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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - not get my refund yet

 sumit bonny on Aug 28, 2014
sir i was booking a ticket on 7th august from banglore city (SBC) to arsikere(ASK) but the payment was failed.i want to inform you that i have not got my refund yet.i have already made a contact wth you but you told me that the failed payment was not your fault it was done by my bank.i have already contact to my branch and they show me that the failed payment was done by you. so i want my refund of 201rs i am providing you my Transaction ID 100000047567656. please chek it and refund my money as soon as possible....
Complaint comments Read comments Complaint category Railways

IRCTC - stupid ad coming on the way while booking

 Shree Nidhi Marathe on Aug 28, 2014
I can think this as the most stupid and irritating error that a web developer or ad poster can do. Please see the photo attached and you get to know what is the problem. The ad window comes in between and blocks the time/date selection!!! Unfortunately the time/date cannot be edited !!! it can only be selected from the drop down Calender !!...
Complaint comments Read comments Complaint category Railways

IRCTC - TDR Repudiate

 Akhlesh Gupta on Aug 28, 2014
I had file an TDR, details are below, PNR No : 2460133995 Date of Journey : 29-Jun-2014 Reason for TDR : After Charting no room provided. Cancellation ID : 100000002722662 Registration no : DNR050714W05419 Yesterday TDR status changes to TDR Repudiate. And no reason was given for repudiate. My concern is, when i had not given seat, so why they are charging for the same. They should refund the money. Request you to please look into issue, as it is a serious concern. Thanks, Akhlesh gupta...
Complaint comments Read comments Complaint category Railways

IRCTC - claim case

 kmlshsau on Aug 27, 2014
I had booked my ticket on 12 July 2014 for the journey on 19 July 2014 from Jodhpur to Ahemdabad for giving the competition exam of SBI clerk was held on 20 July 2014 at 1:00pm in Indus University. I still have a call letter of that exam. But when I reached railway station and wanted to go to my reserved seat, I shocked there is no seat which I reserved by IRCTC.My seat was allocated to someone else that person get reservation on that morning and I reserved that seat 7 day before than also that seat is allocated to someone else.I and my husband was totally sad and could not understand that what...
Complaint comments Read comments Complaint category Railways

IRCTC - poor maintenance in toilet area

 balaksrishnan on Aug 26, 2014
sir, I travelled from Chennai Central to Nagpur on 23-8-2014 by Train No. 12669 (Ganga Kauveri Express, Coach No. S3 Seat No. 9, 10, 11) along with my aged mother and sister. I feel very poor maintenance in cleanness and Tube Light fused due to darkness my mother feld down in toilet and get sicked. Such a long travel trains are should be properly maintained or our people will loose the confidence in our Railway services. In my return journey I experienced more inconvenience. (Toilet, Old Compartment, Not Cleaned) (Train No. 22404 New Delhi - Pondicherry Express Coach No. S5 Seat No. 5 &...
Complaint comments Read comments Complaint category Utility Services

IRCTC - Refund related to cancelled train

 vikas6066 on Aug 26, 2014
Dear sir,
I have booked two tickets for Ranchi through irctc from Howrah to Ranchi.But that train got cancelled by railway at the day of departure but no information given by railway about this.When i reached station then i found that train was cancelled.
Here are the details of two tickets:
1. PNR 6132631176 Transaction id 100000047873001 Train No-22891 DOJ-9/8/2014
2. PNR 6332563522 Transaction id 100000046499727 Train No-22891 DOJ-9/8/2014.
I talked with IRCTC but they are telling you did not cancelled the ticket and now time is over for cancellation so...
Complaint comments Read comments Complaint category Railways

IRCTC - The steps to board and alight the Trains are dangerous

 reena Peter on Aug 26, 2014
Hello Sir/Madam, This is with regards to my recent journey to nagapatnam (tamilnadu) via Nagore express. We boarded the train from Chennai station and the journey was good and pleasant, however when we reached Nagapatnam station (where we were supposed to get down), my Mom had a terrible fall from the steps while alighting as the steps were muddy and slippery due to rains and her leg was stuck between the gap of the train, with great difficulty and help from other fellow passengers we managed to pull her leg out from the gap, however she injured her feet badly, later when i observed i did notice...
Complaint comments Read comments Complaint category Railways

IRCTC - no refund on train got late more than three hours TDR

 mohit26 on Aug 26, 2014
par 2736085095, transaction id 100000042791969, Sir, I had filled the TDR as my train got late more than 4 hours, according to irctc rule if train got late more than three hours full amount will be refunded but it shows CR repudiate and I had filled the TDR before leaving station when i was decided not to travel with reason train got late more than 3 hours . when train actually got late more than 4 hours and i had filled the TDR after 3 hours of train late at the station then why they shows CR repudiate status ... ???, they should to refund my amount please sir help me ... :'(...
Complaint comments Read comments Complaint category Railways

IRCTC - Unable to Book General Ticket

 sanehu on Aug 25, 2014
Hi, I am unable to book ticket from my office PC. I am getting error message "You are permitted only 2 ARP Tickets between 08:00 AM to 10:00 AM per IP Address". Though I have not even booked single ticket. Is it something to block the common people to book the ticket? What's the use of this website if unable to book ticket. It's just benefiting the agent. This was not something committed by rail minister....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Refund for the canceled ticket

 Enesbe on Aug 25, 2014

I booked the ticket from Vijayawada (BZA) to Tiruvannamalai (TNM) on 8th July 2014. Today is 25th August 2014. The amount has not yet credited into my account. Please look into the matter

TDR Transactions
Cancellation ID 100000003821222
PNR Number 6629838528
Date of Journey 11-Jul-2014
TDR Filing Date 10-Jul-2014 16:52:22 HRS

Thanks and Regards
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Amount not refunded to my account

 madhuadepu on Aug 25, 2014
I am not getting refund amount till now. Can you please let me, how much time will they take to refund? I am expecting a positive action on this & Awaiting for your final revert. *PNR No: 4611301727 *Train No. & Name : 17406/Krishna EXP Date & Time of Booking : 17-jul-2014 Transaction ID: 100000035292652 From: Secunderabad JN (SC) Resv. Upto: Tirupati (TPTY) Date Of Journey : 01-Aug-2014 pls refund me as earliest. kindly help me....
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding cash deduction without reason

 Angada on Aug 25, 2014
Dear Sir,
I am Angada Naik. From my bank a/c 3 times cash deducted by irctc without any reason.The details are as under.
1. 11/08/2014 Rs.838.72, Ref no: 422371000996
2. 13/08/2014 Rs.327.49 Ref no: 422584276167
3. 21/08/2014 Rs.848.72 Ref no: 423309319042
Kindly take the above into your consideration and do the needful.

With Regards,
Angada Naik
Complaint comments Read comments Complaint category Other

IRCTC - Physically assulted by the Pantry Manager on the Passenger ( Train no- 12282 - NDLS -BBS Duronto )

 Sandeepsahoo on Aug 25, 2014
I Sandeep Kumar Sahoo would like to state that, I was travelled from NDLS to BBS vide Train no - 12282 PNR - 2361578958, S1, 31 on 14th Aug 2014 along with the other passengers. - Initially Pantry person has provided the unhealthy foods to the passengers. (Dead insects inside the food, expiry Sause along with the snacks. - While we asked the pantry boy for the same, he ignored and did not turned around . - Then while at 1.15 P.M near by cuttack railway station we asked for the water bottle as the train was late running by more than 2 hours but the pantry person did not provided the same. -...
Complaint comments Read comments Complaint category Food

IRCTC - cancellation of tickets without our knowledge

Hello Sir/Madam, My user id is "aennambi" I've booked a ticket for the date of journey on 23-08-2014 and another ticket on 27-08-2014 as detailed below. 1) 23-08-2014 416-5232343 TPJ-MS ROCKFORT EXPRESS 2) 27-08-2014 426-5368932 TPJ-MS ROCKFORT EXPRESS Both the tickets were cancelled without our knowledge and we came to know from the SMS only. We are aware that we haven't disclosed our password or user-id to anyone. This leads to a great mental agony. We wish to know the source of cancellation i.e., IP address from where the action took place and if any. Please do the needful....
Complaint comments Read comments Complaint category Unauthorized charges

IRCTC - No proper display or information of train arrival timings at SURAT staion

 bramesh on Aug 24, 2014
Waiting since 12:45 hrs. on 24th AUGUST 2014, at Surat Railway station to catch Train No. 19064 JSM BDTS EXP. There is no proper information or Board display of Train No., Train arrival/departure timing of the said train at the surat station and also there is even no announcement of the train arrival. Also enquiry counter persons, not responded properly and not given correct information about the train arrival. But on enquiring with some friends in Mumbai to check the train running status in Internet, I got the information that the train has already departed from Surat and now it is running...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund not received for cancellation id 100000034292401

 Pinky1976 on Aug 24, 2014
Dear Support Team, We hv filed TDR for our journey on 31st July by Sewagram Exp from Thane to Nagpur. The train was cancelled bcz of heavy rains. The details are as follows: PNR No 8126085195 Train no: 12139 Train name: Sewagram exp Coach B3 1, 2, 4, 7 Date :31/7/2014 TDR Transactions Details Transaction ID: 100000034292401 Train No./ Name: 12139/SEWAGRAM EXP PNR Number: 8126085195 Date of Journey: 31-Jul-2014 Date Of Boarding: 31-Jul-2014 Date of Booking: 16-Jul-2014 From: THANE (TNA) To: NAGPUR (NGP) Boarding At: THANE (TNA) Resv Upto: NAGPUR (NGP) Quota: GENERAL (GN) Class: THIRD...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - waiting list ticket 250 can be confirmed , then why irctc allows

 ram.patnaik on Aug 23, 2014
Hello Sir, I have booked the ticket of status PQWL/135 . Will it conform ??? If it will not conform then why you are allowing to book the ticket above 50/100 WL . I can see most of the ticket allowed for above 250 WL . Will all 250 wl ticket will conform ??? If we cancel you will charge 30 rupee per person not for ticket . this is again loss for us . I traveled on 14-Aug-2014, train no 12863, Its SL coche but in train i can see it look like General buggie. I didnt get space to stand or walk . No TT are saying nothing . I think they might be taken bribe . Scord came they also not acting...
Complaint comments Read comments Complaint category Railways

IRCTC - Still i have not received my refund

 illu praveen on Aug 23, 2014

Dear Support Team,

As per your web-link status you have processed refund on 15th Aug, 2014 against cancellation ID 100000007943747, but still I have not received the refund for the same.

PFB is the screenshot of the web-link and my bank statement where the amount of Rs. 570/- is not reflecting.

Please look-into the issue and revert ASAP.

Email ID:
User ID : illu4u...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund for failed ticket booking

 mohit.singh12321 on Aug 23, 2014
Date of booking -14/08/2014
Transaction id - 100000053869280igy1853215 transfer to 65198955473 integration of new e-t
Irctc id -mohitsin
Name of account- abhishek khare
Amount transacted-1221.24
Ticket destination- kanpur to guwahati...
Complaint comments Read comments Complaint category Railways

IRCTC - didn't get refund on online ticket booking

 santosh ranjan mishra on Aug 23, 2014
I didn't travel through the train in which I had booked my birth online. I have still didn't get refund from Irctc/bank. Please give preference to my problem. I am adding all my travelling details. PNR No. - 4465199844 Transaction Id. - 100000045320316...
Complaint comments Read comments Complaint category Online Shopping

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