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IRCTC Customer Care

Indian Railway Catering and Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
Delhi
India

Customer Care Phone Numbers and Contacts

Phone:IRCTC Toll Free Number: 1800-111-139
Mobile:011-23311263
 011-23311264
IRCTC Help Contact Through SMS: SMS HELP and send to 139

Train Time Table Enquiry: SMS TIME to 139

PNR Enquiry: SMS PNR to 139

Train Arrival Departure Enquiry: SMS AD to 139

Train Seat Accommodation Enquiry: SMS TRAIN to 139

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IRCTC Complaints & Reviews

IRCTC - Refund not done for train being cancelled

User
 vivek kakkar on Jul 1, 2015
I booked a ticket fro Pune-Ara for date of journey 19/06/2015. PNR No is 8523121876.Train no 12149. The train got cancelled. I tried cancelling the tickets with in 72 hours from the departure time. There was some issue with the irctc website and tickets could not be cancelled. I called up IRCTC team to get the refund after 72 hours of departure time. Now they are not providing the refund. Please help me to get the refund....
Complaint comments Read comments Complaint category Railways

IRCTC - Regarding refunding of Money

User
 triyugi Pandey on Jul 1, 2015
I have booked my seat in Garibrath Exp.-12910 for the journey dated 29-05-2015 PNR No. 2746409138 from Nizammudin station to Mumbai Borivali.. But on reaching at the station we came to know about the cancellation of train by itself Indian Railways..Unfortunately i did not able to Cancelled my ticket and after proceeding the same after few days they rejected to refund my money..Its not about the one ticket.It is about 5 ticket which cost me around 4350/-. So its my humble request to Please refund my money....
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of 3 A/c Fare as 3AC Coach not attached in train , had to travel in Sleeper Class

User
 vmsatishkumar on Jul 1, 2015
Refund of difference of Fare against my 3rd A/c Ticket but forced to travel with my Family in Sleeper Class in peak summer after booking ticket in 60 Days advance booking .Reason as AC Coach not attached in Train no 22620 on 31/05/2015. Raised refund claim thru IRTC site TDR format but no provision for attaching TTE refund certificate in TDR but my, claim for refund rejection reason TTE refund certificate not there. But for your kind information iam having Refund certificate from TTE, pl find below attachement. Hence request to kindly intervene and get difference amount refunded . 1.PNR No...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund and not a Govt. Train

User
 tarunarora59 on Jul 1, 2015
My train in Cancelled from your side. That is not my fault. At end time when we reached station then announce train is cancelled.its a joke. Katra Station Master Says SVDK Premium Train (22680) is out side thekedar Train. it is not Govt. railway train. we are not responsible for this train. But i have no knowledge about that it must be cancelled with in 72 hours from my login account. I request to you please give me my refund as soon as possible. PNR No. 2749997304 Train Date : 23-06-2015 Fare :- 3110/- Train : SVDK to NDLS...
Complaint comments Read comments Complaint category Government Organizations

IRCTC - Refund of TDR filed tickets

User
 Reenupanda on Jun 30, 2015
Hi.. On june 5th i booked 4 tickets from ctc to sec.From which 2tickets got confirm and 2tickets got waiting list.So waiting listed passengers didn't travelled. As per IRCTC refund rule upto june We should file TDR within 72 hours of departure of train.As per rule i filed TDR but now my status is TDR redupicated. Please refund the required amount for that 2tickets. Here is my Ticket reservation details. Last Transaction Detail Transaction ID: 100000225921769 PNR No 6440678711 Train No./Name: 18645 / EAST COAST EXP Date of Journey: 05-Jun-2015 Date Of Boarding: 05-Jun-2015 Class: SLEEPER...
Complaint comments Read comments Complaint category Railways

IRCTC - Amount Rs. 972.47 not refunded till now, PNR- 2748890741

User
 abhishek001tiwari on Jun 30, 2015
Dear Sir/Mam, I am a user of irctc online reservation system My name is Abhishek Tiwari and mob. 8802222528. I have booked ticket on 26th May for travelling on 27th May in Tatkal Quota. PNR No. of ticket is 2748890741 Train no.12418 Prayag Raj Express. Unfortunately train has been cancelled by Indian Railways due to some reasons .But till today I did not receive my amount of ₹972.47/- . Please see in this matter and take an early action. Because of bad network I didn't cancelled my ticket by TDR but when the problem solved I cancelled but the cancellation was denied by irctc...I asked when the...
Complaint comments Read comments Complaint category Travel & Vacations

IRCTC - Refund to tickets

User
 yashi_aks on Jun 30, 2015
Dear Sir, I have booked ticket from Bhopal to Raipur on 18.06.2015 from Amarkantak Express. Due to fire at Itarsi Junction Amarkantak train was cancelled from Bhopal to Raipur. My PNR No. 8736172064 and Transaction ID is 100000244494600. Till date I have not received the refund. Please inform the status....
Complaint comments Read comments [1] Complaint category Banks

IRCTC - complaint for my refundable amount

User
 lordlisten on Jun 30, 2015
I am a user of irctc online reservation system and my login id is "lordlisten".My name is Gaurav Jain and mob.9015724470. I have booked ticket on 20th June for travelling on 21st June in tatkal quota.Pnr no.of ticket is 8236857089 train no.12405 gondwana express.Unfortunately train has been cancelled by indian railways due to some reasons .But till today I did not receive my amount of ₹832.80/- . Plz see in this matter and take an early action.Because of bad network I didn't cancelled my ticket by tdr bur when the problem solved I cancelled but the cancellation was denied by irctc...i asked when...
Complaint comments Read comments Complaint category Railways

IRCTC - RED suitcase stolen @ Train No. 18205 (Durg NTV Exp.) , Date of Journey 25-06-2015

User
 itsme_van on Jun 30, 2015
Hello, I would like to report a complaint against IRCTC management. Details are as follows:- Train No. 18205 (Durg NTV Exp.), Date of Journey 25-06-2015, Raipur to Basti, Coach A1 Berth No. 2 & 4. Lata Bhandari F 60 Seema Bhandari F 31 1 Red Suitcase stolen before Manikpur Jn. probably before Katni in the morning of 26th Jun. FIR filed with GRP Manikpur on 26 Jun itself in the train. Suitcase includes : - 1 . Gold stuff - 1 Mangalsutra and 2 finger rings 2. Saris and other stuff I request you to take proper action as there were other bags also reported stolen and...
Complaint comments Read comments Complaint category Railways

IRCTC - Non-availability of T.t in train

User
 JK Garg on Jun 30, 2015
Respected sir, I had my train from mumbai to bathinda. All the way i didn't see any of T.t on duty. I wander if the T.t didn't come in the train except A.c coach. Train no.12137, Date of travelling-20/6/2015, PNR no.-8636649600, Coach- S-7 seat no.-70. Previously i had written a complaint through sms, on this no.-9717630982, i wander if their wasn't a reply to my complaint because this was against the government services. Many a times i have travelled buti couldn't see any T.t doing his duty. I request the authority for whatever action is taken against this is brought to my notice. my contact...
Complaint comments Read comments Complaint category Railways

IRCTC - Non allotting Lower Birth for my aged (Sr. citizen, age 70 yrs) mother

User
 Dpr Ray on Jun 30, 2015
I had booked 3 tickets under PNR No.6641200613 for travelling from Howrah to Mathura by Udyan abha Express on 15.08.2015. While booking the tickets, I had mentioned Sr.Citizen quota with the choice of Lower Birth. But alas! not a single Lower Birth is allotted to any of the 3 members. My mother has recently undergone "both Knee Replacement" surgery. As such it is not possible for her to travel in Middle/Upper Birth. I, therefore request you to allot atleast one Lower Birth under the above PNR. I have already lodged complaint in Railway's official site under Ref No. W/SE/KGP/000066870 but, till...
Complaint comments Read comments Complaint category Railways

IRCTC - ladies quota in DOUBLE DECKER TRAIN

User
 Logeshwari Jambunathan on Jun 30, 2015
Earlier there was ladies quota in DOUBLE DECKER TRAIN, but now that has been removed. As it is well known that the seats in this train are bit closer to each other, it becomes uneasy for ladies to travel, when they had to sit with men or in between two men. Hence it would be very convenient if ladies quota is again brought into this system....
Complaint comments Read comments Complaint category Railways

IRCTC - ticket not booked and payment debited

User
 pinakinthakor on Jun 30, 2015
on 29 june 2015 i booked online air ticket of jet airways of mumbai but the ticket did not booked and payment is debited from my account. my account name is harmony events and cultural group.so i request to you to credit the payment which is debited from my account...
Complaint comments Read comments Complaint category Airlines

IRCTC - misbehaviour by a goods checker in vaishali exp.

User
 CMA sanjeev on Jun 29, 2015
A peson having no any offical uniform and ID proof with him say that he his railway staff..refuse to show me his ID proof..use some unfair word and show me his ego and anger..all that happening in VAISALI EXP on 9 th june 2015 from DEOS TO NDLS..kindly take strong action against him..kindly send me any complain email id at CMASANJEEVICAI@GMAIL.COM...
Complaint comments Read comments Complaint category Other

IRCTC - Train Diverted but refund not received

User
 kpna on Jun 29, 2015
I had booked a first time online ticket through IRCTC website as per details below: Train Name - Jhelum Express, Train No. - 11077 Dt. of Journey - 19/06/2015 Class - 3A PNR No. 8634192725.There was no information of the said train diverted /cancelled from IRCTC. Upon reaching the station it was informed to me that the train has been diverted/cancelled. In the above circumstances, i am facing a lot of problems alongwith my wife and kids, Hence i had to make alternate arrangements. Sir kindly help us...
Complaint comments Read comments Complaint category Railways

IRCTC - TrainTickets

User
 Geetha Anjali on Jun 29, 2015
This is about Lokmanya Tilak Train from Coimbatore to Lokmanya. Previously S10 was for unreserved sleeper. Now, they started giving reservation in same coach as well as they issue unreserved sleeper tickets. Though we reserve ticket in advance, we still suffer from rush and no point in getting sleeper coach ticket if you r just sitting all through your journey. S10 though reserved coach for namesake, its a general sleeper where people stand n travel. With your sleeper ticket, you r not allowed to sleep. And no TTR ll come to this coach. It's became a matter of money. They just sell tickets and...
Complaint comments Read comments Complaint category Railways

IRCTC - IRCTC - Non Refund of money in spite of Train Cancellation

User
 apawaiya on Jun 29, 2015
Sir i have booked ticket from delhi sarai rohilla to gwalior but train had cancelled and booking clerk told me that ticket will be cancelled automatically but refund amount is not credited in my acount. Pnr no. 2534463224 Transaction id 100000246951069 From DEE to GWL Date of journey 18/06/2015...
Complaint comments Read comments Complaint category Railways

IRCTC - Refund of excess payment

User
 suhaswadivkar on Jun 29, 2015
Sirs, On 25/6/15 at 0804 hours. I purchased 3 tickets from Mumbai CST to Wardha and transferred Rs 1267.80 through internet from my account in ICICI Bank, However I did not get the ticket, Therefore at 1704 hours on 25/6/15, I again paid to IRCTC Rs. 1267, 80 for the same tickets (PNR no. 8237011447), I have thus paid Rs 1267.80 twice to IRCTC for 3 tickets from Mumbai CST to Wardha. A copy of a statement of account issued by ICICI Bank showing two debits of Rs. 1279.20 is attached. Kindly therefore arrange to refund Rs. 1267, 80 to me at the earliest. Thanks and Regards....
Complaint comments Read comments Complaint category Railways

IRCTC - Ticket printing not working

User
 praveendhavale on Jun 29, 2015
I am a regular user of IRCTC net booking site, Since last few months the Ticket printing facility is not working on the IRCTC booking site. Whenever this option is selected it goes back to login page. Similar problem exists with the "Contact us" option. As a result, one can not register a complaint also !! Request to take up with IRCTC to amend it ASAP regards Praveen Dhavale...
Complaint comments Read comments Complaint category Railways

IRCTC - Rats damaged luggage in First A/C

User
 vimala.kamesh on Jun 29, 2015
Sir/Madam, My name is R. Kamesh. I had a confirmed ticket in First A/C (PNR: 823-4382939), B-Cabin from Thane JN to Raipur JN by Mumbai-Howrah Mail (12809) on 06/19/2015. The train was delayed by about 18 hours due to rains. My experiences after the train reached Thane was nothing short of harrowing: 1. The attendant of the First A/C compartment did not even open the door in Thane. I had to get into another compartment in the heavy rain and then carry my luggage all the way into the First A/C cabin without any help. 2. Even worse, there were rats in my cabin and they did tremendous damage...
Complaint comments Read comments Complaint category Railways

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