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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 104

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M
Mehi
from Pune, Maharashtra
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food quality and price-reg

Dear sir,

Today i. E. 08/01/19, i am traveling in train no 12535 having pnr no.[protected]. When i ordered for lunch the pantry vendor charged for lunch more than proscribe by irctc. And food quality was also not as per standard.
I hope necessary action taken by irctc and resolve this type of issues.

Thanking you,

Regards
Mehiprasad
Preventive officer
Mumbai customs...
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G
Gitsdb
from Hansot, Gujarat
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money not refunded for cancelled ticket

Refund id: [protected]
Amount: ₹ 785

Refund status shows refunded
But money still not refunded in my back account.

Cancelled date: 25 december 2018

Why there is no irctc portal for refund complaints???

This shame for such huge government sector..

No grievance portal and complaint redressal system for such huge organisation says lot about how much...
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P
prashantsonu
from Bhongaon, Uttar Pradesh
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refund of ticket amount

I booked ticket for 3 family members from ddn-ndls shatabdi express train number 12018 for 15 december 2018. On 14 december a message from irctc received on my phone regarding cancellation of the above dated train due to unavoidable circumstances. Therefore i booked a cab for my family member of 15 december 2018 as they happens to attend an important function at delhi. Under irctc rule if train get cancelled there will be auto refund of the...
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A
adarshpathak
from Wai, Maharashtra
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ticket not received but money deducted

I booked ticket but didn't received it and money has been deduced from my bank account
Tuesday 09 apr 2019
Pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 11077 / jhelum express
Ticket type: e-ticket
From: pune jn (Pune) 09 apr 2019 to: gwalior (Gwl) 10 apr 2019 00:00 hrs
Booking date: 06 jan 2019vikalp status: no
Boarding station: pune jn (Pune)...
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A
Ashok2222
from Hyderabad, Telangana
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tatkal ticket booking via paytm money got deducted but ticket not booked

I tried to book a tatkal ticket on january 5 2019 from irctc app via paytm channel and entered the debit card details money got deducted from bank 2 times but on the irctc, showed pending from the bank end and no further information on irctc platform. Neither i could see any transaction history in the irctc account nor the ticket got booked.in the bank information of the payment, i could see transfer to one97communications and some reference...
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C
Chandu Sethi
from Jaitaran, Rajasthan
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not provided information about route change.

I booked seats on train no. 17624 more than a month ago, receiving 2 confirmed seats. On boarding today, we discover that train route is changed to go via madhya pradesh, skipping the destinations for which we hold a confirmed ticket. No notification, no email, railways prefer to surprise people, advising us to get down at an unknown station and wave parchment in front of station master to recover the sum for rest of journey. You can make...
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P
Praveen_Vj
from Chennai, Tamil Nadu
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amount detected but not booked

Address:Chennai, Tamil Nadu, 600023
Website:www.irctct.co.in

Hi madam/sir,
Please help me out. I have done talkal booking on my irctc id 2times. First time via phonepe and next via debit card both the time my money got detected but ticket not booking.. It is showing in failed transaction history.. Helpme totaly 2400 rupees. Please do needful.

Transaction id for both payment
[protected]
And
[protected]...
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Website:www.irctc.co.in

I have booked train ticket with following details, and the money got deducted, but ticket is not booked. The transaction status shows "pending from bank end".
Please help me get ticket or else refund the amount.

Ticket details :

Booking transaction id/reservation id: [protected]
Train no./name: 19262 / kochuveli expticket type: e-ticket
From: vadodara jn (Brc) 11 jan 2019 to: kollam jn...
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V
Vilayat Ali
from Roorkee, Uttarakhand
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irctc ewallet

Website:www.irctc.co.in

Please make the otp service faster or give option to transfer the money into bank account!!!

I signed up for irctc ewallet and deposited rs.3200 to book tatkal ticket fast.
But their transaction otp takes aprrox. 30 minutes, making it impossible to book a tatkal ticket on any route. I am a spontaneous traveller. I cant plan my journey prior to one month. Irctc doesn't have the option to transfer money in to bank account...
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V
vishnuvidhyadharan
from Punalur, Kerala
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unable to login to irctc website

Address:Ernakulam, Kerala, 683517

Hi,
My account is under the username 'vishnuvidhyadharan' and email address is [protected]@gmail.com. I am able to login to the account from the cached page on mobile and i booked tickets from there. But i am unable to login to irctc website from the app or from another browser. It shows invalid user. I have tried to contact the railway over phone and mail but no avail. Please help me fix this.

Thanks
Vishnu...
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1
108mukesh
from Siliguri, West Bengal
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tt (4222) allowing his know how person to sit my seat

Dear sir,

I have booke tkt in train no 13028
With pnr no -[protected]
S1-39
I boarded in nalhati jn and found that tt is asking person without reservation to not only board train but despite my complain forcing me allow people to sit in my seat
He is carrying a tag of 4222
I want strict action to be taken against h...
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A
Ardil Atal Consultancy Pvt. Ltd ,Nepal
from New Delhi, Delhi
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sms verification pending

Address:6913

Hi irctc team,
I have opened nri account and i have paid fund online for opening of account.

My email have been verified.

But

There is a problem with the otp i am not getting otp.

My user id is : ravi[protected]
And the registered mobie number is +[protected]

Pls solve my issue as soon as possible.

Thanks & regards
Ravi adhikaribr...
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A
Abhi Name
from Mangalore, Karnataka
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pending from bank end/payment failed and money deducted

Address:Dharwad, Karnataka, 580021
Website:Irctc

I booked a train ticket in 12080 (Jana shatabdi express) on 02/01/2019.
However, it shows "pending from bank end" till now. I have used rupay debit card to pay and money was deducted from bank yesterday only. Status is not still clear, seats are not booked.
And what about my deducted money.
Booking transaction id - [protected]
Reservation id - [protected]...
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P
Pratick Balasubramanian
from Chennai, Tamil Nadu
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worst housekeeping/cleanliness

I was travelling in jaipur chennai express trn no - 12968 on 31st december in ac first class compartment and i would like to highlight that cleanliness was worst and the behaviour of attendant was also very rude and arrogant. I had boarded the train in nagpur and to my surprise, i found used bedsheets, blanket, pillow and napkin on my berth. I had waited for the 1st class ac attendant to clean up the mess and provide me with the new set of...
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A
Arindram
from Gurgaon, Haryana
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stale food in shatabdi express

Address:110019

I have travelled by train no 12030 amritsar-new delhi swarn shatabdi express on 31/12/2018... The dinner was served around 8.30 p. M whereas the foods were loaded around 3.30p. M as told by the staff.. When we reached home around 12 midnight all the members of the family were started having loose motion... Next morning we contacted other relatives who were travelling with us and they too had the same complaint..

Who is responsible...
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P
Priyam Pratik
from Mumbai, Maharashtra
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wrong seat allotment to senior citizens

Sir i booked a ticket from LTT to Ranchi, Pnr no [protected]. In this ticket among three persons two of them are senior citizen with age 65 and 76 years respectively but the alloted to them are Middle Berth and Side Upper.Now how could any senior citizen travel with this seat who recently goes through an operation.Kindly provide suitable help.Emergency....
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My irctc account in the name 'adthegreat' has simply been suspended.
On inquiry they are telling me some technical terms regarding high traffic from ip and asking me to create account with another phone number, which is not possible for me.

They did not even give any warning mail as per protocol.

Please help in reactivating my account. This is a personal account and not for agent bookings....
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M
Mohammed Ashhar Mushtaq
from Lucknow, Uttar Pradesh
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refund not received in my account, paid through debit card

Address:New Delhi, Delhi, 110025
Website:www.indianrailways.gov.in

Hi

I'm ashhar one of your customer, booked ticket (Pnr[protected] on 27/06/2018 and cancelled the same ticket on the same date. I paid through my sbi debit card, but still i have not received my refund. I went to the nearby okhla station, they said we can't do anything in this, later i went to new delhi railway station but at that time there was no connectivity, and said it will take approx 6 months. So i waited for this...
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R
Ramanarao6
from Manuguru, Telangana
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transaction failure but money not refunded

Website:IRCTC APP

I booked one tatkal ticket from visakhapatnam to vijayawada (Train no 17244) on 28/12/2018 through the irctc app but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 385/- was, however, got debited from my sbi account. Their failed transaction id is - [ [protected] ] dated 28/12/2018.

So please do the refund to my respective account.

Thanks,
Y....
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M
Midhun Vm
from Bengaluru, Karnataka
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travel delay, halt at so many places

I was travelling from thrissur to krishnarajapuram in train numeber #22607 train starting from Ernakulam on 30-Dec-2018 and which has to reach krishnarajapuram on 31-Dec-2018. Usually the scheduled time for reaching Krishnarajapuram is 3:20 am but today it reached at 7 am, nearly 4 hours delay which has caused a lot of convenience to people who depend on this train to reach office on time. One pathetic thing i noted is as i was in General...
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