Irctc — Complaint against ticket booking clerk at BDA complex, Kormangala, Bangalore

Address:

Bangalore, Karnataka

Dear Sir/Madam, This is to bring to your kind notice of the misbehavior of the raliway booking male clerk and the incharge with me today on August 13, 2014 (12 pm) when i had visited IRCTC ticket booking counter at BDA complex, Kormangala, Banagalore. Couple of statements and words that were uttered by the raliway booking counter male clerk. 1. I am from Patna, Bihar. 2. Chup raho na yaar I would like to ask how does it matter to me where the clerk belongs to? And who gave the rights to a government servant to address passengers as 'Yaar'. I am not the booking clerks friend. I am just a passenger standing at the reservation counter to book tickets. On bringing the above points to the notice of the booking incharge and asking him to allow me to lodge a complain in the IRCTC complain register, the incharge refused to hand over the complaim register and started using abusive words which is not acceptable by a bonafide citizen. Since, the booking clerks/incharges name was not displayed on the counter, I asked them to let me know their name so that I can lodge an e-complaint but they simply refused to disclose their name either and left me helpless. I was terrified and shocked on the way these booking clerks and the so called incharge behaved. If this is the way these booking clerks represent railways to the outer world, I would prefer flying rather than travelling by Indian railways. Request you to please investigate into the the issue and take appropriate action against the guilty to build trust among the passengers. Appreciate your quick action. Many Thanks, Avanish