable.status remained same even after one month, We had to cancel journey as Etkt remained waiting.Pl look into the system and for any anomaly...
Complaint comments Read comments Complaint category Railways

IRCTC - overcharging of tea/ breakfast by Pantry

User
 AAST on Mar 1, 2015
Details Train:12955 Date and Time: 01/03/2015 8:30 AM PNR 8454728679 The pantry delivery boys were charging Rs.10/- for a standard cup of tea instead of the prescribed Rs.5/- and Rs.50/- for breakfast instead of Rs.30/- All the attendants were hand in gloves in this act and acted rather sheepishly on questioning. I brought this to the attention of the TT as well who refused to take any stand and did not provide the complaint book but just said its a pantry issue. He just accompanied me to the pantry manager / incharge. The pantry manager even after repeated insisting refused to hand over...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC - Refund Not received against TDR

User
 spupadhye on Mar 1, 2015
Dear Sir/ Madam, I had submitted TDR on 26-Oct-2014 19:27:18 HRS, but till date I do not received my TDR amount. Cancellation ID- 100000018910557. PNR Number-6534847878. From- KOAA To- GRD. TDR Status - CR Registered. Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled....
Complaint comments Read comments Complaint category Railways

IRCTC - Deduction of ticket Charges two times for same ticket

User
 rajesh kumar passi on Mar 1, 2015
Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card No.4591510007420008 at the date of 15 Feb. 2015.The transaction id is 100000173257545.but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS 504621036423 IRCTC 2. POS PRCH POS 504611000969 IRCTC...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Amount Debited But NO Booking

User
 GEONA on Feb 28, 2015
In order to book 2S in Janasadabdi 12075 amount 137.47 got debited from my HDFC account, but seat wasn't booked(340+ seats were there). After confirmation page for money transfer, no booking status was shown. Since ticket was not booked, Later I tried again, and was able to book with PNR 4105614437. Refund me with the amount. Date 01-March-2015....
Complaint comments Read comments Complaint category Railways

IRCTC - Reservation could not done online through IRCTC

User
 mohit35 on Feb 28, 2015
I wanted to book ticket today from Lokmanya Tilak terminus to New Cooch Beehar for 29/04/2015. I am surprised that as soon as it was 08:00AM within fraction of seconds, I got waitlist 367 ( 380 seats were available in sleeper class). Same thing happened yesterday too. When I talked to ticket agents they are ready to provide ticket with same detail at the cost of Rs1000 per passenger. How is it possible? I also talked to my other friends. They told me that they are also experiencing same incidents. Please do something immediately....
Complaint comments Read comments Complaint category Railways

IRCTC - ticket not booked but amount deducted and status showing refund sent to bank but amount is not credited in my account

User
 INDRAJIT.MCA on Feb 27, 2015
sir my irctc user id is centhia96 and i was booking ticket at 11 feb 2015 but amount is deducted from my bank and ticket is not booked.now status showing send to bank but amount is not credited i have my bank passbook latest transaction as proof.i am sending the photocopy of pass book....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Refund Not received against TDR

User
 Mukeshkrsinha on Feb 27, 2015
Dear Sir/Madam I have submitted my TDR on 25-Jan-2015 21:06:33 HRS, but till date I do not received my TDR amount. Transaction ID: 100000127392283 Train No./ Name: 13132/ANVT KOAA EXP PNR Number: 2741331625 Date of Journey: 25-Jan-2015 From: PATNA JN (PNBE) To: BANDEL JN (BDC) Class: THIRD AC (3A) Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Status: TDR Repudiate Cancellation ID: 100000032015934 TDR Zone: EASTERN RAILWAY (ER) Registration No: DER300115W27721 Repudiate Date: 21-Feb-2015 Reason for Repudiate TDR: No EDR has been fed against the...
Complaint comments Read comments Complaint category Railways

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