Irctc — Money collected but ticket not issued

Address:

Chennai, Tamil Nadu

I tried to book a ticket for travail by train no 12164 Chennai exp from MS to GTL by 1A class on 29/3/15 yesterday (21/3/15). Twice I tried but on both occasions I did not get the ticket but only a message that 'transaction not completed due to error'. Nut in both occasions the amount of Rs1162.47 has been collected as confirmed by SBI net services through which the amount was paid and the transaction reference read as IGOOTPDHW5 dated 21/3/15 at 08:26:09 hrs and ref no IGOOTPDCQ1 dated 21/3/15 at 08:23:23 hrs This is a bad experience making me wonder if this is a ploy to get more money from customers. Please ensure the amount of Rs2324.94 is refunded and such errors do not take place Regards Herbert