Irctc — Money not Refunded on TDR File

Address:

Chennai, Tamil Nadu

I booked an TDR as per 139 Customer care suggestion on 13th Oct 2013 as train was cancelled due to phylin cyclone. PNR Number: [protected] Reference No: ekt[protected] TDR Filing Date: 13-Oct-2013 but, money is still not refunded to my account even it crossed 110 days. I am trying to take follow up, but IRCTC care's reply is like Hide & Seek Game. One department blames another & they give the number of a third party, which one never get answered. There has been 28 conversations with [protected]@irctc.co.in & the result is the below mail "[protected]@irctc.co.in Jan 14 to me Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/SER Railway on 13-Oct-2013 As refund is yet to be received from concerned railway, we have sent a reminder on 14-January-2014 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in "