Irctc — Inconvenience at retiring rooms at Thane, MH

Address:

Thane, Maharashtra

Myself, Ms. Bhakti Baheti and Mr. Ujjwal Baid had booked two dormitory rooms online at Thane Station (MH) on 28th Feb. and the check in date was 20th March, 2015. I had specified gender as 'female', had paid the charges and booking was successful. However, when we reached there, we came to know that the dormitory was only for gents and ladies were not allowed. If this is the case, I should not be allowed to book the room itself. It caused very much inconvenience to us and our money was also wasted. Following are the details of booking: PNR No: [protected] Transaction ID: [protected] RR Reference Number: TNARR167176 Travel Authority No: [protected] Please kindly look into this matter and process our refund. Thanking you.