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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - TDR Refund Complaint with Transaction ID:100000214042875 and Cancellation ID:100000043283643

User
 subhas_jnn on Jul 3, 2015
Hi Team, I have not travelled on 17th April as the tkt was in RAC status and about 30 min. before the actual depature of the train I filed TDR to get my money back and you people have rejected my TDR due to TTE mistake as one of the RAC passenger would have travelled and TTE would have made the mark on my name by mistake. My point over here is why would I file a TDR before departure of a train if I would have planned to travel. Please refund my TDR amount immediately. Thanks, Subhash Kumar Singh 91-8100767300...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Filed TDR For Money Refund

User
 skd1400985 on Jul 3, 2015
PNR No. 6641286406, Transaction ID - 100000231108818. Train No. 13141, Tishta Torsha Exp. Dated, 13.06.15, From Nabadwip Dham To Malda. Dear Sir, I Like To Inform You That, the above Train was diverted through Bandel, Bardhaman instead of Nabadwip, Katwa Etc. I dont Know the reason, and same day I Filed TDR as per your rule of Refund & after 7 Days I got only 48% of total value of Ticket. But why ? You Should Refund 100 % of Ticket Value. That was your ( Railway's ) mistake. Yes, you can divert your Train from any rout, but you have to inform to the Respective Passenger in advance, you can refund...
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Non refund of amount on cancellation of ticket

User
 DA44 on Jul 3, 2015
As per new policy of Indian Railway w.e.f 1st July 2015 there will be 50% refund on cancellation of tatqal of ticket which is confirmed.And it is confirmed from the depeartment point of view also.But IRCTC refused to follow this policy and not refunded 50% the amount on cancellation of tatqal ticket.Please give directions by which this problem will be solved as early as possible. Deepanshu Arora 9034262740...
Complaint comments Read comments Complaint category Railways

IRCTC - train cancled

User
 Dipean on Jul 3, 2015
Today i had to board my train from nzm(del)-kcg (hyd) but the train cancled with any intimation. Same i came to knw when i reached station. Pnr-2305609600; train no.- 12708; Fare-1730/- 3A; Seat- B3; 36.Same thing cost me now around 6000/- to reach hyd now, becoz no other train is available. Plz take some action over the same, else i have to go to consumer court....
Complaint comments Read comments Complaint category Other

IRCTC - money debited without confirmation of ticket

User
 siphali on Jul 2, 2015
I tried booking ticket through mobile app of IRCTC. I was asked all the details to be filled for payment after payment i found the session is expired and ticket is not booked.I found my account debited with 1687 INR .this was done on 1st of July while booking ticket form brahmapur to Pune at noon.please do the needful and help me out .please let me know abt my money to be refunded.please help me out...
Complaint comments Read comments Complaint category Railways

IRCTC - taking extra charge for one liter of water

User
 123 anish mathew on Jul 2, 2015
I was traveling from thiruananthapuram to Changanacherry on manglure express 06402 .when it reached kollam at 10 .10pm I bought 1liter of water and gave him 100rs he gave 80 rs back, I enquired about the mrp he told me that its 20rs but I found out that it is 15 rs he was not ready to give the balance . he and his colleague's weredoing the same .please take necessary action so that this should not happen again...
Complaint comments Read comments Complaint category Railways

IRCTC - No option of payment for indian overseas banks account holders in irctc

User
 lohjourney on Jul 2, 2015
Dear sir/madam I have my account with indian overseas bank having net banking facility. It is very disappointing that in the list of the banks available for payment in irctc web site portal, indian overseas bank does not appear. Now how should I make my payment for booking?...
Complaint comments Read comments Complaint category Banks

IRCTC - Non refund of Refund.

User
 archerbull on Jul 2, 2015
TDR refund not made for PNR 4108446962 Cancellation id: 100000049444780 Registration no.: MEO310515W05230 Dear Sir, For the PNR 4108446962 filled the TDR or 25th of May but till date i have not received any update about the refund and status showing as CR Registered from day 1st.I am requesting you to kindly do the needful. Regards kchsek@hpcl.co.in...
Complaint comments Read comments Complaint category Railways

IRCTC - to take refund after train is cancel

User
 manoj v015 on Jul 2, 2015
Sir/Mam I have book a ticket of premium special train no 09422 from Allahabad to Ahmadabad on 13/06/2015 journey date was 22/06/2015 but train is canceled by railway authority due to its own region. when i go for cancellation of the ticket on my ID a message flesh on the ID that "NO NEED TO CANCEL THE TICKET THE TRAIN IS CANCEL" and i was unable to cancel the ticket ofter on click to File TDR same message flesh. so i do not cancel the ticket and wait for refund for 72 hour's as rule of railway but refund amount is not come in my account ofter that on talking with costumer care executives...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund not done for train being cancelled

User
 vivek kakkar on Jul 1, 2015
I booked a ticket fro Pune-Ara for date of journey 19/06/2015. PNR No is 8523121876.Train no 12149. The train got cancelled. I tried cancelling the tickets with in 72 hours from the departure time. There was some issue with the irctc website and tickets could not be cancelled. I called up IRCTC team to get the refund after 72 hours of departure time. Now they are not providing the refund. Please help me to get the refund....
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding refunding of Money

User
 triyugi Pandey on Jul 1, 2015
I have booked my seat in Garibrath Exp.-12910 for the journey dated 29-05-2015 PNR No. 2746409138 from Nizammudin station to Mumbai Borivali.. But on reaching at the station we came to know about the cancellation of train by itself Indian Railways..Unfortunately i did not able to Cancelled my ticket and after proceeding the same after few days they rejected to refund my money..Its not about the one ticket.It is about 5 ticket which cost me around 4350/-. So its my humble request to Please refund my money....
Complaint comments Read comments [1] Complaint category Railways

IRCTC - Refund of 3 A/c Fare as 3AC Coach not attached in train , had to travel in Sleeper Class

User
 vmsatishkumar on Jul 1, 2015
Refund of difference of Fare against my 3rd A/c Ticket but forced to travel with my Family in Sleeper Class in peak summer after booking ticket in 60 Days advance booking .Reason as AC Coach not attached in Train no 22620 on 31/05/2015. Raised refund claim thru IRTC site TDR format but no provision for attaching TTE refund certificate in TDR but my, claim for refund rejection reason TTE refund certificate not there. But for your kind information iam having Refund certificate from TTE, pl find below attachement. Hence request to kindly intervene and get difference amount refunded . 1.PNR No...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund and not a Govt. Train

User
 tarunarora59 on Jul 1, 2015
My train in Cancelled from your side. That is not my fault. At end time when we reached station then announce train is cancelled.its a joke. Katra Station Master Says SVDK Premium Train (22680) is out side thekedar Train. it is not Govt. railway train. we are not responsible for this train. But i have no knowledge about that it must be cancelled with in 72 hours from my login account. I request to you please give me my refund as soon as possible. PNR No. 2749997304 Train Date : 23-06-2015 Fare :- 3110/- Train : SVDK to NDLS...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Refund of TDR filed tickets

User
 Reenupanda on Jun 30, 2015
Hi.. On june 5th i booked 4 tickets from ctc to sec.From which 2tickets got confirm and 2tickets got waiting list.So waiting listed passengers didn't travelled. As per IRCTC refund rule upto june We should file TDR within 72 hours of departure of train.As per rule i filed TDR but now my status is TDR redupicated. Please refund the required amount for that 2tickets. Here is my Ticket reservation details. Last Transaction Detail Transaction ID: 100000225921769 PNR No 6440678711 Train No./Name: 18645 / EAST COAST EXP Date of Journey: 05-Jun-2015 Date Of Boarding: 05-Jun-2015 Class: SLEEPER...
Complaint comments Read comments Complaint category Railways

IRCTC - Amount Rs. 972.47 not refunded till now, PNR- 2748890741

User
 abhishek001tiwari on Jun 30, 2015
Dear Sir/Mam, I am a user of irctc online reservation system My name is Abhishek Tiwari and mob. 8802222528. I have booked ticket on 26th May for travelling on 27th May in Tatkal Quota. PNR No. of ticket is 2748890741 Train no.12418 Prayag Raj Express. Unfortunately train has been cancelled by Indian Railways due to some reasons .But till today I did not receive my amount of ₹972.47/- . Please see in this matter and take an early action. Because of bad network I didn't cancelled my ticket by TDR but when the problem solved I cancelled but the cancellation was denied by irctc...I asked when the...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Refund to tickets

User
 yashi_aks on Jun 30, 2015
Dear Sir, I have booked ticket from Bhopal to Raipur on 18.06.2015 from Amarkantak Express. Due to fire at Itarsi Junction Amarkantak train was cancelled from Bhopal to Raipur. My PNR No. 8736172064 and Transaction ID is 100000244494600. Till date I have not received the refund. Please inform the status....
Complaint comments Read comments [1] Complaint category Banks

IRCTC - complaint for my refundable amount

User
 lordlisten on Jun 30, 2015
I am a user of irctc online reservation system and my login id is "lordlisten".My name is Gaurav Jain and mob.9015724470. I have booked ticket on 20th June for travelling on 21st June in tatkal quota.Pnr no.of ticket is 8236857089 train no.12405 gondwana express.Unfortunately train has been cancelled by indian railways due to some reasons .But till today I did not receive my amount of ₹832.80/- . Plz see in this matter and take an early action.Because of bad network I didn't cancelled my ticket by tdr bur when the problem solved I cancelled but the cancellation was denied by irctc...i asked when...
Complaint comments Read comments Complaint category Railways

IRCTC - RED suitcase stolen @ Train No. 18205 (Durg NTV Exp.) , Date of Journey 25-06-2015

User
 itsme_van on Jun 30, 2015
Hello, I would like to report a complaint against IRCTC management. Details are as follows:- Train No. 18205 (Durg NTV Exp.), Date of Journey 25-06-2015, Raipur to Basti, Coach A1 Berth No. 2 & 4. Lata Bhandari F 60 Seema Bhandari F 31 1 Red Suitcase stolen before Manikpur Jn. probably before Katni in the morning of 26th Jun. FIR filed with GRP Manikpur on 26 Jun itself in the train. Suitcase includes : - 1 . Gold stuff - 1 Mangalsutra and 2 finger rings 2. Saris and other stuff I request you to take proper action as there were other bags also reported stolen and...
Complaint comments Read comments Complaint category Railways

IRCTC - Non-availability of T.t in train

User
 JK Garg on Jun 30, 2015
Respected sir, I had my train from mumbai to bathinda. All the way i didn't see any of T.t on duty. I wander if the T.t didn't come in the train except A.c coach. Train no.12137, Date of travelling-20/6/2015, PNR no.-8636649600, Coach- S-7 seat no.-70. Previously i had written a complaint through sms, on this no.-9717630982, i wander if their wasn't a reply to my complaint because this was against the government services. Many a times i have travelled buti couldn't see any T.t doing his duty. I request the authority for whatever action is taken against this is brought to my notice. my contact...
Complaint comments Read comments Complaint category Railways

IRCTC - Non allotting Lower Birth for my aged (Sr. citizen, age 70 yrs) mother

User
 Dpr Ray on Jun 30, 2015
I had booked 3 tickets under PNR No.6641200613 for travelling from Howrah to Mathura by Udyan abha Express on 15.08.2015. While booking the tickets, I had mentioned Sr.Citizen quota with the choice of Lower Birth. But alas! not a single Lower Birth is allotted to any of the 3 members. My mother has recently undergone "both Knee Replacement" surgery. As such it is not possible for her to travel in Middle/Upper Birth. I, therefore request you to allot atleast one Lower Birth under the above PNR. I have already lodged complaint in Railway's official site under Ref No. W/SE/KGP/000066870 but, till...
Complaint comments Read comments Complaint category Railways

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