Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Non allotment of Lower Berth

ARUN224941

Address:

Kolkata, West Bengal

PNR No: [protected] Date of booking on 29.07.2017 at around 12:20 pm Berth preference requested for Lower, but even if availability exists for lower berth it has been not allotted while booking e-ticket. Requesting for explanation for this and please explain what is the reason behind asking berth preference...? Regarding this issue i have spoken with Customer care executives @ 139, very unfavorable replies received. Hope somebody will help me to understand this system. Thanks & regards, Arun Kumar Panda Mob: [protected]

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Aug 14, 2020

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Shakeelsait

from Bengaluru, Karnataka

PNR No. [protected] Not allotment of window seat despite availability as I have to travel with my family and small children who requested me to opt for window seats, but despite giving preference I was allotted non-window seat which is insensitivity and unprofessional attitude on the part of railways to have given a non-window seat despite availability and we requesting for it. What is the use of giving window seat preference when they see the age of children and aged people, ladies travelling in the family should be allotted requested seats. Why should you have that option of preference in the first place. Please do something to it. Thanks Mohammed mobile [protected].