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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Fraud transaction through fraud agent

User
 arkagt29 on Oct 30, 2014
I paid 2900 to agent named Arka Chatterjee through cash deposit to the following account to book tickets to NJP. He has bought the ticket and send me through mail and sms but now he has canceled the ticket and he is not picking up the phone. Kindly help/suggest. A/c Name: Keya dutta A/c: 33211471433 sbi branch: bijoynagar IFSC: SBIN0014529. PNR:6535022395...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC #435378 : Print of Old tickets Not available

User
 Abhijujn on Oct 30, 2014
Hello, I have booked my tickets through IRCTC for travelling purposes. To avoid paper wastage, I have always used mobile SMS services while travelling, never took print of any tickets. Now, I would like to print my tickets to claim LTA in my organization but I am not able to see booked history into IRCTC system. History is not available either in new site or in old. Please can someone let me know, how can I get print of tickets. I do have PNR numbers in my mobile SMS with me, with that help?...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Two tatkal tickets booked on same person

User
 anujpal24 on Oct 30, 2014
Hi my name is Anuj Pal. I had booked one tatkal ticket by IRCTC website from ADI to BPL but due to some technical error site gets stuck and didnt respond. Again I tried to book same ticket but this time my ticket was booked but previous ticket was also got confirmed. Now I have two tatkal ticket for single person. IRCTC should put some validation over Tatkal scheme so only one ticket should allow per person. Here's the details for two tatkal ticket. PNR: 8329287003 TRAIN:11463 Seat: S9, 51, Anuj Pal FARE:450.0 SC:11.24 PNR: 8451567626 TRAIN:11463 Seat: S9, 38, Anuj Pal FARE:450.0 SC:11.24 I...
Complaint comments Read comments Complaint category Railways

IRCTC - REFUND ON CANCELLED TICKETS

User
 Sumanth Munnangi on Oct 30, 2014
Hi, I have cancelled my to and fro travel tickets between Hyderabad and Chennai on 16th October. The PNR numbers are : 1) 4719803351 2) 4166113522 The cancellation IDs are: 1) 100000017058680 2) 100000017058673 It's been two weeks but I haven't got the refund yet into my bank account....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - balance deducted bank account not refund fund

User
 hemant999 on Oct 30, 2014
hi i am hemant varma 9039560992 my irctc account id hemant0155 last 21 octomber 2014 indore to kanpur tatkal ticket book but ticket not available seet to tickets are not give me but my balance 861.24 deducted in my bank of india account my money is not receved me 30/10/2014 my Transaction ID 100000101654702 plz help me...thank you...
Complaint comments Read comments Complaint category Railways

IRCTC - Missed Train due to wrong information provided by Railwal Enquiry 139

User
 yash2k14 on Oct 30, 2014
Hi, We had one waiting window ticket with PNR 246-4613172 and other confirmed online booked ticket with PNR 2162088807 for SPC DELHI PASS with Train No. 54075 on 26th October, 2014.We both missed the train due to wrong information provided by Railway Enquiry no 139. My sister called 139 around 7 p.m. and came to know that SPC Delhi PASS is running late by around 1 hour from its scheduled departure and then I called at 7:33 p.m.to enquire about the status of the train and I was informed that the train is running late by around 1 hour 30 minutes from its scheduled departure time 7:53 p.m.So when...
Complaint comments Read comments Complaint category Railways

IRCTC - higher price charged at the train no 12510

User
 somnathc on Oct 29, 2014
We were travelling by train no 12510 from Rampurhat to Bangalore. We boarded the train on 27th October 2014. Price for the food were charged higher than the price list price. Example :- Tea - Rs. 10 Water Rs. 20 Breakfast Rs. 40 Veg Lunch Rs. 100. The service boy's name was Shadhu Charan Thakur....
Complaint comments Read comments Complaint category Railways

IRCTC - How to file TDR and Refund

User
 raomanelli on Oct 29, 2014
Respected Sir/Madam, 1. With reference to:--- a) My transaction ID:100000091708333 Train No:12805 / JANMABHOOMI EXP PNR No:6732989824. b) My transaction ID:100000091708363 Train No:22880 / TPTY BBS SF EXP PNR No:4200917922 2. I have not completed my onwards and return journey due to HUDHUD cyclone at visakhapatnam. Due to non availability of power at visakhapatnam i am unable to file the TDR for the above said transaction. 3. It is requested that kindly process to get the my ticket amount and same may be debited to my account at the earliest. I am herewith enclosing my ticket copy...
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket not booked but Amount deducted from my bank of Rs.436

User
 loveyagra on Oct 29, 2014
I am trying to book ticket from IRCTC website but my ticket not booked and my account balance of Rs.436 deducted from bank. I am confused why deduct from my account when ticket not booked. Please refund my amount in my bank account. My Transaction ID- 100000106315757. Transaction Id- 100000106315757 Transaction Date - 29 Oct, 2014 Train No.14866/Marudhar Express Date of boarding - 05 Nov, 2014 Please refund my amount of Rs.436, it's urgent required my amount. LOVEY VERMA 9410000480 loveyagra@gmail.com Agra...
Complaint comments Read comments Complaint category Railways

IRCTC - Cancelled ticket

User
 0rk on Oct 29, 2014
Hello IRCTC team, I had booked a ticket PNR No: 6434509829 from DELHI (DLI) to NANGAL DAM (NLDM) for 26 October 2014, Train No./Name: 14554 / HIMACHAL EXPRESS Transaction ID: 100000080082548 I have cancelled the captioned ticket.but amount has not been credited to my account.Kindly refund my money as soon as possible....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - refund of tatkal ticket due to train being very late

User
 shasri on Oct 29, 2014
The details of the ticket for which refund is needed is given below. The ticket was confirmed in tatkal . Although confirmed tatkal ticket is not cancelled, but there is a clause in the railway rules that if the train is late by more than 3 hours, money is refunded. For your information I cancelled the ticket only after knowing from your site that the train was 7 hours late from the starting station itself, afterwards during its journey it was more than 10 hours late. Pls. don't give me excuses that the tag of cancellation was not attached etc., etc. because once your NETS site was showing...
Complaint comments Read comments Complaint category Railways

IRCTC - Train canceled but refund not issued

User
 gops2009 on Oct 29, 2014
Hi, I had booked tickets for 09724 premium train to nagpur from chennai. But the train got canceled and i was informed only 2 hours before the departure. I tried to file TDR/cancel the ticket but was unable to do so. So i thought, since railways has canceled the train, they will directly issue the refund. But its been close to 2 weeks since i received the refund. Now when i called irctc and checked, they tell me i should have canceled the ticket within 72 hours. Thats the rule and now we cannot issue the refund. how would a customer know all the rules. while canceling the train, they should have...
Complaint comments Read comments Complaint category Railways

IRCTC - Misleading "Boarding Point" Option

User
 vishnupv on Oct 29, 2014
On 27-October, I was threatened to be fined by a TTE(HARI KRISHNAN) because I boarded from the Booking station. I had kept the Next station as a Boarding Station. I have booked ticket from QLN to SBC and kept Boarding station as CGNR. But I boarded from QLN. He took 400Rs in bribes and left me travel in peace. PNR number: 4513350357. My contact ID: Vishnupv@gmail.com...
Complaint comments Read comments Complaint category Unauthorized charges

IRCTC - IRCTC Flaw in booking of Tatkal Tickets

User
 silvester21 on Oct 28, 2014
I have recently booked a tatkal ticket on IRCTC website and happened to be the disastrous day for me. Transaction ID : 100000103790595 PNR: 4201548070 The rule says the Tatkal ticket can be booked 24 hours before your "Journey Date". This ticket was booked on October 25, 2014 for Journey on October 26. This was the date selected while searching for tickets. Even the search results showed the available tickets for the requested date. But to my surprise, the ticket was booked for October 27, 2014 !!! How can that be allowed ?? That is 48 hours ?? To our dismay, we did not look into the journey...
Complaint comments Read comments Complaint category Railways

IRCTC - regarding refund of cancelled tickets

User
 nish71 on Oct 28, 2014
I have booked 3 tickets for 5 people on 5/10/14 but due to some reasons I have cancelled the tickets on 12/10/14 and its been 16 days but still the amount has not been refunded.the details of the cancelled tickets are- 1)ahmedabad to somnath Train no.11464, pnr no. 8328615681, journey date is 26/11/14, total charge is 3472rs 2)somnath to dwarka Train no.19251, pnr-8728439820, journey date is 27/11/14, total charge is 3347rs 3)dwarka to ahmedabad Train no.16337, pnr no.8728439741, journey date is 29/11/14, total charge is 3697 rs All the tickets are booked on 5/10/14 and cancelled...
Complaint comments Read comments Complaint category Railways

IRCTC - Transaction No.100000102969748/Train No.11041

User
 valli.kevin on Oct 28, 2014
Dear Sir/Madam, An amount of Rs.706.24 been debited from my Indian Bank account through net banking on 24th October'14 while booking a tatkal ticket from Mumbai to Chennai, journey date 25-10-2014. But it showed as bank rejected in IRCTC and it's not been booked. Request you to kindly refund the amount to me....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Allotment of Seats in trains

User
 mkramprasad on Oct 28, 2014
Allotment of seats through IRCTC is not proper. When two members that too senior citizens prefer two seats for their convenience at window side IRCTC allots seats at different places . I am a regular traveller between Chittoor CTO and Krishnarajapuram ( KJM) Bangalore. When ever we go for online booking of tickets they use to give one window seat and the other at three seats away or before. For example today ( 28-10-2014) I had booked two tickets through IRCTC vide PNR No. 4101636261 from KJM to CTO.( 2S) . in train No. 22617 for 3-11-2014. Seats are allotted as 50 and 54 D3 coach. It is very much...
Complaint comments Read comments Complaint category Railways

IRCTC - Lost My moneyduring tatkal ticket booking

User
 styen18110 on Oct 28, 2014
On 25th oct 2014 i tried to book my ticket from guntur to bhubaneshwar through debit card.First i got message that the payment was successful but my ticket was not booked and it showed that transaction dropped.I dont understand what is meant by it.And when will get my money i lost Rs.577.49 /-.Transaction Id is 100000103597514 and my bank account number is 33969445898 and it is state bank of india.Get me out of this problem...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - AMOUNT DEDUCTED BUT TICKET NOT BOOKED

User
 abhi021090 on Oct 28, 2014
Dear Sir/Madam, Today 28-10-2014 I tried to book a ticket from CALICUT TO CHENNAI on 27-11-14 through Net Banking. While the time of payment its shown that You Request Is rejected and an amount of 396.24 is deducted from my SBI account :31184711333. Please let me know the solution for this.Where my money gone ??....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Amount deductect from bank but ticket not generated by IRCTC

User
 shekhawat7764 on Oct 28, 2014
Sir/Madam My amount of Rs 286 has been deducted by SBI Bank Meerut Cantt branch vide ID No "0932443468IG00BHIKB6 TRANSFER TO 30338421988 SBI I.R.C.T.C. COLLECT" through net banking on 11 Oct 2014 and transaction charges also deduct by bank of Rs 11.24 vide ID No "ICH13107190000000IG00BHIKB6 Commission of IG00B" on 13 Oct 2014 but ticket has not been booked by IRCTC. You are requested to please solve the problem and refund my money....
Complaint comments Read comments [1] Complaint category Railways

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