[Resolved]  Irctc — harassment by chief commercial manager, southern railways, park town, chennai-3

Address:Chennai, Tamil Nadu

My name is Dr.S.Venkata Rao, 64 yrs, belongs to Andhra pradesh, a senior citizen working in Perambalur medical college, Tamilanadu as a Professor and Head of the Department. In Perangalattur I purchased a local train ticket for Rs.10 to Chennai park, and I catched the moving local train in a hurry (at 4-30 PM), failed to realize it as the 1st class.When the train was at Tambaram, a man in civil dress, probably a railway police(without any ID card or Uniform) told himself as checking crew member took my ticket to his pocket and asked me to get down with my luggage(without claiming any penalty to facilitate my travel to continue in the same train, to catch my reserved train from Central Chennai to Vijayawada in time).He took me to the Chief Boss of checking-crew forcibly, so I missed the train unfortunately. I informed to them about my loss of vision due to cataract, ill heart and diabetes, and my honourable position in the society.As they were not sympathetic to my narration, I asked them to produce me to produce in front of railway magistrate as they failed to collect the penalty immediately in the same train.That Chief Boss told me that I have to stay in railway police station custody that night, and next day only he will produce me in front of magistrate.With self-respect to my age and position, I prepared for that also and asked him to send me to the magistrate or police custody.He personally informed me that with his high-handedness he want to see that people like me will surely get a six months jail and thousand rupees penalty at the level of railway magisrate. The threats to me were (1). I am with a old scar of heart attack (2).hypertensive (3) diabetic and (4) I have to loose my job due to a long imprisonment of 6 months for no reason.This railway crew are completely abnormal 1.not sympathetic to senior citizens with disability, handled me like a criminal, I stood in front of them standing for about 1 hr, not allowed me even to sit 2.They failed to collect the penalty money in the same local train to facilitate my emegency journey trip in the same train to catch the link train3.theatening and black-mailing the helpless passengers with wrong information and false threats.This is a daily continuous story at Tambaram station.At least, the crew is not killing us on the spot on some pretext.How a common man will have a railway travel in Tamilanadu...Dr.S.Venkatarao
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Aug 14, 2020
Complaint marked as Resolved 
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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