[Resolved]  Irctc — No proper display or information of train arrival timings at SURAT staion

Address:Surat, Gujarat

Waiting since 12:45 hrs. on 24th AUGUST 2014, at Surat Railway station to catch Train No. 19064 JSM BDTS EXP. There is no proper information or Board display of Train No., Train arrival/departure timing of the said train at the surat station and also there is even no announcement of the train arrival. Also enquiry counter persons, not responded properly and not given correct information about the train arrival. But on enquiring with some friends in Mumbai to check the train running status in Internet, I got the information that the train has already departed from Surat and now it is running in between Umbergaon-BORIVILI and reaching shortly BORIIVILI. Because of the negligence of Rail Administration at Surat Railway Station, I missed my train. As it is very urgent for me to reach Mumbai before 19:00 hrs today, I have been put in trouble by Rail Administration department of surat railway station. What shall I do now? Request you to kindly take proper action so that in future no person should be troubled/miss the train at Surat.
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Aug 14, 2020
Complaint marked as Resolved 
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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