[Resolved]  Irctc — File TDR Request Failed (Due to tdr not filled in prescribe time limit)

Address:

Chennai, Tamil Nadu

Dear sir, Pnr no. [protected], Transaction id: [protected], Train no.12244 / SHATABDI EXP Date of Booking : 19-Jun-2014, Date of Journey : 22-Jun-2014, From SA To : MAS Class :CHAIR CAR Quota : GENERAL, Total Fare : Rs. 1402.47 I missed the train (Shatabdi Exp 22/06/2014) and booked the File TDR Request on 23.06.2014 (Time around 2 pm to 4 pm), and i got confirmation email also. But now i checked the TDR Status and shocked because the status is: TDR Request Fail, (Due to tdr not filled in prescribe time limit), I sent complaint mail to IRCTC Customer Care, but they also said same answer..Please verify my complaint as soon as possible..i am expecting fund back Regards, Mohamed saibullah Chennai. (+91-[protected]) This is TDR Booked Request Confirmation Mail: From: [protected]@irctc.co.in Jun 23 to me Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway.The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way. For any assistance please contact:[protected], MON-SAT (10 AM-6 PM), Fax No.[protected],[protected], Chennai Care No.[protected]This is an Auto generated mail. Please do not reply.--With regards, TDR Team, [protected]@irctc.co.in