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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 167

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K
Krs Rao
from Tumkur, Karnataka
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non refund of 3 sl births cancelled

Address:Bangalore, Karnataka, 560008

Pl refer cancellation id [protected] for pnr[protected] & [protected] for pnr [protected] dt 10/12/17 for journey from hubli to bengaluru as the train was running late beyond 4 hours.in spite various mails i am yet to get refund. As per ur reply id 8057591 i am unable to open refund status under my transactions as it's showing error always. Your toll free numbers always engaged or disconnect but never get line. Several mails sent but...
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S
Sattineedi
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didn't get refund

Address:New Delhi, Delhi, 500045
Website:www.irctc.co.in

Hi team,

I have not received my ticket cancellation money for two pnr numbers as the bank account i used for the tickets is inactive.

Pnr : [protected]
Pnr: [protected]

Irctc #7841505

Please transfer money to below account.

My active sbi account : [protected], sajjapuram sbi, narasimha rao sattineedi, ifsc is sbin0011103

Thank you....
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Parking staff at thane railway station west is very rude and uses abusive languages to all commuters whether it is female or old ppl

Personally i have encountered this many times

They try to threaten in the name of local corporater name waghle

There is a small entry to platform no 1 from the parking area which is very convenient to people who park there vehicles there,

It is an...
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K
Kakhi Bilanishvili
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email verification problem

Website:IRCTC

Hi!
So when i log-in on the irctc website, it says i need to verify my mobile number and e-mail.
I verify the number with no problem but when i go to e-mail verification i click on the link where it says send otp, i receive otp in the e-mail - then i put that code in but it says the e-mail is already in use... But it's only in use by me!!! Please help because i literally have few hours to book a train ticket for tomorrow from...
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T
Thepi
from Firozpur, Punjab
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refund amount not credited in my bank account

Address:135001

I booked a ticket from anvt to btt in tatkal qouta but i get wl. So i cancel my ticket. But the refundable amount not credited in my bank account which is uses at the ticket booking. Detail below..
Train-15280
From - anvt
To-btt
Amount deducted-1050
Date-08/02/2018 (Booked date)
Traveling date 09/02/2018
Pnr-[protected]
Pls resolve my problem as soon as possible.
Thanx...
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S
Sagar S Lai
from Ernakulam, Kerala
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rats damaged luggage

Address:Bangalore, Karnataka, 560043
Website:Irctc

I was travelling with my wife to banglore by banglore express (Island-16525) on 12 feb 2018 in 3rd ac (B2) compartment seat no58, 59. Initially it was attacks from bed bugs. But later at around 8 pm when we removed our luggage's for having food we observed that rats damaged our entire food suffs and damaged the luggage bag too badly.. I raised a complient through the tte immediately so he called some guyz to put rat traps... But this...
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R
rn alwar
from Kovilpatti, Tamil Nadu
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note checker not available

Address:628008
Website:WWW.IRCTC.CO.IN

Train no:16236/11.02.16. Pn no:[protected] +[protected] /11members / fm mysuru to tuticorin. We booked d.. Fm mysuru to banglaore ordinary ticket passengers enter in our reserved coach and therend/disturb to us.. Also tte also not checked my ticket from mysure to bangalore..
For this un authorised transection tte aslo involve.. Why this happend.. Then why we need to book the reserved coach wtih extra cost??? Mobile no: [protected]/nammalwar...
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Address:500039

Respected sir,

Transaction ids: [[protected]] and [[protected]]
It is to inform that, i was cancelled my tickets against pnr numbers: [protected] and [protected] on[protected] around @ 11:06 am, the actual date of journey is on[protected] and also i have been received a confirmation mail for refund of an amount of rs. 1950 and rs.200 respectively as it is stated that "it will be refunded back to respective account...
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A
Ankush_Chatterjee
from Kharagpur, West Bengal
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refund against cancellation of tickets not received even after a month

Address:721302
Website:www.air.irctc.co.in

Hi,

I had cancelled flight tickets for 3 passengers for a round trip flight between kolkata and bagdogra. I had cancelled the tickets on 9th january, and it has been over a month yet i have not received the refund amount. I have attached the mail correspondence. Details of the flight are:

Transaction id: [protected]
Pnr: z52j5c

Passengers:
Mr. Amitabha chattopadhyay
Mrs....
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A
anilkumar.itbp8
from Gurgaon, Haryana
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deduct balance without booking ticket

Address:Jammu, Jammu and Kashmir, 181201

R/sir,
I am booking ndls to jammu train tatkal booking 12 feb sampark kranti exp but two time deduct my balance without booking and received the massage

Thank you for using your sbi debit card 622xx7075 for a purchase worth rs455.0 on pos [protected] at ptm*irctc txn# 083217.

Thank you for using your sbi debit card 606xx0614 for a purchase worth rs455.0 on pos[protected] at one97 communication...
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R
rudra saisrinivas
from Hyderabad, Telangana
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e tickets cancellation refund amount not yet received

Address:Rangareddy, Andhra Pradesh, 500018

I have cancelled my e-tickets from irctc but i haven't received my refund amount of e tickets cancellation but when i check my refund status it shows amount sent to bank but the amount is not credited to my account yet. My bank account has no refund status about the cancellation tickets can you please help me out by refunding my money back asap... I have cancelled these e tickets and didnt recieved my refund amount....
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S
Simpi Kumari
from Visakhapatnam, Andhra Pradesh
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request for refund. complaint about non issue of ticket but balance deducted from account.

Hi Team,

Today I was booking three tickets from TPTY - MAS in 2 seater compartment.
Unfortunately I submitted all my details and paid the amount, but there was no ticket generated on those details. My balance of 229/- was also deducted. Kindly look into the issue and request you to refund the desired amount.
Thank you !

Proofs are attached here....
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P
Pallab K Das
from Hyderabad, Telangana
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irctc account suspended for no reason.

Website:www.irctc.co.in

Respected authority,

This is in reference to the ticket number [irctc #7795163] which i received after writing mail to [protected]@irctc.co.in.

When inquired about the issue with the customer care executive on call, i was informed that my account was suspended as i have used the auto-fill option... But as i understand it was a provision in the website itself to add the family members to the master list and use it when...
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S
Surender Agrawal
from Agra, Uttar Pradesh
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extra money charged by wallet

Address:Dehradun, Uttarakhand, 249205
Website:irctc

I have booked tickets from irctc mobile application and the payment was made though mobikwik wallet. The wallet showed a charge of 0.9% + gst on payment gateways but they were actually deducting more than 2% on it. I complained to mobikwik but in vain. Hence i request you to look into the matter and reverse all the extra charges deducted from my account in all the tickets i have made through mobikwik.. Since it shows that irctc has no check...
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S
Satyam Manna
from Kanpur, Uttar Pradesh
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change my email id

Sunder singh chauhan irctc user id - sunder1468 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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M
Madhava Anvesh Ketepalle
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

test123

Address:Ranga Reddy, Andhra Pradesh, 500084

Lorem ipsum is simply dummy text of the printing and typesetting industry. Lorem ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of letraset sheets containing...
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P
Peter James
from Bengaluru, Karnataka
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tdr refund on ticket cancellation on irctc

Hi support team,
I have booked a tatkal ticket from bsl
To cstm for 12138 punjab mail express on 5th jan 2018 and date of journey was 7th jan 2018.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else...
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A
anandsingh1@
from Kolkata, West Bengal
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no one representative is accepting my complaint

Address:Kolkata, West Bengal, 700053
Website:uc

Sir i have booked tickets on december month in which few tickets where in waiting list bt on journey date it was comfermed.. Now i want that tickets to claim ltc on departmental basis... So i want the comfirmed ticket massege on my registered phone number... My transection id..[protected].. Pnr..[protected] and another transaction id..[protected]and pnr..[protected]... Plz accept my request...
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N
Nairpavi
from Ferokh, Kerala
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status shown on the booking site on reservation of tickets

I have been observing a vast difference on the status of reservation displayed and the status after booking the ticket.
Today i booked a ticket with pnr no. [protected] for journey from ern to ltt. At the time of booking at 7.30am, the position on screen was wl6 but the reserved ticket showed wl24/25.
After some time at 7.42am when i tried for another ticket in the same train and stations, the position displayed was wl9. br...
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T
teny@1985
from Mumbai, Maharashtra
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the payment made to zak pay an i have not received in my accounts

Address:Valsad, Gujarat, 396191
Website:irctc

I made attempt to book ticket on 05/02/2018 through irctc official website. Thrice it got failed (2 attempts from kotak and one from hdfc). The final attempt payment i got back in my kotak account the remaining two status is shown as refunded to zakpay (I dont understand what it is) when i paid from my kotak and hdfc.

Transaction id : [protected] and [protected]

Please close the issue.

Email...
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