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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - A/C never works in the Double Decker Train

User
 Joseph Ashok on Oct 31, 2014
Hi, I am frequent traveller in the Bangalore, Chennai route. I get for frustrated to realize that the Air condition is being either put off of switched off, causing inconvenience to passengers. I am really suffocating now, right now as i am in the train. Take it seriouslly. Thank, Joseph...
Complaint comments Read comments Complaint category Lawyers and Attorneys

IRCTC - Failed to Cancel of train ticket PNR: 6731 147 474

User
 RojeshArun on Oct 31, 2014
Hi IRCTC, I have book a ticket from Visakhapatnam till K R Puram .Date of journey 13 Oct 20I 4 .The train was cancelled due to the natural disaster hudhud and I couldn't canceled my ticket as communication was totally failed. I've called Irctc customer care, I didn't get good response. Please refund my money....
Complaint comments Read comments Complaint category Railways

IRCTC - too many rats in 2AC compartment

User
 Rakesh Pandita on Oct 31, 2014
HI All, I was travelling from jammu to pune bearing PNR NO : 2164103463, train no 11078, date : 28-10-2015, class : 2AC Seat no : A1 26. In jammu all passengers put their luggage below their seats, on next day one passenger came to know that her luggage were bitten by rats . Suddenly i checked my luggage & found my 2 bags were bitten by rats . I informed attendant & he replied that we know compartment is full of rats . Train has reached from pune to jammu then again jammu to pune but no action has taken . I have submitted complaint to TC and told me he will submit the report...
Complaint comments Read comments Complaint category Railways

IRCTC - No refund of AC-2 tier tickets

User
 mitulmun on Oct 31, 2014
I had booked an AC-2 ticket from Ahmedabad to Udaipur (ADIJ-UDZ) in Train: 19944. My date of journey was 22-10-2014. On reaching the platform on the date of journey, I was told by the railway staff that there would be no AC coach in the train till December and the same has been informed to IRCTC as well but they keep on selling the AC tickets. The railway staff didn't care to tell me that which coach I have been assigned. After going through a number of lists outside the coaches, I found my name on one of the sleeper coaches and boarded the train. When the TTE came, I along with some other passengers...
Complaint comments Read comments Complaint category Railways

IRCTC - Filed TDR but No Fund

User
 Srini75 on Oct 31, 2014
Hi, I booked ticket through IRCTC online for Train 15901 / DIBRUGARH EXP PNR4301088456 for my Father Sr.Citizen The train was delay by 16.50 hrs from actual departure time was 23.55PM on 13Oct2014 so next day by 4.30PM. Due to hude hude cyclone it delays by 16.50 hrs. Note: The above train delay was announced at 14Oct2014 by 5.30AM. - First announcement The train delay was announced initially by 2 hrs from departure time so my father was waiting upto 2.30AM on 14 Oct2014 Second Announcement The 2nd announcement was made at 4AM that 1 hr delay still my father...
Complaint comments Read comments Complaint category Railways

IRCTC - No/delayed response from IRCTC regarding TDR

User
 harsh kashikar on Oct 31, 2014
1. I had booked 2 tickets from Pune to Nagpur for same date, 1- 3tier AC (waitlist) and 1 - sleeper class (confirmed). 2, When the chart got prepared, my AC ticket got confirmed. 3. I filed TDR for cancelling sleeper class ticket couple of hours before the train departure. 4. IRCTC's reply on my TDR request was that TDR is rejected with the reason ""As per chart, passenger has travelled" 5. When enquired more, IRCTC asked me to provide proof of not travelling on that PNR 6. I have provided PNR number of my AC class ticket as an alternate travel proof 7. Since then, IRCTC has not replied back...
Complaint comments Read comments Complaint category Railways

IRCTC - Money Not Refunded after several attempts

User
 Ashu Kr G on Oct 30, 2014
My money has not been refunded, why is irctc or rail department doing this kind of misbehaviour to me. Case is crystal clear and still im not getting my amount back...Please forward this case to your concerned authoroties and refund my money at the earliest, now this has been the height of toleranace for me...I will defenately take the action against this if not resolved early.. Ph-7838120124 PNR No:2241251787 I have also mailed to courier department of IRCTC but no reply was given, I am attaching screenshot of email as a proof....
Complaint comments Read comments Complaint category Railways

IRCTC - ticket not booked, money deducted from SBI accnt and message shows Rejected from bank

User
 sangram keshari on Oct 30, 2014
while doing ticket of my 4 members (father mother uncle and aunt)from mumbai to berhampur on konark express(train number 11019) on dt 29th december 2014, money deducted from my SBI account and ticket not booked and IRCTC messages shows Rejected from bank. please refund my money as early as possible...
Complaint comments Read comments Complaint category Railways

IRCTC - Fraud transaction through fraud agent

User
 arkagt29 on Oct 30, 2014
I paid 2900 to agent named Arka Chatterjee through cash deposit to the following account to book tickets to NJP. He has bought the ticket and send me through mail and sms but now he has canceled the ticket and he is not picking up the phone. Kindly help/suggest. A/c Name: Keya dutta A/c: 33211471433 sbi branch: bijoynagar IFSC: SBIN0014529. PNR:6535022395...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC #435378 : Print of Old tickets Not available

User
 Abhijujn on Oct 30, 2014
Hello, I have booked my tickets through IRCTC for travelling purposes. To avoid paper wastage, I have always used mobile SMS services while travelling, never took print of any tickets. Now, I would like to print my tickets to claim LTA in my organization but I am not able to see booked history into IRCTC system. History is not available either in new site or in old. Please can someone let me know, how can I get print of tickets. I do have PNR numbers in my mobile SMS with me, with that help?...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Two tatkal tickets booked on same person

User
 anujpal24 on Oct 30, 2014
Hi my name is Anuj Pal. I had booked one tatkal ticket by IRCTC website from ADI to BPL but due to some technical error site gets stuck and didnt respond. Again I tried to book same ticket but this time my ticket was booked but previous ticket was also got confirmed. Now I have two tatkal ticket for single person. IRCTC should put some validation over Tatkal scheme so only one ticket should allow per person. Here's the details for two tatkal ticket. PNR: 8329287003 TRAIN:11463 Seat: S9, 51, Anuj Pal FARE:450.0 SC:11.24 PNR: 8451567626 TRAIN:11463 Seat: S9, 38, Anuj Pal FARE:450.0 SC:11.24 I...
Complaint comments Read comments Complaint category Railways

IRCTC - REFUND ON CANCELLED TICKETS

User
 Sumanth Munnangi on Oct 30, 2014
Hi, I have cancelled my to and fro travel tickets between Hyderabad and Chennai on 16th October. The PNR numbers are : 1) 4719803351 2) 4166113522 The cancellation IDs are: 1) 100000017058680 2) 100000017058673 It's been two weeks but I haven't got the refund yet into my bank account....
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - balance deducted bank account not refund fund

User
 hemant999 on Oct 30, 2014
hi i am hemant varma 9039560992 my irctc account id hemant0155 last 21 octomber 2014 indore to kanpur tatkal ticket book but ticket not available seet to tickets are not give me but my balance 861.24 deducted in my bank of india account my money is not receved me 30/10/2014 my Transaction ID 100000101654702 plz help me...thank you...
Complaint comments Read comments Complaint category Railways

IRCTC - Missed Train due to wrong information provided by Railwal Enquiry 139

User
 yash2k14 on Oct 30, 2014
Hi, We had one waiting window ticket with PNR 246-4613172 and other confirmed online booked ticket with PNR 2162088807 for SPC DELHI PASS with Train No. 54075 on 26th October, 2014.We both missed the train due to wrong information provided by Railway Enquiry no 139. My sister called 139 around 7 p.m. and came to know that SPC Delhi PASS is running late by around 1 hour from its scheduled departure and then I called at 7:33 p.m.to enquire about the status of the train and I was informed that the train is running late by around 1 hour 30 minutes from its scheduled departure time 7:53 p.m.So when...
Complaint comments Read comments Complaint category Railways

IRCTC - higher price charged at the train no 12510

User
 somnathc on Oct 29, 2014
We were travelling by train no 12510 from Rampurhat to Bangalore. We boarded the train on 27th October 2014. Price for the food were charged higher than the price list price. Example :- Tea - Rs. 10 Water Rs. 20 Breakfast Rs. 40 Veg Lunch Rs. 100. The service boy's name was Shadhu Charan Thakur....
Complaint comments Read comments Complaint category Railways

IRCTC - How to file TDR and Refund

User
 raomanelli on Oct 29, 2014
Respected Sir/Madam, 1. With reference to:--- a) My transaction ID:100000091708333 Train No:12805 / JANMABHOOMI EXP PNR No:6732989824. b) My transaction ID:100000091708363 Train No:22880 / TPTY BBS SF EXP PNR No:4200917922 2. I have not completed my onwards and return journey due to HUDHUD cyclone at visakhapatnam. Due to non availability of power at visakhapatnam i am unable to file the TDR for the above said transaction. 3. It is requested that kindly process to get the my ticket amount and same may be debited to my account at the earliest. I am herewith enclosing my ticket copy...
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket not booked but Amount deducted from my bank of Rs.436

User
 loveyagra on Oct 29, 2014
I am trying to book ticket from IRCTC website but my ticket not booked and my account balance of Rs.436 deducted from bank. I am confused why deduct from my account when ticket not booked. Please refund my amount in my bank account. My Transaction ID- 100000106315757. Transaction Id- 100000106315757 Transaction Date - 29 Oct, 2014 Train No.14866/Marudhar Express Date of boarding - 05 Nov, 2014 Please refund my amount of Rs.436, it's urgent required my amount. LOVEY VERMA 9410000480 loveyagra@gmail.com Agra...
Complaint comments Read comments Complaint category Railways

IRCTC - Cancelled ticket

User
 0rk on Oct 29, 2014
Hello IRCTC team, I had booked a ticket PNR No: 6434509829 from DELHI (DLI) to NANGAL DAM (NLDM) for 26 October 2014, Train No./Name: 14554 / HIMACHAL EXPRESS Transaction ID: 100000080082548 I have cancelled the captioned ticket.but amount has not been credited to my account.Kindly refund my money as soon as possible....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - refund of tatkal ticket due to train being very late

User
 shasri on Oct 29, 2014
The details of the ticket for which refund is needed is given below. The ticket was confirmed in tatkal . Although confirmed tatkal ticket is not cancelled, but there is a clause in the railway rules that if the train is late by more than 3 hours, money is refunded. For your information I cancelled the ticket only after knowing from your site that the train was 7 hours late from the starting station itself, afterwards during its journey it was more than 10 hours late. Pls. don't give me excuses that the tag of cancellation was not attached etc., etc. because once your NETS site was showing...
Complaint comments Read comments Complaint category Railways

IRCTC - Train canceled but refund not issued

User
 gops2009 on Oct 29, 2014
Hi, I had booked tickets for 09724 premium train to nagpur from chennai. But the train got canceled and i was informed only 2 hours before the departure. I tried to file TDR/cancel the ticket but was unable to do so. So i thought, since railways has canceled the train, they will directly issue the refund. But its been close to 2 weeks since i received the refund. Now when i called irctc and checked, they tell me i should have canceled the ticket within 72 hours. Thats the rule and now we cannot issue the refund. how would a customer know all the rules. while canceling the train, they should have...
Complaint comments Read comments Complaint category Railways

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