Irctc — IRCTC people take more than MRP

Address:

Chennai, Tamil Nadu

Frequently I travel through train. I remembered last year when I was travelling from New Delhi to Bangalore I took Rajdhani. The dinner they provided us that was rotten. When I complaint for that they replied " Madam sab koi kha raha hai aapko hi achha nahi laga bas". I don't understand why people of India feel insecure to raise their voice!! This time while I was travelling from Kolkata to Chennai IRCTC people were taking higher rate than MRP. When I asked MRP is 15 but why you are taking 20?? Then he replied it is IRCTC rate. Is it so??