Irctc — No refund even after filing the TDR

Address:

Dhanbad, Jharkhand

Hi, I booked a ticket from Dhanbad to New Delhi my PNR number is [protected], DOJ 9th Nov. Out of two tickets only one was confirmed after chart preparation so I filed a TDR for waiting list ticket. I filed TDR two hours prior to the Journey and the IRCTC system allowed me to do that without giving any warning message. Now I received email from them "With reference to refund against PNR Number [protected] with reason After Charting No Room Provided., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds NR under case No. [protected] with reason, Failed to collect TDR/TTE Certificate/GC .". I have two complaints 1) I lost INR1800 without even traveling. 2) If I was following a wrong procedure why I was not given a warning and why system didn't give me an error message. Whenever we try to print a ticket it is clearly mentioned that any un-confirmed ticket won't be considered valid. So how IRCTC don't refund my money. This is the way system of this country loot people. They keep a grey area so that they can make a illegal money. Thanks Pranay